Specifying returns to the fulfillment center

Once a product is added to a return, the system determines whether or not the customer should return the product, and the status is indicated as a Yes or No value. To change the status, select Yes or No as appropriate. Often, whether or not products should be returned to the fulfillment center depends on one of the following:

To specify whether or not a product needs to be returned to a fulfillment center, do the following:

  1. Open the WebSphere Commerce Accelerator.
  2. Business to consumer From the Operations menu, click Find Returns.
    Business to business From the Sales menu, click Find Returns.
    A search dialog opens. If you do not see this menu, then your logon ID does not have the appropriate authority to perform this task. Contact your Site Administrator.
  3. Find the return that you want to work with.
  4. Open the Change Return notebook by selecting the check box next to the return that you want to work with, and click Change.
  5. When you open the notebook, the Products page displays. Select the check box next to the product with which you want to work.
  6. Specify whether or not a product needs to be returned to a fulfillment center, as follows:

    Note: If the system previously determined that the product does not need to be returned to the fulfillment center, and you override this, then the return must be manually approved by a user with this authority, such as the Customer Service Supervisor.

    • If the product was purchased individually (that is, not as part of a kit), from the Return to Fulfillment Center column, select Yes or No to indicate whether or not the selected product needs to be returned to the fulfillment center.
    • If the product was purchased as part of a kit, do the following:
      1. Select the check box next to the product with which you want to work and click Kit Details. The Kit Details dialog opens, providing information about the kit name, SKU, and the individual products within the kit.
      2. From the Return to Fulfillment Center column, select Yes or No to indicate whether or not the selected product needs to be returned to the fulfillment center.
  7. To make other changes to this return, use the links on the left side to switch between each returns page. To save your changes and close the notebook, click OK.