Customer Care - Customer Care Applet

When you use the customer care feature, you provide customer service support in real-time text communication through a Lotus Sametime server and a customer care applet launched using the WebSphere Commerce Accelerator. Specifically, when you select Customer Care under the Operations or Sales menu within the WebSphere Commerce Accelerator, the customer care applet launches in a separate browser window. 

For details about using the customer care applet, click Help at the top left of the applet window.