If a customer has a shopping cart, you can view the cart's contents in a
separate browser window on your screen. Your administrator determines the
format and exact contents of the shopping cart information.
To view a customer's shopping cart, do the following:
From the Monitoring tab, select the customer's name from the
list and click Shopping Cart. The shopping
cart appears in a new browser window.
From the Session tab, during an active session, click Shopping
Cart. The shopping cart appears in a new browser window.