Creating a customer care queue

  1. Open the WebSphere Commerce Accelerator.
  2. Business to consumer From the Operations menu, click Customer Care Queue.
    Business to business From the Sales menu, click Customer Care Queue.
    If you do not see this menu, then your logon ID does not have the appropriate authority to perform this task. Contact your Site Administrator.
  3. The Customer Care Queues list displays, containing the customer care queues currently defined for the selected store.
  4. Click New. This launches the customer care definition page.
  5. Type the information as required to define the customer care queue.
  6. Click OK to create the new customer care queue.