Define service policy general properties
Create service policies, the main building blocks of an operational
policy, according to the guidelines on this page.
To view this administrative console page, click Operational Policies
> Service Policies > New.
To create, modify, or remove service policies and transaction
classes, you must have administrator or configurator administrative privileges.
- Name
The name field is required and is a user defined field. The name
field cannot contain the following characters: \ / , : ; "
* ? < > | = + & % ' # The name defined must be unique
among service policies and cannot begin with a . or
a space. A space does not generate an error, but leading and trailing spaces
are automatically deleted. Create meaningful service policy names that are
used consistently. For example, PLATINUM, GOLD, SILVER, and BRONZE are good
service policy names.
- Description
The description field is complementary to the name field and is
user defined. This field is optional, but in environments with multiple administrators,
you must complete this field with useful information. For example, a description
field for a PLATINUM policy might read, "The PLATINUM service policy is reserved
for the highest priority work."
- Goal type
Goal type is a selectable field that is one the following values:
- Discretionary
- Discretionary is the default value for Goal Type. A value of discretionary
is used to indicate work that is not high priority and can be scheduled by
the on demand router based upon the existing workload in the queue.
- Average Response Time
- The average response time goal type is indicative of high priority work.
When selecting a goal type of average response time, you need to fill out
specific goal values on the following panels.
- Percentile Response Time
- The percentile response time is a percentage of requests handled in a
specific period of time. This field is used in conjunction with the Goal Percent
field to define the percentage of requests per seconds or milliseconds that
you specify.
- Completion Time
- Specifies the maximum amount of time (minutes) that is
acceptable for a job to complete and still maintain the level of service that
the service policy implies.
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