• Getting started
    • Learning Guides
    • About the online help
    • Searching the online help
    • Notices
    • Feedback
  • Concepts
    • Information roadmap
    • Roles
      • Operational roles
      • Business relationship roles
      • Product management and merchandising roles
      • Marketing and sales roles
      • Technical operations roles
      • Customer service roles
      • Distributors
    • Catalogs
      • Catalog creation and maintenance options
        • Product Management tools
        • Catalog filtering
      • Catalog data in CSV format
    • Orders
      • Order flow process
      • Taxes
      • Shipping
      • Customer information
      • Returns and refunds
        • Return reasons
    • Inventory and shipping
      • Fulfillment
        • Fulfillment centers
        • Releases and shipments
        • Release and shipment flow
        • Vendors
        • Return reasons
      • Inventory
        • Expected inventory
        • Inventory adjustments
        • Ad hoc inventory receipts
        • Inventory returns and dispositions
    • Attachments
    • Business accounts (B2B direct)
      • Approvals
        • approval flows
        • contract approval flow
        • order approval flow
        • reseller and buyer registration approval flow
        • user registration approval flow
      • Contracts
      • Business accounts
        • Invoices
        • Purchase order
        • Customer entitlement
        • Credit line
        • Display customization
      • Requests for quote (RFQ)
        • RFQ response
        • RFQ response flow 
        • RFQ notification messages
        • Personalized attributes
      • Business Relationship Management tools
    • Reports
      • Account and contract management
      • Operational reports
      • WebSphere Commerce Analyzer
    • Merchandising
      • Merchandising associations
      • Product Advisor
        • Product Advisor cycle
        • Product Advisor search space
        • Shopping metaphors
          • Product Comparison
          • Product Exploration
          • Guided Sell
    • Marketing
      • Ad copy
      • Campaigns
      • Campaign initiatives
      • Collaboration
      • Coupon Promotions
      • Coupon Wallet
      • Customer profiles
      • e-Marketing Spots
      • e-mail activities and activity templates
      • Discounts
    • Auctions
      • Auction types
      • Auction rules
      • Auction styles
      • Bid rules
      • Pricing mechanisms
      • Deposits
      • Scheduling
      • Autobids
      • Auction Gallery
      • Discussion forums
      • Auction notification messages
    • Business models supported by WebSphere Commerce
      • WebSphere Commerce Accelerator
        • Consumer direct view
        • B2B direct view
        • Value chain views
          • Catalog asset store
          • Hosting
            • Hosting hub
            • Hosted storefront asset store
            • Hosted store
          • Demand chain
            • Channel hub
            • Reseller storefront asset store
            • Hosted store for resellers
          • Supply chain
            • Supplier hub
            • Supplier asset store
            • Hosted store for suppliers
        • User interface
    • Customizing your hosted store
    • Site Administration
      • Publishing a store
        • Stores in WebSphere Commerce
        • Sample stores
        • Store archive
          • Sample (Business Edition)
          • Sample (Professional Edition)
          • Publish log files
          • Limitations of multiple browsers windows
          • Configuring store flow
      • Messaging system
        • Outbound messaging system administration
        • Adding new messages to the WebSphere MQ Listener
        • Message resend
      • Inbound messaging system
        • Message mappers
          • XML message mapper
          • XML message mapper for SOAP messages
          • Legacy message mapper
          • Device format algorithm
      • WebSphere Commerce MQ adapter
      • Integrating with a procurement system
        • Access control
        • Buyer organization specific profiling
        • Catalog subsystem extensions
        • Messages and commands
        • Procurement user authentication and registration
        • Order subsystem extensions for procurement
        • Procurement systems purchasing flow
        • integration
      • Tools
        • Administration Console
        • Scheduler
          • jobs
          • maintenance
          • inventory management
        • Registry Manager
        • Organization Administration Console
          • Consumer direct view
          • B2B direct view
          • Business indirect view
        • Store Profile notebook
        • Commerce Payments
          • administration
          • password
        • Configuration Manager
          • Configuration file
        • Application server log files
      • Access control
        • Users
        • Member groups
      • Marketing
        • Marketing Event Monitor
        • Maintaining a staging server with rule-based discounts
      • Accessibility
  • Tasks
    • Catalog
      • Categories
        • finding
        • adding
        • changing
          • code
          • name
          • description
          • parent category
          • image
        • deleting
        • listing products in a category
        • hiding
        • adding a reseller category to a manufacturer category tree (reseller)
        • CSV data
          • loading catalog CSV data
          • publishing the uploaded catalog CSV data
        • selecting a category for contract use
        • managing files
          • reorganizing images
          • uploading images
      • Catalog entries
        • finding
        • viewing manufacturer catalog entries (reseller)
        • selecting IBM products
        • Products
          • adding
          • adding (reseller)
          • changing
            • product code
            • product name
            • hiding a product
            • product description
            • product image
            • manufacturer information
            • discount assignments
            • tax specifications
            • shipping information
            • product inventory
            • product fulfillment
            • product's volume parameters
            • product URL
          • changing (reseller)
          • changing a product's category
          • deleting a product
          • copying and pasting text in the dynamic table
          • finding and replacing text in the dynamic table
        • SKUs
          • creating
          • creating (reseller)
          • generating
          • changing
            • code
            • name
            • hiding a SKU
            • description
            • image
            • manufacturer information
            • discount assignments
            • tax specifications
            • shipping information
            • URL
          • changing (reseller)
          • deleting
        • Bundles and kits
          • creating a static kit
          • finding
          • creating
          • creating (reseller)
          • hiding
          • deleting
          • changing
            • name
            • code
            • image
            • description
            • manufacturer information
            • discount assignments
            • tax specifications
            • shipping information
            • URL
          • changing (reseller)
          • SKUs
            • adding
            • changing the display sequence
            • changing the quantity
            • deleting from a package or bundle
            • deleting from multiple packages or bundles
          • Prices
            • adding
            • adding (reseller)
            • changing
            • changing (reseller)
            • deleting
            • deleting (reseller)
        • Attributes
          • listing defining and descriptive
          • adding a defining
          • changing a defining
          • adding a descriptive
          • changing a descriptive
          • deleting defining and descriptive
        • Attribute values
          • adding
          • changing
          • deleting
        • Product prices
          • adding
          • adding (reseller)
          • changing
          • changing (reseller)
          • deleting
          • deleting (reseller)
          • viewing the price summary
        • SKU prices
          • adding
          • adding (reseller)
          • changing
          • changing (reseller)
          • deleting
          • deleting (reseller)
          • viewing the price summary
    • Taxes
      • Setting up taxes
        • tax jurisdictions
        • tax categories
        • tax category display name
        • tax rates
        • sales tax codes
        • shipping tax codes
        • assigning categories to codes
        • changing jurisdictions
        • changing shipping modes
      • Setting the default shipping mode
    • Shipping
      • Defining shipping data
      • Setting up shipping
        • shipping data
        • jurisdictions
        • shipping modes
        • shipping codes
        • shipping charges
        • activate shipping codes
      • Changing shipping settings
        • shipping modes
        • jurisdictions
        • shipping codes
        • shipping charges
        • activating and deactivating shipping codes
        • changing shipping charges
        • deleting shipping charges
        • deleting jurisdictions
        • deleting shipping modes
        • deleting shipping codes
    • Store information
      • uploading a logo
      • store name and description
      • contact information
      • location information
      • store text
      • language support for your store
      • currency support for your store
      • changing the store style
    • Customer registration information
      • finding a customer
      • registering a customer
      • viewing a customer summary
      • printing a customer summary
      • changing
        • registration profile
        • status of account
        • password
        • address
        • contact
        • demographics
    • Customer orders
      • finding an order
      • canceling an order
      • Creating an order
        • for a registered customer
        • for a non-registered customer
        • for a business user
        • adding a new billing address
        • adding a shipping address
        • processing payment
      • Changing an order
        • quantity of products
        • adding a product
        • removing a product
        • shipping address
        • shipping method
        • total price
        • payment option
        • billing address
        • adding a comment
        • splitting
        • payment processing
      • Viewing order information
        • comments
        • order summary
        • printing an order summary
        • payment status
        • status
        • invoices
        • personalized attributes
    • Managing returns
      • finding
      • creating
      • approving
      • canceling
      • changing
        • adding a product
        • removing a product
        • changing the quantity of products
        • specifying returns to the fulfillment center
        • changing the return reason
        • changing the credit amount
        • viewing kit details for a return
        • changing the credit method
        • adding a comment
      • Viewing information
        • comments
        • summary
      • printing a return summary
      • listing a customer's returns
    • Inventory and fulfillment
      • Vendor information
        • listing
        • creating
        • changing
        • deleting
      • Fulfillment centers
        • listing
        • creating
        • changing
        • deleting
      • Return reasons
        • listing
        • creating
        • changing
        • deleting
      • Expected inventory records
        • creating
        • changing
        • closing
        • deleting
        • listing
        • listing details
        • listing receipts
        • receiving
      • Adjustments
        • adjusting quantity
        • creating an ad hoc receipt
      • Returns and dispositions
        • listing returns
        • listing returned products
        • receiving returned products
        • selecting the disposition
      • Releases
        • releasing a product
        • listing products to be released
        • viewing products released to a shopping cart
        • finding a shopping cart
      • Pick batches
        • listing
        • creating
      • Pick tickets
        • viewing
        • printing
      • Packing slips
        • listing
        • viewing
        • printing
      • Releases ready to ship
        • listing
        • listing packages
        • confirming shipment
      • Shipment
        • adding a package
        • changing a package
        • deleting a package
    • Merchandising
      • Merchandising associations
        • finding
        • creating
        • creating (reseller)
        • changing the type
        • changing the type (reseller)
        • deleting all
        • deleting all common
        • deleting selected
        • viewing manufacturer merchandising associations (reseller)
      • Product Advisor
        • creating search space for Product Advisor
      • Product Comparison
        • creating a Product Comparison metaphor
        • removing a Product Comparison metaphor
        • modifying a Product Comparison metaphor
      • Product Exploration
        • creating a Product Exploration metaphor
        • removing a Product Exploration metaphor
        • modifying a Product Exploration metaphor
      • Guided Sell
        • adding new features to a metaphor
        • viewing the metaphor summary
        • viewing the Guided Sell list
        • creating for a category
        • changing the default link
        • deleting
        • previewing
        • publishing
        • unpublishing
        • viewing the questions
        • viewing the Q and A tree
        • Guided sell questions
          • creating a question
          • changing a question
          • deleting a question
          • deleting a question and its links
        • Guided sell answers
          • creating an answer
          • changing an answer
          • creating a link to an answer
          • changing a link to an answer
          • creating constraints
          • changing constraints
          • changing the display sequence of an answer
          • deleting a link to an answer
          • deleting an answer
          • of a question
          • deleting an answer and its links
          • deleting constraints for an answer
    • Marketing
      • e-mail activities
        • creating a template
        • creating
        • changing and deleting
      • Customer profiles
        • viewing a summary
        • creating
        • creating (based on WebSphere Commerce Analyzer datamining results)
        • changing
        • deleting
      • Campaigns
        • creating
        • updating
        • deleting
      • Campaign initiatives
        • viewing
        • creating
        • updating
        • viewing statistics
        • scheduling
        • deleting
      • e-Marketing Spots
        • creating
        • changing
        • deleting
        • scheduling
      • Ad copy
        • creating
        • changing
        • previewing
        • deleting
      • Coupon promotions
        • creating
        • viewing a list
        • deleting
      • Order promotions (order level rule-based discount)
        • creating
        • deleting
        • activating or deactivating
        • viewing or changing
      • Order promotions (order level schema-based discount)
        • creating
        • activating or deactivating
        • deleting
        • viewing a summary
      • Product promotion (product level rule-based discount)
        • creating
        • deleting
        • activating or deactivating
        • viewing or changing
    • Auctions
      • Creating auctions
        • using the Auction wizard
        • creating auction styles
        • creating bid rules
      • Managing auctions
        • finding
        • listing
        • changing
        • retracting
        • closing bidding
        • viewing a summary
        • searching for auctions
        • viewing
      • Managing bids
        • changing bid rules
        • deleting bid rules
        • withdrawing a bid
      • Managing discussion messages
        • creating
        • viewing
        • responding to
        • deleting
      • Auction styles
        • changing
        • deleting
    • Customer care
      • Getting started
        • Making your browser compatible
        • Logging on
        • Handling security warnings
        • Exiting the customer service workspace
      • Communicating with customers
        • Managing multiple windows
        • Managing multiple sessions
        • Starting a help session
        • Participating in a help session
        • Initiating a chat
        • Chatting with customers
        • Viewing a customer's Web page
        • Sending Web pages
        • Ending a help session
      • Viewing customer information
        • Monitoring customer activity
        • Monitoring customers waiting for help
        • Listing customers
        • Viewing customer profiles
        • Viewing shopping carts
      • Communicating with coworkers
        • chatting
        • inviting other coworkers
        • responding to an invitation
        • Buddy list
          • Setting up
          • Adding names
          • Removing names
        • Setting your online status
        • Determining who sees you online
      • Working with customer care queue
        • creating a queue
        • assigning a queue
        • changing a queue
        • deleting a queue
      • Modifications that can be done by the administrator
    • Reporting
      • Operational reports
        • account and contract management reports (Business Edition)
        • Marketplace Usage (all reseller stores)
        • Marketplace Usage (single reseller store)
        • Storefront Usage (channel view)
        • Storefront Usage (reseller view)
        • Store Performance Evaluation
        • Running expected inventory reports
        • Running inventory reports
        • Running order management reports
        • Running product reports
        • Running return management reports
        • Running the shipping exceptions report
        • viewing a campaign initiative's statistics
      • WebSphere Commerce Analyzer reports
        • enabling
        • viewing
    • Business accounts
      • Business accounts
        • creating
          • using WebSphere Commerce Accelerator
          • using XML
        • changing
        • viewing a summary
        • deleting
        • viewing contracts
        • viewing orders
      • Contracts
        • approving or rejecting
        • canceling
        • changing
        • creating
          • using the WebSphere Commerce Accelerator
          • using XML
          • creating a contract that can be referred by other contracts
        • creating a new version
        • creating an attachment
        • deleting
        • duplicating
        • exporting
        • finding
        • importing
        • redeploying
        • resuming
        • submitting for approval
        • suspending
        • viewing a summary
        • refreshing the contracts list
      • Approvals
        • Approvals requests
          • finding
          • viewing
          • viewing details
          • approving or rejecting
          • attaching remarks to the decision
          • checking the status
        • Approval submissions
          • finding
          • viewing
          • viewing details
          • checking the status
      • Distributors
        • Managing distributors
          • adding
          • changing the logon ID
          • assigning roles by user distinguish name
          • adding a new partner group
          • changing a partner group
          • finding
          • viewing
          • Managing distributor service agreements
            • creating
            • changing
            • importing
            • deleting
            • redeploying
            • deactivating
            • viewing a summary
      • Managing hosted reseller relationships
        • creating a hosted store for a reseller
          • creating a hosted store with the Store Creation wizard
          • changing payment settings
          • configuring e-mail notification
          • resending order notifications
          • changing the category for a hosted store
          • changing prices
            • SKU
            • package
            • viewing the store front price
            • percentage price adjustment
        • administering the reseller organization profile
        • finding
        • deleting
        • adding a user to the reseller organization
        • changing the status of an organization
        • Working with reseller service agreements
          • creating
          • changing
          • importing
          • redeploying
          • suspending
          • viewing a summary
          • exporting
          • exporting for a proxy store
        • opening or closing a hosted store
      • RFQs and RFQ responses
        • RFQs
          • finding
          • terms and conditions
          • product attributes
          • comments
          • viewing the RFQ request list
        • Creating an RFQ response
          • terms and conditions
          • product specifications
          • comments
          • adding a remark
          • viewing response details
          • viewing response remarks
      • RFQ responses
        • finding
        • checking status
        • retracting
        • modifying
        • canceling
        • submitting
        • approving
        • viewing the RFQ response list
        • accepting a buyer's terms and conditions
        • modifying a response to an RFQ comment
        • responding to RFQ attachments
        • substituting a product in an RFQ response
      • Personalized attributes
        • adding
        • changing
        • deleting
    • Collaborative workspaces
      • opening
      • creating
      • changing
      • listing
      • deleting
      • Members
        • adding
        • changing the user role
        • removing
        • listing
    • Organizations
      • listing
      • creating
      • searching
      • selecting approval types
      • selecting roles
      • changing
      • changing the status
      • subscribing to policy groups
      • finding distinguished names
      • deleting
    • Roles
      • listing site level roles
      • creating a site level role
    • Users
      • finding
      • listing
      • creating
      • changing
      • selecting roles
      • selecting a role outside of the user's organization (Business Edition)
      • selecting member groups
      • excluding users from member groups
      • including users in member groups
      • assigning Buyer Administrators (Business Edition)
    • Administration
      • Starting and stopping components and services
        • Starting the database update tool
        • Starting the WebSphere Application Server subsystem
        • Starting and stopping WebSphere Commerce within WebSphere Commerce Studio
        • Starting and stopping WebSphere Commerce Payments from a command line
        • Starting and stopping WebSphere Commerce Payments from Configuration Manager
        • Ensuring that the database is started
          • on AIX, Linux and Solaris Operating Environment
          • on iSeries
          • on Windows
        • Ensuring that WebSphere Commerce is started
        • Ensuring that the Web server is started
          • WebSphere Application Server
            • on AIX, Linux and Solaris Operating Environment
            • on iSeries
            • on Windows
          • WebSphere Commerce Payments
            • ensuring appropriate payment methods are available
            • ensuring that WebSphere Commerce Payments is started
            • application server
            • application server in WebSphere Commerce Studio
            • starting and stopping in WebSphere Commerce Studio
            • issuing the IBMPayServer command
            • issuing the StopIBMPayServer command
            • checking if the WebSphere Commerce Payments instance password is required
          • Configuration Manager
            • opening
              • on AIX, Linux, and Solaris Operating Environment
              • on iSeries
              • on WebSphere Commerce Studio
              • on Windows
          • WebSphere Commerce Server
          • Organization Administration Console
            • opening
          • WebSphere Commerce Accelerator
            • changing a user's password
            • opening
      • Registry
        • Updating registry components
      • Publishing a store archive from the Administration Console
        • configuring publish
        • adding the Basic store store archive to the Administration Console
        • publishing a store archive from the Administration Console - Advanced options
        • Compiling JavaServer Pages files
        • Adding a new store archive to the Publishing utility in the Administration Console
        • ensuring appropriate services and servers are running
        • publishing a store archive
          • using the command line (Windows)
          • using the command line (AIX, SOLARIS, and LINUX)
        • viewing publish status
        • troubleshooting publishing
        • configuring flows
        • opening or closing a store
      • e-mail activities
        • configuring  accounts
      • Messages
        • viewing unsent
        • viewing sent
        • resending
      • Access control policies
        • viewing
        • viewing parent
        • creating
        • updating
        • deleting
        • selecting a user group
      • Access groups
        • listing
        • actions
        • resources
        • policies
        • creating
        • changing
        • deleting
      • Action groups
        • viewing
        • creating
        • updating
        • deleting
      • Accessing WebSphere Commerce with disabilities
        • keyboard shortcuts
        • changing the color scheme
      • Auctions
        • Configuring auctions
          • enabling
          • configuring an auctions store
          • enabling auction notification messaging
          • changing delay times for auction messages
          • changing the frequency of auction scheduler jobs
        • Administering auctions
          • updating product pages on auction
          • processing a bid with the status WF
      • Commerce Payments
        • integrating Commerce Payments
        • managing payment transactions
        • assigning Commerce Payments access roles
      • Configuring WebSphere Commerce
        • opening the Administration Console
        • enabling WebSphere Commerce components
        • disabling WebSphere Commerce components
      • Connectivity and notification
        • configuring the Program Adapter
          • Allowing your site to use an external inventory system
          • adding new adapters
          • configuring JMS for MQSeries
          • response processing using MQSeries adapter
          • Disabling the IBM CrossWorlds adapter
          • Enabling the IBM CrossWorlds adapter
          • Troubleshooting the IBM CrossWorlds adapter
          • Adding messages to the WebSphere MQ Listener
        • Setting up outbound message composition
        • Configure outbound messaging
          • enabling outbound messaging send/receive sending services
          • enabling the messaging system transport adapter
          • assigning the error condition message type to a transport
          • configuring the CheckAvailabilityBE message
          • Working with transport methods for the store
            • adding
            • configuring
          • Working with transport methods for the site
            • activating
            • adding
            • assigning to a message type
            • configuring
            • deactivating
            • checking the system settings for e-mail
          • Activating notification
            • enabling error
            • enabling shipment notification
            • enabling broadcast messages
            • enabling order status notification
            • setting up outbound message composition
            • assigning the error condition message type to a transport
            • enabling password reset messages
            • enabling messages from the Administration Console
        • Removing message mappers
        • Communicating with a procurement system
          • configuring the cookie
          • configuring a buyer organization
          • creating messages
          • Configuring periodic reports
          • Setting up contract and pricing support for procurement systems
          • Enabling NLS for XML messages
        • WebSphere MQ
          • Adding message mappers
          • Adding a new message mapper for procurement
          • Adding a new DTD file to the system
          • Adding to the list of inbound message DTD files
          • Enabling the outbound OrderCreate message
      • Rule service
        • adding a rule service
        • checking the status of a rule service
        • removing a rule service
        • editing a rule service
        • refreshing a rule service
        • stopping a rule service
        • starting a rule service
      • Marketing
        • configuring WebSphere Commerce to use the LikeMinds Personalization Server
        • enabling personalized marketing content
        • propagating rule-based discount data from a staging server to the production server
        • Configuring Marketing Events statistical counters
        • Copying statistical data from the production server
        • Configuring caching to capture user traffic data
        • configuring the display source
      • Customer care
        • Enabling e-mail for customer care
        • Registering a CSR to use customer care
        • Searching and browsing the Sametime directory
        • System requirements for the customer care workspace
      • Jobs
        • Site
          • associating task commands with job commands
          • deleting a scheduled job
          • editing the configuration
          • registering commands for use as jobs
          • removing records
          • scheduling a broadcast job
          • sending a broadcast e-mail to stores
          • scheduling a job
          • scheduling the ReportsNotify command
          • viewing scheduled jobs
        • Store
          • deleting a scheduled job
          • editing the configuration
          • removing records
          • scheduling a job
          • viewing scheduled jobs
      • Resource groups
        • viewing
        • creating
        • updating
        • deleting
      • RFQ
        • enabling and disabling
        • enabling notification messaging
  • Reference
    • Catalogs
      • CSV worksheets for catalog data (Commerce Enhancement Pack)
    • Contracts
      • product selection and pricing examples (Business Edition)
    • Discounts
      • Discount types
    • Taxes
      • Example calculations
    • Shipping
      • Example calculations
    • Commands
      • config_server.sh command
      • createInstance.sh command (OS/400 only)
      • PACreateMetaphorBatchCmd scheduler command
      • PACreateSearchSpaceBatchCmd scheduler command
      • PAXMLExportBatchCmd scheduler command
      • PublishStore command
    • Publishing a store
      • Publish configuration parameters
      • Publish utility parameters by store archive
    • External systems integration
      • Contract and pricing support for procurement systems
      • Message types