Chatting with customers

Chatting with customers

Once you are in a session, you can use chat messages to exchange typed communication with customers. Both you and the customer see a transcript of the messages for the duration of your session. The button containing the customer's name, session status and the session clock.

For the session that is currently active, the status changes to active and the background is white.

For sessions that are not active, (the sessions that are hidden in the background) you can still watch the session button that is displayed across the top panel. The color will change, depending on the status.

  1. To send a chat message to a customer, use the Session tab.
  2. Position your cursor in the box beneath Type your text. Type your message.
  3. Click Send or press Enter. Your message displays in the chat transcript area.

Tip: Full Web addresses are converted to hyperlinks in the chat transcript area. You must include the protocol (usually "http://" or "ftp://") and "www" at the beginning of the address to send a hyperlink in a chat message.