Service alert

This topic provides an overview of the service alert.

Service alert is a feature of the master console that enables SAN File System or the SAN Volume Controller to proactively notifythe IBM® Support Center of significant errors or failure conditions. This enables IBM to respond quickly to problems that occur, sometimes before the problem has been noticed by your system administrator.

In response to a sever error condition, SAN File System or the SAN Volume Controller issues an Simple Network Management Protocol (SNMP) trap and sends that trap to IBM Director Server running on the master console. The IBM Director Server catches the trap and converts it into a Simple Mail Transfer Protocol (SMTP) e-mail message. The e-mail message is then sent to your SMTP mail server and then forwarded to the IBM support system, where it is converted into a problem record.

This figure shows the service alert architecture:
Figure 1. Service alert architecture
This figure illustrates the Service Alert architecture.

Parent topic: Concepts

Related concepts
SNMP

Related tasks
Adding SNMP managers
Setting up SNMP traps

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