Business relationship roles (Business Edition)

Business Edition onlyThe following business relationship management roles are supported by WebSphere Commerce:

The following table describes each role and the business model(s) each role can work within.

Role Description Business model(s)
Account RepresentativeAccount Representatives work with individual accounts to build relationships, and manage customer service issues. They may be authorized to change contract pricing, negotiate contracts, profiles, and analyze profitability by account category.
  • B2B direct
Sales ManagerSales Managers acquire and retain customers, meet sales forecasts, provide incentives for increased customer business, handle contract management, set pricing terms, and work with the product management team to establish inventory forecasts, and with the Marketing Manager for promotions. They also manage across accounts, assign accounts to,  and approve contracts of Account Representatives.
  • B2B direct
  • Supply chain 
Channel ManagerThe Channel Manager manages the channel store, as well as the maintenance of the relationship between distributors and resellers, including creating and importing distributor and reseller contracts. The Channel Manager is also responsible for acquiring and retaining more resellers and distributors  for the marketplace. 
  • Demand chain 
  • Hosting
  • Supply chain 

For information on the stores within the business models in which each role can perform, see the WebSphere Commerce Security Guide.