Note: | You will need to connect a keyboard and monitor to your appliance in order to see error messages. |
The appliance diagnostic programs are stored in upgradable read-only memory (ROM) on the system board. These programs are the primary method of testing the major components of your appliance.
Diagnostic error messages indicate that a problem exists; they are not intended for use in identifying a failing part.
Sometimes the first error to occur causes additional errors. In this case, the appliance displays more than one error message. Always follow the suggested action instructions for the first error message that appears.
The error code format is as follows:
fff-ttt-iii-date-cc-text message
where:
The diagnostic text message format is as follows:
Function Name: Result (test-specific string)
where:
Passed: The diagnostic test completed without any errors.
Failed: The diagnostic test discovered an error.
User Aborted: You stopped the diagnostic test before it was complete.
Not Applicable: You specified a diagnostic test for a device that is not present.
Aborted: The test could not proceed because of the system configuration.
Warning: A possible problem was reported during the diagnostic test, such as when a device that was to be tested was not installed.
Press F1 while running the diagnostic programs to obtain Help information. You also can press F1 from within a help panel to obtain online documentation from which you can select different categories. To exit Help and return to where you left off, press Esc.
To start the diagnostic programs:
Notes:
When the tests have completed, you can view the Test Log by selecting Utility from the top of the panel.
If the hardware checks out OK, but the problem persists during normal appliance operations, a code error might be the cause. If you suspect a code problem, refer to the information that comes with the appliance code image load.
The test log does not contain any information until after the diagnostic program has run.
Note: | If you are already running the diagnostic program, begin with step 3. |
To view the test log:
Note: | If the appliance is already on but does not display the system diagnostics window, then shut down the appliance and restart the appliance in diagnostic mode. |
If an administrator password is set, the appliance prompts you for it. Type in the appropriate password; then, press Enter.
The system maintains the test-log data while the appliance is powered on. When you switch off the appliance, the test log is cleared.
Note: | You will need to connect a keyboard and monitor to your appliance in order to see error messages. |
The tables in "Diagnostics error codes" provide descriptions of the error messages that might appear when you run the diagnostics programs.
Note: | If diagnostics error messages appear that are not listed in the tables, make sure that your appliance has the latest levels of BIOS, Advanced System Management Processor, and diagnostics microcode installed. |