Suspending or resuming a reseller service agreement (Business Edition)

Suspending a reseller service agreement prevents customers from accessing the reseller's hosted store and prevents the reseller from opening the hosted store. Only hosted stores with a status of Open or Closed can have their service agreements suspended.

A suspended reseller service agreement can be resumed, allowing the reseller to access their hosted store. Customers are prevented from accessing the reseller store until the store is opened.

To suspend a hosted reseller service agreement, do the following:

  1. Open the WebSphere Commerce Accelerator.
  2. From the either Channel or Suppliers menu, click Hosted Stores.
    The Hosted Stores page displays. If you do not see this menu, then your logon ID does not have the appropriate authority to perform this task. Contact your Site Administrator.
  3. Select the check box to the left of the hosted reseller service agreement that you want to suspend. Only service agreements with a status of Open or Closed can be suspended.
  4. Click Suspend. The reseller service agreement is given a Suspended status and the reseller and customers cannot access their hosted store.

To resume a hosted reseller service agreement, do the following:

  1. Open the WebSphere Commerce Accelerator.
  2. From either the Channel menu or Suppliers, click Hosted Stores.
    The Hosted Stores page displays. If you do not see this menu, then your logon ID does not have the appropriate authority to perform this task. Contact your Site Administrator.
  3. Select the check box to the left of the hosted reseller service agreement that you want to resume. Only service agreements with a status of Suspended can be resumed.
  4. Click Resume. The reseller service agreement is given a Closed status and the reseller can access their hosted store. Customers cannot access the store until the store is opened.