The following topics allow you to access troubleshooting information for the adapter.
Contacting IBM Software Support
This topic describes how to get support for the WebSphere Business Integration adapters.IBM Support Assistant
The IBM Support Assistant provides access to a variety of IBM resources for help with software questions.Enabling logging
IBM WebSphere Adapter for Siebel Business Applications maintains a log file that you can view to determine the status of event processing. All events and errors that relate to the adapter are tracked by the log file, along with the date, time, and event for each log entry. Since the adapter logs an error message when it encounters an error or warning condition, the log file is a good source to start troubleshooting problems.Enabling tracing
Tracing determines what level of errors or warnings are captured in the adapter log file. You can trace messages regarding adapter processing by defining a tracing level.Using Event Monitor
This topic describes how to use Event Monitor via CEI.Messages
This topic links to standard and application-specific messages that you may encounter.
Parent topic: WebSphere Adapter for Siebel Business Applications Version 6.0 User Guide