Telcordia applications provide telephony, video, and data
services to customers over a variety of network access facilities.
The Telcordia Service Delivery/Order Manager processes customer
orders. The customer orders are uniquely identified by order number
and order type. The Telcordia connector allows bi-directional data
exchanges between the Telcordia Service Delivery module and the IBM
integration broker.
The Telcordia Service Delivery/Order Manager has two major
components:
- The Service Delivery/Order manger processor, which includes:
- A generic engine that processes workflows
- An application task handler that communicates with partner
systems, in this case, the IBM WebSphere integration broker and the
Telcordia connector.
- A status task handler that updates the Service Delivery/Order
Manager's Service Request Database (SRDB).
- The Order Inquiry GUI, which is a component of the Telcordia's
Next Generation Network-Operations Support Systems (NGN-OSS) and
Tier 2 Inter-Domain Network Management Solution GUI (also referred
to as the Solution GUI).
The Telcordia connector uses Telcordia's Order Inquiry to
monitor the status of customer orders, order requests, and order
items. The Order Inquiry allows you to view:
- The status of activities (processing steps) that occur as order
requests (the components of the customer order) are processed
- Detailed information about a particular order request
- The messages exchanged between Service Delivery/Order Manager
and IBM WebSphere at the customer-order, order-request, or
order-item level.
Figure 1 illustrates the
architecture of the Telcordia Service Delivery/Order Manager and
the IBM WebSphere Telcordia connector.
Figure
1. Telcordia-IBM WebSphere business integration
architecture

As shown in Figure 1:
- The connector communicates with Telcordia Service
Delivery/Order Manager via XML over WebSphere MQ queues.
- The IBM WebSphere Business Integration Data Handler for XML
converts XML documents to and from IBM WebSphere business objects.
For more information, see the Data Handler Guide.
- The XML ODA is an object discovery agent (ODA) used to generate
business object definitions from XML schema documents. The XML ODA
can also be used with the IBM WebSphere business object designer.
For more information, see the Data Handler Guide.
- The IBM WebSphere integration broker is a process automation
server for managing disparate business applications as one. For
more information see the System Administration Guide,
or Implementing Adapters with WebSphere MQ Integrator
Broker or Implementing Adapters with WebSphere Application
Server.
- The InputQueue, RequestQueue, and ErrorQueue are local
WebSphere MQ queues configured on the Telcordia server for event
polling, request processing, and error handling, respectively. The
InputQueue is named DELV_2_IBM; the RequestQueue is named
IBM_2_DELV.
- The Service Delivery/Order Manager allows use of the Order
Inquiry GUI to monitor order status.
Service Delivery/Order Manager supports customer order types
such as new connects and disconnects. How each customer order is
processed depends on order type and action requested. The Telcordia
connector supports different message types. Six Service Delivery
message types have been tested and are available for the Telcordia
connector:
- Generic Order Request
- Generic OrderResponse
- LSR Request
- LSR Response
- Billing Order Completion
- Billing Order Completion Reply
The Service Delivery/Order Manager controls and pro-actively
tracks the order request process through its flexible execution
sequence flow control capability. The flow involves IBM WebSphere,
Telcordia Service Delivery, Network Configuration Manager (NetCon),
Work Item Manager (WIM), and three primary, multi-step message
exchanges.
