To add a comment to an order, do the following:
- Open the WebSphere Commerce Accelerator.
- Find the order you want to work with.
- Select the check box next to the order that you want to work with and click Add Comments. A dialog opens.
- In the Comments scroll box, type the comment you want to include with the order. This scroll box accepts up to 1024 alphanumeric characters.
- To e-mail this comment to customers, select the Send this comment to the customer check box. The E-mail address field displays. By default, this field is populated with the e-mail address specified during registration, if the customer has registered and has provided an e-mail address. To change the default e-mail address, type customer's e-mail address in the E-mail address field.
- Click OK to add the comment to the order and if selected, to send the comment to the customer.