Creating a shipping address for a customer order

If the customer did not specify a shipping address when the order was created, but wants to specify one now, follow the steps below. For example, for software downloaded from the Internet does not require a shipping address; however, if the customer requests that a CD-ROM be delivered instead, then a shipping address is required.

Business to business Depending on the terms stipulated in the customer's contract, you may not have the authority to change the shipping address for the order, or create a new one. If this is the case, then the information on this page is read-only.

To create a shipping address for an order, and add it to the list of shipping addresses for the customer, do the following:

  1. Open the WebSphere Commerce Accelerator.
  2. Find the order you want to work with.
  3. Open the Change Order notebook by selecting the check box next to the order that you want to work with, and click Change.
  4. When you open the notebook, the Products page displays. From the left navigation frame, click Shipping. The Shipping Address page displays, listing all products in the order and the shipping address identifier to indicate the shipping address selected for the order.
  5. Click Select Another Address. The Select Shipping Address dialog displays.
  6. Click New. The Create Shipping Address dialog displays.
  7. Provide shipping information on this dialog as follows:
    1. In the Address Identifier field, type a brief (one or two word) description to identify the shipping address. For example, if the customer wants to ship an order to their mother, use a shipping address identifier called "Mom". Likewise, to ship an order to your work location instead of to your home, use an address identifier called "Work".
    2. In the Last Name field, type the receiver's last name. This field accepts up to 128 characters.
    3. In the First Name field, type the receiver's first name. This field accepts up to 64 characters.
    4. In the Street Address fields, type the receiver's shipping address in one or more of the address fields. Each field accepts up to 50 alphanumeric characters.
    5. In the City, field, type the city of the receiver's shipping address. This field accepts up to 128 characters.
    6. In the State/Province field, select or type the state or province of the receiver's shopping address.
    7. In the Country/Region field, select the country or region of the receiver's shipping address.
    8. In the ZIP/Postal code field, type the ZIP or postal code of the receiver's shipping address. This field accepts up to 40 alphanumeric characters.
    9. In the Phone number field, type the receiver's phone number. This field accepts up to 32 characters.
    10. In the E-mail address field, type the receiver's e-mail address. This field accepts up to 254 alphanumeric characters.
  8. Click OK. Once created, the system uses the new shipping address as the shipping address for the current customer order.