Determining who can view your online status

The customer care workspace includes a privacy feature that allows you to determine which coworkers can see your name in their buddy list.

Note: If you prevent a coworker from viewing your online status, you cannot see that coworker's name in your buddy list.

To determine which coworkers can see you online, do the following:

  1. From the View menu, click Buddy List. The "Buddy list" dialog box will display.
  2. Click Who Can See Me.
  3. Select one of the options:
    • Everybody can see if I am online: Anyone who adds you to their buddy list can see you.
    • ONLY list below: Only the specified people can see you.
    • Everybody EXCEPT list below: The specified people cannot see you, but anyone else who adds you to their buddy list can see you.
  4. If you selected "ONLY list below" or "Everybody EXCEPT list below," you must add names to the Who Can See If I Am Online list:
    • Type a name as it appears in your company's directory.
    • Click Add.
    • Repeat this process if you need to add additional names.
    • Click Close.
  5. Click OK.

Removing people from the Who Can See If I am Online list

To remove coworkers from the Who Can See If I Am Online list:

  1. From the buddy list, click Who Can See Me.
  2. When "Only list below" is selected, select a name from the list and click Remove.
  3. Repeat Step 2 until you have removed all of the appropriate names.
  4. Click OK.

Note: If you remove all names from the list, you must select "Everybody can see if I am online" before clicking OK.