Selecting another shipping method for an order

If the customer did not specify a shipping address or method when the order was created, but wants to specify a method now, follow the steps below. For example, for software downloaded from the Internet does not require a shipping method; however, if the customer requests that a CD-ROM be delivered instead, then a shipping method is required.

To select a different shipping method (a combination of the carrier name and a service offered by the shipping company, such as ABC Shipping Company, Overnight Service) for an order than the one specified when the order was created, do the following:

  1. Open the WebSphere Commerce Accelerator.
  2. Find the order you want to work with.
  3. Open the Change Order notebook by selecting the check box to the left of the order that you want to work with, and click Change.
  4. When you open the notebook, the Products page displays. From the left navigation frame, click Shipping. The Shipping page displays, listing all products in the order and the shipping address identifier to indicate the shipping address selected for the order.
  5. Select the check box to the left of the product you want to work with, and click Select Another Method. The Shipping Methods dialog displays, listing the methods available for shipping the order.
  6. Select the check box to the left of the shipping method you want to use, and click OK.
  7. To make other changes to this order, use the links on the left side to switch between each order page. To save the changed shipping method and close the notebook, click OK.