Using the EVM Log File

When troubleshooting, you can use a text editor or browser to review the EVM log file. The log file is the primary source of troubleshooting information.

 

Log File Content

The log file contains time-stamped events and error messages. Typical content includes:

 

Locating Log Files

Log files are located on the EVM Server. The default directory is:

    /opt/CPQevm/log

 

Identifying Log Files

EVM log files are numbered. The file name format is:

    evmn.log

When troubleshooting, note that the numbering of log files is not necessarily sequential.

 

Managing Log Files

Unless actively managed, the number of log files increases over time. The key factors to note are: