To customize product fulfillment for an order, do the following:
- Open the WebSphere Commerce Accelerator.
From the Merchandise menu, click Find Catalog Entries.
From the Products menu, click Find Catalog Entries.
The Catalog Entry Search page displays. If you do not see this menu, then your logon ID does not have the appropriate authority to perform this task. Contact your Site Administrator.- Find the product you want to change.
- Select a field in the product row that you want to change, and from the Actions menu, click Change Product. The Change Product notebook opens.
- From the left navigation frame, click Fulfillment. The Product
Fulfillment page displays. Choose from the following options:
- Select Allow Back Order to allow a product to be backordered, if the customer chooses to accept a backorder.
- Select Force Back Order to temporarily suspend allocation of a product. When a customer places an order for this product, the product is placed on backorder, even if there is inventory available.
- Select Release Separately to specify that the product should be packaged and delivered separately from the other products within the order. For example, fragile items, such as a chandelier, should be boxed separately from other items to avoid potential damage to the product.
- Select Returnable to indicate whether or not the fulfillment center should expect a return for the product.
- Select Creditable to indicate that a customer can return a product for a refund.
- To save the changed fulfillment options and close the notebook, click OK.
Note: If the changes to the catalog data do not display, the Site Administrator may need to disable caching or remove the currently cached JSP pages.