Learning objectives
Learn how to change customer information using the WebSphere Commerce Accelerator. You will learn how to:
- Create, change, or cancel a customer order
- Change customer registration information
- Reset a customer account
- Process a return
- Manage auctions for customers, such as withdrawing bids and managing discussion forums
Prerequisite skills
You should understand store procedures and how to use a Web browser.
Getting Started
The tasks that a CSR can perform are as follows:
Operations
- Manage customers:
- Add a new customer
- Find, list, create, and change customer registration information
- Reset customer logon passwords
- Manage orders:
- Find, list, change, cancel, split, and add comments to orders
- Place, change, and cancel orders for customers
- View a customer's order history
- View a summary of each order
- Manage auctions
- List and find auction bids for a customer
- Monitor and respond to any active auction forums
- Provide real-time customer support using a Lotus Sametime synchronous chat applet
- Find and list returns
Store
Participate in
asynchronous collaborative business discussions in the form of workspaces using
Lotus QuickPlace