To change the method in which the customer will be credited for a return, do the following:
- Open the WebSphere Commerce Accelerator.
From the Operations menu, click Find Returns.
From the Sales menu, click Find Returns.
A search dialog opens. If you do not see this menu, then your logon ID does not have the appropriate authority to perform this task. Contact your Site Administrator.- Find the return that you want to work with.
- Open the Change Return notebook by selecting the check box next to the return that you want to work with, and click Change.
- When you open the notebook, the Products page displays. From the left navigation frame, click Credit Method. The Credit Method page displays.
- From the drop-down list, select the credit method for the return. Depending
on the terms within the contract used for the original order and the return,
the list can display the following options:
- To refund the customer by the same payment method used to bill the original order, select Same as order. Note that if you are refunding the customer by credit card, the credit amount will be applied to the same credit card that was used to purchase the original order.
- To refund the customer by crediting to a line of credit, select Line of credit.
- To make other changes to this return, use the links on the left side to switch between each returns page. To save the changed credit method and close the notebook, click OK.