Service Guide


Diagnostic tools overview

The following tools are available to help you identify and resolve hardware-related problems:

POST beep codes, error messages, and error logs

Note:You will need to connect a keyboard and monitor to your appliance in order to see error messages.

When you switch on the appliance, it performs a series of tests to check the operation of appliance components and some of the options installed in the appliance. This series of tests is called the power-on self-test (POST).

If POST finishes without detecting any problems, a single beep sounds and the POST Complete (OK) LED on the operator information panel is on.

If POST detects a problem, more than one beep sounds and an error message appears on your screen. See "Beep codes and their meanings" and "POST error codes" for more information.
Note:A single problem might cause several error messages. When this occurs, work to correct the cause of the first error message. After you correct the cause of the first error message, the other error messages usually will not occur the next time you run the test.

Event/error logs

Note:You will need to connect a keyboard and monitor to your appliance in order to see the event/error logs.

The POST error log contains the three most-recent error codes and messages that the system generated during POST. The System Event/Error Log contains all error messages issued during POST and all system status messages from the Advanced System Management Processor.

To view the contents of the error logs, start the Configuration/Setup Utility program and then select Event/Error Logsfrom the main menu.


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