Your administrator can customize the customer care workspace to meet your company's specific needs. The following table summarizes the changes your administrator can make:
Feature | Possible changes |
---|---|
Monitoring tab |
Specify the different views available for monitoring. These are:
Customer waiting, All Store Customers or both. In addition
determine the display format for shopping cart information and the contents of customer profiles. Determine the ability of a Customer Service Representative to initiate help to a customer. |
Customer profiles | Determine the ability to view customer profiles. Depending on the capabilities of your Web site, your administrator might choose not to display customer profiles. |
Shopping carts | Determine the ability to view customers' shopping carts. Depending on the capabilities of your Web site, your administrator might choose not to display customers' shopping carts. |
Session | Specify a limit for the number of customers one Customer Service Representative can assist at one time. |
Proxy Server |
Require you to use a proxy server to access the customer care workspace. See your administrator for information about proxy server settings. |