Changing a customer care queue

  1. Open the WebSphere Commerce Accelerator.
  2. Business to consumer From the Operations menu, click Customer Care Queue.
    Business to business From the Sales menu, click Customer Care Queue.
    If you do not see this menu, then your logon ID does not have the appropriate authority to perform this task. Contact your Site Administrator.
  3. The Customer Care Queues list displays, containing the customer care queues currently defined for the selected store.
  4. Select the check box to the left of the customer care queue that you want to change. Click Change. This will launch the customer care definition page, populated with the data for the selected customer care queue.
  5. Change the information for the selected customer care queue.
  6. Click OK to save the updated customer care queue.