To change the details of an order, refer to the following tasks:
- Changing the quantity of products in an order
- Adding a product to an order
- Removing a product from an order
- Selecting another shipping address for an order
- Selecting another shipping method for an order
- Selecting another billing address for an order
- Changing the payment option for an order
- Adding a comment to an order
- Changing the total price of an order
You can change orders on behalf of customers only if the customer was the original creator of the order and therefore has access to the order. When a Customer Service Representative searches for an order to change using the Find Orders menu option, the change will be on behalf of the customer who created the order. When the Customer Service Representative searches for an order by first searching for the customer, then clicking Orders from the list of customers, the change will be on behalf of the customer selected, and this may or may not be the customer who created the order. If the customer requesting the order change does not have access to the order, the operation fails and an error message displays.
To change any aspect of an order, you must open the Change Order notebook as follows:
- Open the WebSphere Commerce Accelerator.
- Find the order you want to work with.
- Open the Change Order notebook by selecting the check box next to the order that you want to work with, and click Change.
- Update the fields as required and use the links on the left side to switch between each order page.
- Click OK to save the changes and close the notebook.