Define service policy goal properties

Use this page to create service policies, which are the main building blocks of an operational policy. To view this administrative console page, click Operational policies > Service policies > New.

Extended information is provided here about the goal properties fields follows:

Goal value Make this value equal to the maximum time that is allotted for work completion for your service policy. For example, PLATINUM work does not exceed 1250 milliseconds, in which case you type 1250 in the text box and select Milliseconds from the list.

A valid goal range must be greater than 0 and less than or equal to 5 minutes. The five-minute maximum can be displayed as 300 seconds or 300,000 milliseconds.

Goal percentile Specifies a percentage of requests to handle in a specific time frame. This field can contain a whole number from 1 through 99. This field is available only when the goal type is percentile response time.
Importance Indicates a level of importance. When the system is under stress, the importance value determines the application work that can best tolerate performance decrements. The higher the importance, the less tolerant the work associated with that service policy is to performance reductions. For the PLATINUM example, select Highest as the importance. Do not set all policies to the highest level of importance, unless all policies should degrade to the same proportion when the system is overloaded.
Monitor for persistent service policy violations Optional. Requires different settings depending on the type of response time
When the goal value is exceeded by Type an integer that indicates the milliseconds, seconds or minutes of the goal value.
When the actual percentage of requests served falls short of the configured goal percentile by the following amount For the percentile response time goal. Type an integer that indicates the percentage of requests below the goal value for which to monitor.
For the following period of time Type an integer that indicates the milliseconds, seconds or minutes after which the goal value is in violation.