Find Orders

Use this dialog to search for an order. At least one field must be specified. Note that for many of the search fields, in addition to typing the information you want to search by, you can also select the type of search you want the system to perform from the drop-down list beside this field. For example, to search for the logon ID "johnsmith", note the following:

Order number
Type the order number, which uniquely identifies the order.
Customer logon ID
Type the store logon ID for the customer that has placed the order and select the type of search you want the system to perform from the drop-down list beside this field.

Note: If this search dialog was launched by clicking Find Orders from the orders list for a particular customer, the customer logon ID is pre-filled with the customer's logon ID for the store.

Advanced search
Click this link to use advanced search options, such as searching by order status, Business to business account name, and important order dates. Use one or more of the advanced options as follows:
Order status
Select the status of the order, such as a submitted order or a shipped order.
Business to business Account
Select the customer's account name. This is typically the name of the organization with which the customer is associated, and this organization has defined contracts with the store, stipulating terms for the customer to shop at the store. For example, the organization IBM may have contracts with the ABC Office Supplies Store.
Created
The start and end dates when the order was created. The start and end dates are set by entering valid data for the year (four digits), month, day, and time (24-hour clock). Optionally, you can use the calendar tool to enter the date. The date and time are based on the current system time for the machine where WebSphere Commerce Server is installed.
Modified
The start and end dates when the order was last updated. The start and end dates are set by entering valid data for the year (four digits), month, day, and time (24-hour clock). Optionally, you can use the calendar tool to enter the date. The date and time are based on the current system time for the machine where WebSphere Commerce Server is installed.
First name
Type all or part of the first name of the customer whose order you are searching for and select the type of search you want the system to perform from the drop-down list beside this field. This field accepts up to 64 characters.
Last name
Type all or part of the last name of the customer whose order you are searching for and select the type of search you want the system to perform from the drop-down list beside this field. This field accepts up to 64 characters.
Address 1
Type all or part of the billing or shipping address for the customer whose order you are searching for and select the type of search you want the system to perform from the drop-down list beside this field. Each field accepts up to 50 alphanumeric characters.
ZIP/Postal code
Type all or part of the ZIP or postal code of the billing or shipping address for the customer whose order you are searching for and select the type of search you want the system to perform from the drop-down list beside this field. This field accepts up to 40 alphanumeric characters.
E-mail address 1
Type all or part of the primary e-mail address for the customer whose order you are searching for and select the type of search you want the system to perform from the drop-down list beside this field. This field accepts up to 254 alphanumeric characters.
Phone number 1
Type all or part of the primary phone number for the customer whose order you are searching for. This field accepts up to 32 characters.
Maximum number of matches to display
Type the maximum number of search results you want the system to display.
Find
Click this button to search for an order based on the search criteria. If one or more fields are specified, the system performs a fuzzy search and a list of orders that match the search criteria displays.