Viewing a customer profile for customer care

The customer profile can contain the customer's ID, order history and address. Your administrator determines the exact content of customer profiles.

To view a customer profile, do one of the following:

  1. From the Monitoring tab, select the customer's name in the list and click Profile. The customer profile displays in a new browser window on your screen.
  2. From the Session tab, during a session with a customer, click Profile. The customer profile displays in a separate browser window on your screen.

Note: Customers who have not registered or logged on to your Web site have incomplete profiles. You might need to ask a customer to register and log on to your Web site if you want to view a complete profile.