Monitoring customer activity at the Web site

The Monitoring tab displays information that helps you gauge the level of customer activity at your Web site. You can also view details about specific customers and start sessions from the Monitoring tab.

Click the Monitoring tab to display the following:

  1. A list of customers currently waiting for help, or visiting the Web site or both.
  2. The customers currently in active sessions with Customer Service Representatives.
  3. The number of customers currently waiting for help from a Customer Service Representative.
  4. The shopping carts and profiles of individual customers.
  5. The amount of time a customer has spent at the Web site.
  6. The Web page a customer is currently viewing and the amount of time the customer has spent on that Web page.
  7. The number of items in the shopping cart.