Selecting another shipping address for an order

If the customer did not specify a shipping address or method when the order was created, but wants to specify an address now, follow the steps below. For example, for software downloaded from the Internet does not require a shipping address; however, if the customer requests that a CD-ROM be delivered instead, then a shipping address is required.

Business to businessDepending on the terms stipulated in the customer's contract, you may not have the authority to change the shipping address for the order, or create a new one. If this is the case, then the information on this page is read-only.

To select a different shipping address for an order than the one specified when the order was created, do the following:

  1. Open the WebSphere Commerce Accelerator.
  2. Find the order you want to work with.
  3. Open the Change Order notebook by selecting the check box next to the order that you want to work with, and click Change.
  4. When you open the notebook, the Products page displays. From the left navigation frame, click Shipping. The Shipping page displays, listing all products in the order and the shipping address identifier to indicate the shipping address selected for the order.
  5. Click Select Another Address. The Shipping Addresses dialog displays.
  6. Select a shipping address by doing one of the following:
    • If the shipping address you want to use is listed, select the check box next to the address and click OK.
    • If the shipping address you want to use is not listed, click New. The Create Shipping Address dialog displays. Use this dialog to add a new shipping address for a customer and click OK. Once created, the system uses the new shipping address as the shipping address for the current order.
  7. To make other changes to this order, use the links on the left side to switch between each order page. To save the changed shipping address information and close the notebook, click OK.