Finding a return

To search for a return that you want to work with in the WebSphere Commerce Accelerator, do the following:

  1. On the Find Returns search dialog, provide information in at least one of the following fields. The system performs an exact search based on the order number provided, and a fuzzy or advanced search based on the values provided for all other fields on this dialog.
    • In the Return number field, type the return number, which uniquely identifies the return.
    • In the Order number field, type the order number that contains the product to be returned, which uniquely identifies the order. The system performs an exact search based on the order number you specify (for example, if you type 12345, the system will search for the order with order number 12345).
    • In the Originator logon ID field, type the following:
      Business to consumer The store logon ID for the customer who originated the return.If this search dialog was launched by clicking Find Returns from the Return History list for a particular customer, the customer logon ID is populated with the customer's logon ID for the store.
      Business to business The logon ID for the person who originated the return. Depending on the access control policies implemented, another individual may have the authority to change or request changes to the return. This individual is not the originator of the return, but may need to specify the originator logon ID when requesting an update at the store. For example, if an employee of IBM may create the original return, but the employee's manager may contact the store to change the return. To locate this return, the store may request the originator's logon ID.
    • Business to businessFrom the Contract name drop-down list, select the name of the contract. A contract stipulates the terms for the customer to shop at the store.
    • In the Return status drop-down list, select the status of the return, such as pending or canceled.
  2. Click Find. The system performs a search and a list of returns that match the search criteria displays.