WebSphere Commerce Search

Note:  If you are starting search for the first time, the search input window might take some time to load.  If, after waiting approximately 30 seconds, you do not see the search input window, see Troubleshooting for more information.

Search for
Enter your query in this field. Your query can be a single word, or multiple words separated by spaces. The search is not case sensitive.
Boolean searches are not supported. The common Boolean search qualifiers and and or are in the list of common words that are ignored in a search.
Wildcard searches are not supported. For example, the search on java* will only look for the literal string java*. It will not find javadoc.
The search provides basic support for fuzzy search. It returns results with a common root to the search string such as returning pages containing built when specifying build for the search query. This support is very limited and is available in English only.
Results
This output field lists the titles of the online help pages that match the query. Click an entry to view the online help page. Matches to the query are ranked according to how much of the query was matched. If not all of the  words in the query are found, or if there are intervening words, or if the words are in a different order, the match will have a lower ranking. A page may contain more than one match each with a different ranking. Each page is assigned the ranking of its highest ranking match. The results are listed in order from the page with the highest ranking (indicated by the percentage 100%) to the page with the lowest ranking (1%). The number of matches is indicated by a number following the ranking, such as (100% 4). If two documents have the same ranking, then the document with the most number of matches will be higher in the list. The ranking process improves when queries are more complex and include more information.
Search
Click this button to initiate a search the online help using your query.

Troubleshooting

  1. The WebSphere Commerce search uses the standard JavaHelp search. Your Internet Explorer browser must have Java support enabled.
  2. If you experience problems such no search results from a search query containing national characters or corrupted display of results with national characters, updating the Java Runtime Environment may help. To obtain a more recent version, go to java.sun.com and search for  Java 2 Runtime Environment. After installing a new Java Runtime Environment, you must close all Internet Explorer windows before restarting the WebSphere Commerce online help.
  3. This work-around applies to using Search in Asian languages (Japanese, Traditional Chinese, Simplified Chinese and Korean). The JDK word-break iterator that the JavaHelp search indexer and search navigator use to parse Asian languages languages is not well suited to searching. Often words that are entered in the Find field are not returned, even when that word occurs in one or more help topics. The following steps describe a work-around to this problem.
    1. Double-click on words in the content pane
    2. Copy the selected word.
    3. Paste the word into the search navigator Find field.
    4. Click Search.