If you are a Buyer (sell-side), Category Manager, Customer Service
Supervisor, Customer Service Representative, Marketing Manager, Product
Manager, Seller, Operations Manager, Pick Packer, Receiver, or Returns
Administrator working with a consumer direct store, you have access to the
following WebSphere Commerce Accelerator menus and tasks:
Role |
Menu name |
Task |
Buyer
(sell-side) |
Merchandise |
- Manage merchandise:
- Find and list catalog entries
- Change catalog entry types, such as products, SKUs, bundles, and kits
- Find, list, create, and change merchandising associations (such as up-sells
or cross-sells)
- Find and list expected inventory records
- Find and list product vendors
- Manage auctions:
- Find, list, create, change, and retract auctions
- List, create, and change auction styles
- List, create, change, and delete bid control rules
- Close the bidding for auctions
- List and withdraw bids for customers
- Manage product promotions:
- List, create, and delete rule-based discounts, including product promotions
and order-level promotions
- View a summary of each rule-based discount
- Activate and deactivate rule-based discount
- List, create, and delete coupons
- Use Product Advisor:
- Help customers find the products they need, including exploring the
catalog, comparing products, and using question and answers to narrow down
shopping options
- View Product Advisor statistics
|
Operations |
- Work with order management reports
- Work with and operational
reports
|
Store |
- Request and view business intelligence reports, such as marketing and sales
reports. Many of the business reports are generated by WebSphere Commerce
Analyzer.
- Request and view operational reports, such as inventory management, order
management, and fulfillment reports; or traffic and sales performance. These
reports are generated in real time from your operational database.
Participate in asynchronous collaborative
business discussions in the form of workspaces using Lotus
QuickPlace
|
Category Manager |
Merchandise |
- Manage merchandise:
- Find and list catalog entries
- Change catalog entry types, such as products, SKUs, bundles and kits
- Find, list, create, and change merchandising associations (such as up-sells
or cross-sells)
- Find and list expected inventory records
- Find and list product vendors
- Manage auctions:
- Find, list, create, change, and retract auctions
- List, create, and change auction styles
- List, create, change, and delete bid control rules
- Close the bidding for auctions
- List and withdraw bids for customers
- Manage product promotions:
- List, create, and delete rule-based discounts, including product promotions
and order-level promotions
- View a summary of each rule-based discount
- Activate and deactivate rule-based discount
- List, create, and delete coupons
- Find, list, create, and change categories
- Find and list categories
- Use Product Advisor:
- Help customers find the products they need, including exploring the
catalog, comparing products, and using question and answers to narrow down
shopping options
- View Product Advisor statistics
|
Operations |
- Work with order management reports
- Work with and operational
reports
|
Store |
- Create, change, and delete return reasons
- Request and view business intelligence reports, such as marketing and sales
reports. Many of the business reports are generated by WebSphere Commerce
Analyzer.
- Request and view operational reports, such as inventory management, order
management, and fulfillment reports; or traffic and sales performance. These
reports are generated in real time from your operational database.
Participate in asynchronous collaborative
business discussions in the form of workspaces using Lotus
QuickPlace
|
Customer Service
Representative |
Operations |
- Manage customers:
- Add a new customer
- Find, list, create, and change customer registration information
- Reset customer logon passwords
- Manage orders:
- Find, list, change, cancel, split, and add comments to orders
- Place, change, and cancel orders for customers
- View a customer's order history
- View a summary of each order
- Manage auctions:
- List and find auction bids for a customer
- Monitor and respond to any active auction forums
- Provide real-time customer support using a Lotus Sametime synchronous chat
applet
- Find and list returns
|
Store |
Participate in asynchronous collaborative business discussions in the form of
workspaces using Lotus QuickPlace |
Customer
Service Supervisor | Operations |
- Manage customers:
- Add a new customer
- Find, list, and change customer registration information
- Reset customer logon passwords
- Manage orders:
- Find, list, change, cancel, split, and add comments to orders
- Place, change, and cancel orders for customers
- View a customer's order history
- View a summary of each order
- Manage auctions:
- List and find auction bids for a customer
- Monitor and respond to any active auction forums
- Manage customer care:
- Provide real-time customer support using a Lotus Sametime synchronous chat
applet
- Create, change, and delete customer care queues for managing real-time
customer support
- Find and list returns
- Manage payment:
- Access WebSphere Commerce Payments
- Approve, deposit, settle, and find payment
- Find payment batches
|
Store |
Participate in asynchronous collaborative business discussions in the form of
workspaces using Lotus QuickPlace |
Marketing
Manager |
Marketing |
- List, create, change, delete, and duplicate customer profiles
- View a summary of each profile
- Manage campaigns:
- List, create, change, and delete campaigns
- List, create, change, and delete campaign initiatives
- View campaign initiative statistics
- Manage e-Marketing Spots
- Create, change, and delete e-Marketing Spots
- Schedule campaign initiatives on e-Marketing Spots
- Deliver promotions using e-mail
- Create, change, delete awareness ads
- View a summary of each awareness ad
|
Merchandise |
- List, create, and delete order promotions
- View catalog entries, catalog entry types
(such as products, SKUs, bundles and kits), and merchandising associations
(such as up-sells or cross-sells)
|
Operations |
- Work with order management reports
- Work with and operational
reports
|
Store |
- Request and view business intelligence reports, such as marketing and sales
reports. Many of the business reports are generated by WebSphere Commerce
Analyzer.
- Request and view operational reports, such as inventory management, order
management, and fulfillment reports; or traffic and sales performance. These
reports are generated in real time from your operational database.
Participate in asynchronous collaborative business
discussions in the form of workspaces using Lotus
QuickPlace
|
Product Manager |
Marketing |
- List, create, change, delete, and duplicate customer profiles
- View a summary of each profile
- Manage campaigns:
- List, create, change, and delete campaigns
- List, create, change, and delete campaign initiatives
- View campaign initiative statistics
- Manage e-Marketing Spots
- Create, change, and delete e-Marketing Spots
- Schedule campaign initiatives on e-Marketing Spots
- Deliver promotions using e-mail
- Create, change, delete awareness ads
- View a summary of each awareness ad
|
Merchandise |
- Manage merchandise:
- Find and list catalog entries
- Change catalog entry types, such as products, SKUs, bundles and kits
- Find, list, create, and change merchandising associations (such as up-sells
or cross-sells)
- Find and list expected inventory records
- Find and list product vendors
- Manage auctions:
- Find, list, create, change, and retract auctions
- List, create, and change auction styles
- List, create, change, and delete bid control rules
- Close the bidding for auctions
- List and withdraw bids for customers
- Manage product promotions:
- List, create, and delete rule-based discounts, including product promotions
and order-level promotions
- View a summary of each rule-based discount
- Activate and deactivate rule-based discount
- List, create, and delete coupons
- Find, list, create, and change categories
- Find and list categories
- Use Product Advisor:
- Help customers find the products they need, including exploring the
catalog, comparing products, and using question and answers to narrow down
shopping options
- View Product Advisor statistics
|
Operations |
- Work with order management reports
- Work with and operational
reports
|
Store |
- Create, change, and delete return reasons,
- Request and view business intelligence reports, such as marketing and sales
reports. Many of the business reports are generated by WebSphere Commerce
Analyzer.
- Request and view operational reports, such as inventory management, order
management, and fulfillment reports; or traffic and sales performance. These
reports are generated in real time from your operational database.
Participate in asynchronous collaborative business
discussions in the form of workspaces using Lotus
QuickPlace
|
Seller
Note: The Seller has access to all tasks and is considered a composite
of a Product Manager and an Operations Manager | All menus | All tasks |
Operations
Manager | Operations |
- Manage customers:
- Add a new customer
- Find, list, and change customer registration information
- Reset customer logon passwords
- Manage orders:
- Find, list, change, cancel, split, and add comments to orders
- Place, change, and cancel orders for customers
- View a customer's order history
- View a summary of each order
- Manage auctions:
- List and find auction bids for a customer
- Monitor and respond to any active auction forums
- Manage customer care:
- Provide real-time customer support using a Lotus Sametime synchronous chat
applet
- Create, change, and delete customer care queues for managing real-time
customer support
- Work with order management reports
- Work with and operational reports
- Manage returns:
- Find and list returns
- Create, change, and add comments to returns
- View a summary of each return
- List pick batches and releases
- Manage inventory:
- List expected inventory records
- Find and list inventory
- Track inventory and shipments
- Manage payment:
- Access WebSphere Commerce Payments
- Approve, deposit, settle, and find payment
- Find payment batches
|
Store |
- Change shipping preferences for the store
- Change tax settings for the store
- Create, change and delete fulfillment centers
- Create, change, and delete return reasons
- Request and view business intelligence reports, such as marketing and sales
reports. Many of the business reports are generated by WebSphere Commerce
Analyzer.
- Request and view operational reports, such as inventory management, order
management, and fulfillment reports; or traffic and sales performance. These
reports are generated in real time from your operational database.
Participate in asynchronous collaborative
business discussions in the form of workspaces using Lotus
QuickPlace
|
Pick Packer | Operations | List pick batches and
releases ready to ship |
Store |
Participate in asynchronous collaborative business discussions in the form of
workspaces using Lotus QuickPlace |
Receiver | Operations |
- List expected inventory records
- Find and list inventory
- Mark the disposition of returned goods
- Receive goods against an expected inventory return
- Create ad hoc receipts
|
Store |
Participate in asynchronous collaborative business discussions in the form of
workspaces using Lotus QuickPlace |
Returns
Administrator | Operations |
- Manage returns:
- Create, change, and add comments to returns
- View a summary of each return
- List pick batches and releases
- List pick batches and releases ready to ship
|
Store |
Participate in asynchronous collaborative business discussions in the form of
workspaces using Lotus QuickPlace. |