IBM Support Assistant

The IBM Support Assistant provides access to a variety of IBM resources for help with software questions.

Why and when to perform this task

The IBM Support Assistant provides the following services:
  • Improved access to IBM support information, IBM newsgroups, and other resources through a federated search interface (one search – multiple resources).
  • Easy access to IBM educational materials.
  • Easy access to IBM product home pages, product support pages, and product forums or newsgroups via convenient links.
  • Improved PMR time to resolution by electronic submission and by collecting and sending critical system data to IBM.

The IBM Support Assistant V2.0 is an extensible client application that is installed on a desktop computer. The IBM Support Assistant is a framework that allows other IBM software products to plug into it to provide you with self-help information.

This tool helps you use various IBM Support needs at one central location. The IBM Support Assistant offers three components to help you with software questions:

  • A Search component, which helps you access pertinent Support information in multiple locations.
  • A Support links component, which provides a convenient location to access various IBM Web resources such as IBM product sites, IBM support sites and links to IBM news groups .
  • A Service component, which helps you submit an enhanced service request that includes key system data to IBM.
Note: If IBM Support Assistant V2 is already installed on your workstation when you install the adapter, the adapter automatically deploys the plug-in to IBM Software Assistant.

To download the IBM Support Assistant:

Steps for this task

  1. Open an Internet browser
  2. Go to the following link:

    http://www-1.ibm.com/support/docview.wss?rs=180&uid=swg21192593

  3. Follow the directions on the product support page to download, extract, install, and use the tool.

    To learn more about how to use the IBM Support Assistant, click the User Guide tab in the IBM Support Assistant window.

What to do next

Adapter plug-in location

After you install your WebSphere Adapter, the IBM Support Assistant plug in for your adapter is stored in the following location:

<Install directory>\adapter\<adapter name>\ISAPlugin\com.ibm.esupport.client.SS6FE6_RA<adapter name>.zip

Adapter plug-in instructions

For adapter plug-in installation instructions, go to the following link:

http://www.ibm.com/support/docview.wss?rs=180&uid=swg21196404

Additional plug-in installation instructions are available in the on-line User Guide that is installed with the IBM Support Assistant.


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Last updated: Mon Sep 26 02:36:40 2005

Copyright IBM Corporation 2005.
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