IBM Support Assistant

The IBM Support Assistant provides access to a variety of IBM resources for help with software questions.

Why and when to perform this task

This tool helps you use various IBM Support resources from within the WebSphere Process Server administrative console. The IBM Support Assistant offers three components to help you with software questions:
  • A Search component, which helps you access pertinent Support information in multiple locations
  • A Support links component, which provides a convenient location to access various IBM Web resources such as IBM product sites, IBM support sites and links to IBM news groups
  • A Service component, which helps you submit an enhanced service request that includes key system data to IBM.

To download the IBM Support Assistant:

Steps for this task

  1. Log into the WebSphere Process Server administrative console.
  2. Select Support from the top menu.

    This displays the product support page.

  3. Click Click here to download the IBM Support Assistant to download the tool and follow the instructions in the README file to install the tool.
    Note: The product support page also provides access to various IBM Web resources such as IBM product sites, IBM support sites and links to IBM news groups.

    Once the IBM Support Assistant is installed in the administrative console, you can launch it by selecting Support from the top menu in the administrative console. The search component of the IBM Support Assistant will be displayed in a new browser window.

    To learn more about how to use the IBM Support Assistant, click the User Guide tab in the IBM Support Assistant window.

    Note: The Support link in the administrative console is context sensitive. When the IBM Support Assistant is not installed, the Support link displays a link to the IBM Support Assistant download page and various IBM Web resources for the WebSphere Process Server product. Once the IBM Support Assistant is installed, the Support link launches the IBM Support Assistant main page.

What to do next

Parent topic: Troubleshooting and support

Related tasks
Contacting IBM Software Support
Enabling logging
Enabling tracing
Enabling the Common Event Infrastructure (CEI)


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Last updated: Sun Mar 12 11:47:10 2006

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