Each time you log on to the customer care workspace, you may create your buddy list. You can add and delete names to the buddy list at any time. You may also add your own name to the buddy list.
To add a name to the buddy list:
Tip: Your directory may also contain groups. Each group contains several names. When you add a group, all of the names within that group are added to your buddy list. To verify the names contained within a group, select the group and click Properties in the Add to Invitation List dialog box.