Installation Guide

Service support

With the original purchase of an IBM hardware product, you have access to extensive support coverage. During the IBM hardware product warranty period, you may call the IBM Support Center (1-800-426-7378 in the U.S.) for hardware product assistance covered under the terms of the IBM hardware warranty. See "Getting help by telephone" for Support Center telephone numbers in other countries.

The following services are available during the warranty period:

• Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.
• IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service.
• Engineering change management - Occasionally, there might be changes that are required after a product has been sold. IBM or your reseller, if authorized by IBM, will make Engineering Changes (ECs) available that apply to your hardware.

Be sure to retain your proof of purchase to obtain warranty service.

Please have the following information ready when you call:

• Machine Type and Model
• Serial numbers of your IBM hardware products
• Description of the problem
• Exact wording of any error messages
• Hardware and software configuration information

If possible, be at your computer when you call.

A compatible monitor, keyboard, and mouse may be required for some service activities.

The following items are not covered:

• Replacement or use of non-IBM parts or nonwarranted IBM parts

  Note:

  All warranted parts contain a 7-character identification in the format IBM FRU XXXXXXX.

• Identification of software problem sources
• Configuration of BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of application programs

Refer to your IBM hardware warranty for a full explanation of IBM's warranty terms.