Communicating with coworkers

The customer care workspace allows you to send a message to everyone currently logged on in a public chat, as well as send a message to specific coworkers in a private chat. It also allows you to establish a buddy list composed of coworkers you chat with frequently.

You communicate with your coworkers online by:

  1. Setting up your online status
  2. Chatting with coworkers
You manage your buddy list by:
  1. Setting up your buddy list
  2. Adding names to the buddy list
  3. Removing names from the buddy list