Canceling an order

To cancel an order, do the following:

  1. Open the WebSphere Commerce Accelerator.
  2. Find the order you want to work with.
  3. Select the check box next to the order that you want to work with and click Cancel Order. A dialog opens.
  4. In the Comments scroll box, use the default text provided, or type another reason for canceling the order, for example, the customer has changed their mind about the purchase. This scroll box accepts up to 1024 alphanumeric characters.
  5. To e-mail this comment to customers, select the Send this comment to the customer check box. The E-mail address field displays. By default, this field is populated with the e-mail address specified during registration, if the customer has registered and has provided an e-mail address. To change the default e-mail address, type customer's e-mail address in the E-mail address field.
  6. Click OK to change the status of the order from its original order state, such as a back order, to canceled, and if selected, to send the comment to the customer.