To find a customer order, do the following:
- Open the WebSphere Commerce Accelerator.
From the Operations menu, click Find Orders.
From the Sales menu, click Find Orders.
A search dialog opens. If you do not see this menu, then your logon ID does not have the appropriate authority to perform this task. Contact your Site Administrator.- Specify information for at least one of the following order information
fields. At least one field must be specified.
- In the Order number field, type the order number, which uniquely identifies the order. The system performs an exact search based on the order number you specify (for example, if you type 12345, the system will search for the order with order number 12345).
- In the Customer logon ID field, type the customer's unique store
logon ID. If this search dialog was launched by clicking Find Orders
from the Order History list for a particular customer, the customer logon ID is
pre-filled with the customer's logon ID for the store.
You can also select the type of search you want the system to perform from the
drop-down list beside each search field. For example, to search for the logon
ID "johnsmith", note the following:
- If you type john and select Match case, beginning with, the system searches for matches starting with "john"; for example, the system may find "john", "johnbrown", and "johnsmith".
- It you type john and select Match case, containing, the system searches for matches with the string "john" in it; for example, the system may find "123john", "john123", and "johnsmith".
- If you type john and select Ignore case, beginning with, the system searches for matches starting with any variation of the string "john", using upper and lower case (such as "john" or "JOHN" or "John"); for example, the system may find "johnbrown", "JohnSMITH", and "johnsmith".
- If you type john and select Ignore case, containing, system searches for matches with any variation of the string "john", using upper and lower case (such as "john" or "JOHN" or "John"); for example, the system may find "123johnbrown", "JohnSMITH123", and "johnsmith".
- If you type johnsmith and select Exact match, the system searches for the occurrences of your exact search query; for example, the system may find "johnsmith".
- Click Advance search to use advanced search options, such as
searching by order status,
account name, and important order dates. Use one or more of the advanced options as follows:
- From the Order status list, select the status of the order, such as a submitted order or a shipped order.
From the Account list, select the customer's account name. This is typically the name of the organization with which the customer is associated, and this organization has defined contracts with the store, stipulating terms for the customer to shop at the store. For example, the organization IBM may have contracts with the ABC Office Supplies Store.
- In the Created section, specify the start and end dates when the order was created. The start and end dates are set by entering valid data for the year (four digits), month, day, and time (24-hour clock). Optionally, you can use the calendar tool to enter the date.
- In the Modified section, specify the start and end dates when the order was last updated. The start and end dates are set by entering valid data for the year (four digits), month, day, and time (24-hour clock). Optionally, you can use the calendar tool to enter the date.
- In the First name field, type all or part of the first name of the customer whose order you are searching for. You can also select the type of search you want the system to perform from the drop-down list beside each search field.
- In the Last name field, type all or part of the last name of the customer whose order you are searching for. You can also select the type of search you want the system to perform from the drop-down list beside each search field.
- In the Address 1 field, type all or part of the billing or shipping address for the customer whose order you are searching for. You can also select the type of search you want the system to perform from the drop-down list beside each search field.
- In the Phone number 1 field, type all or part of the primary phone number for the customer whose order you are searching for. You can also select the type of search you want the system to perform from the drop-down list beside each search field.
- In the ZIP/Postal code field, type all or part of the ZIP or postal code for the billing or shipping address of the customer whose order you are searching for. You can also select the type of search you want the system to perform from the drop-down list beside each search field.
- In the E-mail address 1 field, type all or part of the primary e-mail address for the customer whose order you are searching for. You can also select the type of search you want the system to perform from the drop-down list beside each search field.
- In the Maximum number of matches to display field, type the maximum number of search results you want the system to display.
- Click Find. The system performs a search and a list of orders that match the search criteria displays.