The Operations Manager can perform all tasks assigned to the following user roles: Receiver, Returns Administrator, and Pick Packer.
Learning objectives
Learn how to perform the following tasks using the WebSphere Commerce Accelerator.
- Manage fulfillment
- Monitor shipping information
- Search for customer orders
- Create and edit returns
Prerequisite skills
You should understand store procedures and how to use a Web browser.
Getting Started
The tasks that an Operations Manager can perform are listed below each link leads to a general information about the tasks.
Operations
- Manage customers:
- Add a new customer
- Find, list, and change customer registration information
- Reset customer logon passwords
- Manage orders:
- Find, list, change, cancel, split, and add comments to orders
- Place, change, and cancel orders for customers
- View a customer's order history
- View a summary of each order
- Manage auctions
- List and find auction bids for a customer
- Monitor and respond to any active auction forums
- Manage customer care:
- Provide real-time customer support using a Lotus Sametime synchronous chat applet
- Create, change, and delete customer care queues for managing real-time customer support
- Work with order management reports
- Manage returns:
- Find and list returns
- Create, change, and add comments to returns
- View a summary of each return
- Manage inventory:
- List pick batches and releases
- List expected inventory records
- Find and list inventory
- Track inventory and shipments
- Manage payment:
- Access WebSphere Commerce Payments
- Approve, deposit, settle, and find payment
- Find payment batches
Store
- Change shipping preferences for the store
- Change tax settings for the store
- Create, change and delete fulfillment centers
- Create, change, and delete return reasons
- Request and view business intelligence reports, such as marketing and sales reports. Many of the business reports are generated by WebSphere Commerce Analyzer.
Participate in asynchronous collaborative business discussions in the form of workspaces using Lotus QuickPlace