When you use the customer care feature, you provide customer service support in
real-time text communication through a Lotus Sametime server and a customer
care applet launched using the WebSphere Commerce Accelerator. Specifically,
when you select
Customer Care under the
Operations or
Sales menu within the WebSphere Commerce Accelerator, the customer care
applet launches in a separate browser window.
For details about using the customer care applet, click Help at the
top left of the applet window.
