Purchasing an IBM Network Attached Storage appliance entitles you to standard help and support during the warranty period. If you need additional support and services, a wide variety of extended services are available for purchase that address almost any need.
Here you can visit a support page that is specific to your hardware, complete with FAQs, parts information, technical hints and tips, technical publications, and downloadable files, if applicable.
During the warranty period, you can get help and information by telephone through the IBM Support Center. Expert technical-support representatives are available to assist you with questions you might have on the following:
In addition, if you purchased a Network Attached Storage appliance, you are eligible for IBM up and running support for 90 days after installation. This service provides assistance for:
Please have the following information ready when you call:
If possible, be at your computer when you call.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9:00 a.m. to 6:00 p.m. 1
Table 5 provides the telephone numbers.
Table 5. Telephone numbers for warranted help and information
| Country | Number | |
| Austria | Österreich | 1-546 585 075 |
| Belgium - Dutch | Belgie | 02-717-2504 |
| Belgium - French | Belgique | 02-717-2503 |
| Canada | Canada | 1-800-565-3344 |
| Denmark | Danmark | 03-525-6905 |
| Finland | Suomi | 9-22-931805 |
| France | France | 01-69-32-40-03 |
| Germany | Deutschland | 069-6654-9003 |
| Ireland | Ireland | 01-815-9207 |
| Italy | Italia | 02-4827-5003 |
| Luxembourg | Luxembourg | 298-977-5060 |
| Netherlands | Nederland | 020-504-0531 |
| Norway | Norge | 2-305-3203 |
| Portugal | Portugal | 01-791-5147 |
| Spain | España | 091-662-4270 |
| Sweden | Sverige | 08-632-0063 |
| Switzerland - German | Schweiz | 01-212-1810 |
| Switzerland - French | Suisse | 022-310-0418 |
| Switzerland - Italian | Svizzera | 091-971-0523 |
| United Kingdom | United Kingdom | 01475-555555 |
| U.S.A. and Puerto Rico | U.S.A. and Puerto Rico | 1-800-426-7378 |
In all other countries, contact your IBM reseller or IBM marketing representative.