Viewing a customer's Web page

Sometimes the best way to understand a problem that a customer is encountering is to look at what the customer sees on a Web page. When you view a customer's Web page, a new browser window displays on your screen. This window displays a "snapshot" of the Web page the customer is currently visiting. However, you will not be able to see:

Your view of the Web page might be slightly different from the customer's view if:

You can view a customer's page during a session with the customer.

  1. Click View Customer Page. A new browser window displays on your screen.
  2. If necessary, resize the new browser window so it does not obscure the chat transcript area. See managing multiple customer care windows for more advice about using multiple windows during a session.

You can stop viewing the customer's Web page in one of three ways: