Making your browser compatible for customer care

To make your browser work with the customer care workspace, do the following:

  1. Ensure that your browser meets the system requirements.
  2. Ensure that the following options are enabled in your browser's preferences:
    • Java and JavaScript
    • Microsoft ActiveX Controls (Internet Explorer only)
    • Java Plug-in for Netscape
    • SmartUpdate (Netscape only)
  3. Set your browser to accept cookies if your Web site uses them.
  4. You might need to configure your browser to use a proxy server. If so, obtain the server name and port number from your Site Administrator, and then set up your browser to use the proxy server. Consult your Site Administrator before changing any proxy settings.