If you have based your store on the B2C sample store, you can enable Customer Service Representatives to send messages to customers using the WebSphere Commerce Administration Console. To enable messages to be sent from the WebSphere Commerce Administration Console, do the following:
- Open the Administration Console and select Site on the Administration Console Site/Store Selection page.
- From the Configuration menu, select Message Types. The Message Type Configuration page displays.
- Click New. The Message Transport Assignment page opens.
- On the Message Type drop-down list select Order related message sent by Customer Service Representative.
- On the Message Severity field specify 0 0.
- From the Transport drop-down list, select E-mail.
- From the Device Format drop-down list, select Standard Device Format.
- Click Next. The Message Transport Assignment parameter page displays.
- In the Host field, type the fully qualified name of your mail server.
- In the Protocol field, type smtp.
- In the Port field, type in the port number of the host. For example, 25.
- In the Send Partial field, type in "true" to send an e-mail to valid addresses in the Recipient field, even if there are invalid addresses in the same field. Type in "false" to send the e-mail only if all addresses are valid.
- In the Retry Duration field, type the time duration (in hours) within which WebSphere Commerce can try to reconnect to a SMTP host when the server is down.
- In the Recipient field, specify the e-mail addresses to which is message is being sent. If multiple recipients are specified, separate recipient names with commas.
- In the CC field, type in the e-mail addresses that you want copies of the message sent to.
- In the BCC field, type in the e-mail addresses that you want private copies of the message sent to.
- In the Sender field, specify the sender of the message.
This text appears in the Sender field of the e-mail message. - In the Subject field, specify the subject of the message.
This text appears in the Subject field of the e-mail message. You can specify one subject per locale. - In the Reply To field, type in the e-mail address all replies should be sent to.
- Click Finish.