Customer Service Supervisor Learning Guide

Learning objectives

Learn how to approve returns, and handle payment exceptions. In addition the Customer Service Supervisor can perform all the tasks assigned to a Customer Service Representative to learn about these tasks refer to the Customer Service Representative Learning Guide.

Prerequisite skills

You should understand store procedures and how to use a Web browser.

Getting Started

This table shows the WebSphere Commerce Accelerator user roles, menus, and tasks.

Operations

Store

Business Edition onlyParticipate in asynchronous collaborative business discussions in the form of workspaces using Lotus QuickPlace