To change the total price of an order, such as to adjust the total to compensate a customer for a delay in delivering an order, or to change the shipping charges, do the following:
- Open the WebSphere Commerce Accelerator.
- Find the order you want to work with.
- Open the Change Order notebook by selecting the check box next to the order that you want to work with, and click Change.
- When you open the notebook, the Products page displays. From the left navigation frame, click Adjustments. The Adjustments page displays, providing a summary of the order.
- To provide one or more price adjustments, do the following:
- To include an overall price adjustment, type a new amount in the Minus adjustment field. This price adjustment is calculated before tax and shipping charges have been applied, but after any discounts (such as promotions) to the order.
- To override the shipping charge calculated by the system, type a new amount in the Shipping field. You may want to do this to waive the shipping cost for an order.
- To honor a coupon, type the ID that uniquely identifies the coupon in the
Coupon field. The value of the coupon is subtracted from the total cost
of
the order, before discount, tax, and shipping charges are applied.
- Click Recalculate to include any price adjustments to the ordered. The new total displays in the Order Total field, in the customer's preferred currency. If customers have not provided their preferred currency during registration, the price is displayed using the store's default currency.
- If you decide not to adjust the order total, and want to revert back to the original amounts, click Undo.
- To save the price adjustment and close the notebook, click OK.