Managing multiple customer care sessions
In most cases you can best serve your customers by conducting only one session at a time. If you must participate in multiple sessions, follow the guidelines below.
- Watch for blue session buttons. When you participate in multiple sessions, a series of
session buttons containing each customer's name, the session status and a session timer displays across the top of your screen. A
session button turns blue when a customer is waiting for you to respond to a chat message.
