Consumer direct view of the WebSphere Commerce Accelerator

If you are a Buyer (sell-side), Category Manager, Customer Service Supervisor, Customer Service Representative, Marketing Manager, Product Manager, Seller, Operations Manager, Pick Packer, Receiver, or Returns Administrator working with a consumer direct store, you have access to the following WebSphere Commerce Accelerator menus and tasks:

Role Menu name Task
Buyer (sell-side)
Merchandise
  • Manage merchandise:
    • Find and list catalog entries
    • Change catalog entry types, such as products, SKUs, bundles, and kits
    • Find, list, create, and change merchandising associations (such as up-sells or cross-sells)
    • Find and list expected inventory records
    • Find and list product vendors
  • Manage auctions:
    • Find, list, create, change, and retract auctions
    • List, create, and change auction styles
    • List, create, change, and delete bid control rules
    • Close the bidding for auctions
    • List and withdraw bids for customers
  • Manage product promotions:
    • List, create, and delete rule-based discounts, including product promotions and order-level promotions
    • View a summary of each rule-based discount
    • Activate and deactivate rule-based discount
    • List, create, and delete coupons
  • Use Product Advisor:
    • Help customers find the products they need, including exploring the catalog, comparing products, and using question and answers to narrow down shopping options
    • View Product Advisor statistics
Operations
  • Work with order management reports
  • Work with and operational reports
Store
  • Request and view business intelligence reports, such as marketing and sales reports. Many of the business reports are generated by WebSphere Commerce Analyzer.
  • Request and view operational reports, such as inventory management, order management, and fulfillment reports; or traffic and sales performance. These reports are generated in real time from your operational database.
  • Business Edition only Participate in asynchronous collaborative business discussions in the form of workspaces using Lotus QuickPlace
Category Manager
Merchandise
  • Manage merchandise:
    • Find and list catalog entries
    • Change catalog entry types, such as products, SKUs, bundles and kits
    • Find, list, create, and change merchandising associations (such as up-sells or cross-sells)
    • Find and list expected inventory records
    • Find and list product vendors
  • Manage auctions:
    • Find, list, create, change, and retract auctions
    • List, create, and change auction styles
    • List, create, change, and delete bid control rules
    • Close the bidding for auctions
    • List and withdraw bids for customers
  • Manage product promotions:
    • List, create, and delete rule-based discounts, including product promotions and order-level promotions
    • View a summary of each rule-based discount
    • Activate and deactivate rule-based discount
    • List, create, and delete coupons
  • Find, list, create, and change categories
  • Find and list categories
  • Use Product Advisor:
    • Help customers find the products they need, including exploring the catalog, comparing products, and using question and answers to narrow down shopping options
    • View Product Advisor statistics
Operations
  • Work with order management reports
  • Work with and operational reports
Store
  • Create, change, and delete return reasons
  • Request and view business intelligence reports, such as marketing and sales reports. Many of the business reports are generated by WebSphere Commerce Analyzer.
  • Request and view operational reports, such as inventory management, order management, and fulfillment reports; or traffic and sales performance. These reports are generated in real time from your operational database.
  • Business Edition only Participate in asynchronous collaborative business discussions in the form of workspaces using Lotus QuickPlace
Customer Service Representative
Operations
  • Manage customers:
    • Add a new customer
    • Find, list, create, and change customer registration  information
    • Reset customer logon passwords
  • Manage orders:
    • Find, list, change, cancel, split, and add comments to orders
    • Place, change, and cancel orders for customers
    • View a customer's order history
    • View a summary of each order
  • Manage auctions:
    • List and find auction bids for a customer
    • Monitor and respond to any active auction forums
  • Provide real-time customer support using a Lotus Sametime synchronous chat applet
  • Find and list returns
StoreBusiness Edition only Participate in asynchronous collaborative business discussions in the form of workspaces using Lotus QuickPlace
Customer Service SupervisorOperations
  • Manage customers:
    • Add a new customer
    • Find, list, and change customer registration  information
    • Reset customer logon passwords
  • Manage orders:
    • Find, list, change, cancel, split, and add comments to orders
    • Place, change, and cancel orders for customers
    • View a customer's order history
    • View a summary of each order
  • Manage auctions:
    • List and find auction bids for a customer
    • Monitor and respond to any active auction forums
  • Manage customer care:
    • Provide real-time customer support using a Lotus Sametime synchronous chat applet
    • Create, change, and delete customer care queues for managing real-time customer support
  • Find and list returns
  • Manage payment:
    • Access WebSphere Commerce Payments
    • Approve, deposit, settle, and find payment
    • Find payment batches
StoreBusiness Edition only Participate in asynchronous collaborative business discussions in the form of workspaces using Lotus QuickPlace
Marketing Manager
Marketing
  • List, create, change, delete, and duplicate customer profiles
  • View a summary of each profile
  • Manage campaigns:
    • List, create, change, and delete campaigns
    • List, create, change, and delete campaign initiatives
    • View campaign initiative statistics
  • Manage e-Marketing Spots
    • Create, change, and delete e-Marketing Spots
    • Schedule campaign initiatives on e-Marketing Spots
  • Deliver promotions using e-mail
  • Create, change, delete awareness ads
  • View a summary of each awareness ad
Merchandise
  • List, create, and delete order promotions
  • View catalog entries, catalog entry types (such as products, SKUs, bundles and kits), and merchandising associations (such as up-sells or cross-sells)
Operations
  • Work with order management reports
  • Work with and operational reports
Store 
  • Request and view business intelligence reports, such as marketing and sales reports. Many of the business reports are generated by WebSphere Commerce Analyzer.
  • Request and view operational reports, such as inventory management, order management, and fulfillment reports; or traffic and sales performance. These reports are generated in real time from your operational database.
  • Business Edition only Participate in asynchronous collaborative business discussions in the form of workspaces using Lotus QuickPlace
Product Manager
Marketing
  • List, create, change, delete, and duplicate customer profiles
  • View a summary of each profile
  • Manage campaigns:
    • List, create, change, and delete campaigns
    • List, create, change, and delete campaign initiatives
    • View campaign initiative statistics
  • Manage e-Marketing Spots
    • Create, change, and delete e-Marketing Spots
    • Schedule campaign initiatives on e-Marketing Spots
  • Deliver promotions using e-mail
  • Create, change, delete awareness ads
  • View a summary of each awareness ad
Merchandise
  • Manage merchandise:
    • Find and list catalog entries
    • Change catalog entry types, such as products, SKUs, bundles and kits
    • Find, list, create, and change merchandising associations (such as up-sells or cross-sells)
    • Find and list expected inventory records
    • Find and list product vendors
  • Manage auctions:
    • Find, list, create, change, and retract auctions
    • List, create, and change auction styles
    • List, create, change, and delete bid control rules
    • Close the bidding for auctions
    • List and withdraw bids for customers
  • Manage product promotions:
    • List, create, and delete rule-based discounts, including product promotions and order-level promotions
    • View a summary of each rule-based discount
    • Activate and deactivate rule-based discount
    • List, create, and delete coupons
  • Find, list, create, and change categories
  • Find and list categories
  • Use Product Advisor:
    • Help customers find the products they need, including exploring the catalog, comparing products, and using question and answers to narrow down shopping options
    • View Product Advisor statistics
Operations
  • Work with order management reports
  • Work with and operational reports
Store
  • Create, change, and delete return reasons,
  • Request and view business intelligence reports, such as marketing and sales reports. Many of the business reports are generated by WebSphere Commerce Analyzer.
  • Request and view operational reports, such as inventory management, order management, and fulfillment reports; or traffic and sales performance. These reports are generated in real time from your operational database.
  • Business Edition only Participate in asynchronous collaborative business discussions in the form of workspaces using Lotus QuickPlace
Seller
Note: The Seller has access to all tasks and is considered a composite of a Product Manager and an Operations Manager
All menusAll tasks
Operations ManagerOperations
  • Manage customers:
    • Add a new customer
    • Find, list, and change customer registration  information
    • Reset customer logon passwords
  • Manage orders:
    • Find, list, change, cancel, split, and add comments to orders
    • Place, change, and cancel orders for customers
    • View a customer's order history
    • View a summary of each order
  • Manage auctions:
    • List and find auction bids for a customer
    • Monitor and respond to any active auction forums
  • Manage customer care:
    • Provide real-time customer support using a Lotus Sametime synchronous chat applet
    • Create, change, and delete customer care queues for managing real-time customer support
  • Work with order management reports
  • Work with and operational reports
  • Manage returns:
    • Find and list returns
    • Create, change, and add comments to returns
    • View a summary of each return
  • List pick batches and releases
  • Manage inventory:
    • List expected inventory records
    • Find and list inventory
    • Track inventory and shipments
  • Manage payment:
    • Access WebSphere Commerce Payments
    • Approve, deposit, settle, and find payment
    • Find payment batches
Store
  • Change shipping preferences for the store
  • Change tax settings for the store
  • Create, change and delete fulfillment centers
  • Create, change, and delete return reasons
  • Request and view business intelligence reports, such as marketing and sales reports. Many of the business reports are generated by WebSphere Commerce Analyzer.
  • Request and view operational reports, such as inventory management, order management, and fulfillment reports; or traffic and sales performance. These reports are generated in real time from your operational database.
  • Business Edition only Participate in asynchronous collaborative business discussions in the form of workspaces using Lotus QuickPlace
Pick PackerOperationsList pick batches and releases ready to ship
StoreBusiness Edition only Participate in asynchronous collaborative business discussions in the form of workspaces using Lotus QuickPlace
ReceiverOperations
  • List expected inventory records
  • Find and list inventory
  • Mark the disposition of returned goods
  • Receive goods against an expected inventory return
  • Create ad hoc receipts
StoreBusiness Edition only Participate in asynchronous collaborative business discussions in the form of workspaces using Lotus QuickPlace
Returns AdministratorOperations
  • Manage returns:
    • Create, change, and add comments to returns
    • View a summary of each return
    • List pick batches and releases
  • List pick batches and releases ready to ship
StoreBusiness Edition only Participate in asynchronous collaborative business discussions in the form of workspaces using Lotus QuickPlace.