A typical order includes one or more products, billing and shipping addresses, payment details, and the total cost (including shipping charges and taxes, as applicable). Comments or price adjustment can also be included in an order.
Both registered and non-registered customers can place orders at a store. A registered customer is one that has provided information to create a registration profile with the store. This customer has a logon ID and password, which are required when submitting orders at the store. A registered customer may also contact the store enquiring about their orders. A non-registered customer is one that does not have a logon ID and password for shopping at the store, and is considered a guest.
Registered customers can always place their own orders at the store.
Depending on the store's ordering policy, a
non-registered customer may need to contact the store to place the order on the
customer's behalf. A Customer Service Representative, Operations or
Logistics Manager can use the Place Order wizard with the WebSphere Commerce
Accelerator to create a new order.
Existing orders can be updated using the Change Order notebook.