Learning objectives
Learn how to approve returns, and handle payment exceptions. In addition the Customer Service Supervisor can perform all the tasks assigned to a Customer Service Representative to learn about these tasks refer to the Customer Service Representative Learning Guide.
- View accounts
- View RFQs
- Manage customer information
- Approve system-denied returns
- Manage auctions
- Process payments
Prerequisite skills
You should understand store procedures and how to use a Web browser.
Getting Started
This table shows the WebSphere Commerce Accelerator user roles, menus, and tasks.
Operations
- Manage customers:
- Add a new customer
- Find, list, and change customer registration information
- Reset customer logon passwords
- Manage orders:
- Find, list, change, cancel, split, and add comments to orders
- Place, change, and cancel orders for customers
- View a customer's order history
- View a summary of each order
- Manage auctions
- List and find auction bids for a customer
- Monitor and respond to any active auction forums
- Manage customer care:
- Provide real-time customer support using a Lotus Sametime synchronous chat applet
- Create, change, and delete customer care queues for managing real-time customer support
- Find and list returns
- Manage payment:
- Access WebSphere Commerce Payments
- Approve, deposit, settle, and find payment
- Find payment batches
Store
Participate in
asynchronous collaborative business discussions in the form of workspaces using
Lotus QuickPlace