Enabling error notification

To enable e-mail error notification, do the following:

  1. Ensure that the system default settings for the e-mail transport method have been set, and that the e-mail transport is active.
  2. Assign the error condition message type to a transport.
  3. Assign a message type to a transport method for a site or store.

    On the Message Transport Assignment page enter the following values:

    1. In the Message Type drop-down list select Description of an error condition occurring in WebSphere Commerce.
    2. In the Message Severity field specify 0 0.
    3. From the Transport drop-down list, select E-mail.
    4. From the Device Format drop-down list, select Standard Device Format.

    On the Message Transport Assignment parameter page use the following values:

    1. In the Host field, type the fully qualified name or IP address of your mail server.
    2. In the Protocol field, type smtp.
    3. In the Port field, type in the port number of the host. For example, 25.
    4. In the Send Partial field, type in "true" to send an e-mail to valid addresses in the Recipient field, even if there are invalid addresses in the same field. Type in "false" to send the e-mail only if all addresses are valid.
    5. In the Retry Duration field, type in the number of times WebSphere Commerce can try to reconnect to a SMTP host when the server is down.
    6. In the Recipient field, specify the e-mail addresses to which is message is being sent. If multiple recipients are specified, separate recipient names with commas.
    7. In the CC field, type in the e-mail addresses that you want copies of the message sent to.
    8. In the BCC field, type in the e-mail addresses that you want private copies of the message sent to.
    9. In the Sender field, specify the sender of the message.
      This text appears in the Sender field of the e-mail message.
    10. In the Subject field, specify the subject of the message.
      This text appears in the Subject field of the e-mail message.
    11. In the Reply To field, type in the e-mail address all replies should be sent to.
  4. Restart the WebSphere Commerce Server.

Note: If you encounter problems when sending e-mail for error notification the following actions may be required:

delete from cseditatt where store_id is not null