Starting a help session

A session is any communication between you and a customer. A session can be a simple exchange of typed messages, or it can include several tools that allow you to collaborate with the customer. The information you exchange during sessions is encrypted for security.

You can start a session in two ways:

  1. Clicking on the serve next button
  2. Serving a customer out of sequence
  3. Initiating a chat with a customers at the Web site