Sending Web pages

Sending Web pages

During a session, you can automatically direct a customer's browser to a specific Web page. For example, if a customer cannot find the Web page that describes a particular product, you can redirect the customer's browser to the correct Web page. The customer sees the new page in their original browser window.

To send a Web page to a customer, do the following:

  1. Make sure you are on the Session tab.
  2. Using chat message, inform the customer that you would like to direct the customer's browser to a different Web page. Explain that the customer should not touch the keyboard or mouse during the process and that no new windows will open.
  3. Click Send Page. The Send Page dialog box displays on your screen.
  4. Type a Web page address or copy and paste a Web page address.
  5. Click Send to Browser. The Send Web Page dialog automatically closes. The customer's browser displays the new Web page.

Note: If your Web site uses frames, part of your Web site will remain visible to the customer even when you send a page that is outside your Web site. Frames also prevents the customer from seeing the address of the Web pages you send.