Define service policy general properties

Use this page to create service policies, which are the main building blocks of an operational policy. To view this administrative console page, click Operational Policies > Service Policies > New.

Extended information about the Service Policy fields:

Name The name field is required and is a user defined field. The name field cannot contain the following characters: ]]> \ / , : ; " * ? < > | = + & % ' # The name defined must be unique among service policies and cannot begin with a . or a space. A space will not generate an error, but leading and trailing spaces will be automatically deleted. It is recommended to create meaningful service policy names that are used consistently. For example, PLATINUM, GOLD, SILVER, and BRONZE are good service policy names.
Description The description field is complementary to the name field and is user defined. This field is optional, but it is recommended in environments with multiple administrators that this field is filled out with useful information. For example, a description field for a PLATINUM policy may read, "The PLATINUM service policy is reserved for the highest priority work."
Goal TypeGoal type is a selectable field that may be one of two values:
  • Discretionary
    • Discretionary is the default value for Goal Type. A value of discretionary is used to indicate work that is not high priority and can be scheduled by the On Demand Router based upon the existing workload in the queue.
  • Average Response Time
    • The average response time is indicative of high priority work. By selecting a goal type of average response time you will need to fill out specific goal values on the following panels.
  • Percentile Response Time
    • The percentile response time is a percentage of requests handled in a specific period of time. This field is used in conjunction with the Goal Percent field to define the percentage of requests per seconds or milliseconds you specify.

When you have filled out all of the required fields click Next to proceed.