IBM iSCSI client for Windows NT and Windows 2000 installation and configuration instructions

Troubleshooting

The iSCSI client uses Window's Event Viewer to log messages. To view iSCSI client messages:

Windows NT
1. Click Start --> Programs --> Administrative Tools --> Event Viewer.
2. Double-click any message with a source of "IBMiSCSI" to display more details about the message.
Windows 2000
1. Click Start --> Settings --> Control Panel.
2. Double-click Administrative Tools.
3. Double-click Event Viewer.
4. Double-click any message with a source of "IBMiSCSI" to display more details about the message.

The following table describes various error conditions that can occur when using the iSCSI client and recommended actions.

Table 1. Troubleshooting symptoms and recommended actions

Symptom Recommended actions
Adding a target failed.

Verify that the target machine is connected to the network by typing the following command from a command line and pressing Enter:
ping IPAddress

where IPAddress is the IP address of the target.
Verify that the target configuration is correct.
Contact your system administrator to verify the target is up and running.

Removing a target failed.

Verify that no applications are using the drives on the target machine.

You cannot access an iSCSI drive.

Verify that the target is configured correctly.
Verify that the drive is listed under Disk Drives in the Device Manager.
Verify that the network connection with the target machine by typing the following command from a command line and pressing Enter:
ping IPAddress

where IPAddress is the IP address of the target machine.
Verify that the target is up and running.
Attempt to reconnect to the drive:

Right-click the iSCSI client icon.
Click Rescan for iSCSI Targets and Disks from the pop-up menu.

Contact your system administrator.

The target is down.

Contact your system administrator.
When the target is brought back up, attempt to reconnect to the drive:

Right-click the iSCSI client icon.
Click Rescan for iSCSI Targets and Disks from the pop-up menu.

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Symptom	Recommended actions
Adding a target failed.	Verify that the target machine is connected to the network by typing the following command from a command line and pressing Enter: ping IPAddress where IPAddress is the IP address of the target. Verify that the target configuration is correct. Contact your system administrator to verify the target is up and running.
Removing a target failed.	Verify that no applications are using the drives on the target machine.
You cannot access an iSCSI drive.	Verify that the target is configured correctly. Verify that the drive is listed under Disk Drives in the Device Manager. Verify that the network connection with the target machine by typing the following command from a command line and pressing Enter: ping IPAddress where IPAddress is the IP address of the target machine. Verify that the target is up and running. Attempt to reconnect to the drive: Right-click the iSCSI client icon. Click Rescan for iSCSI Targets and Disks from the pop-up menu. Contact your system administrator.
The target is down.	Contact your system administrator. When the target is brought back up, attempt to reconnect to the drive: Right-click the iSCSI client icon. Click Rescan for iSCSI Targets and Disks from the pop-up menu.