Modifications that can be done by the administrator

Your administrator can customize the customer care workspace to meet your company's specific needs. The following table summarizes the changes your administrator can make:

Feature
Possible changes
Monitoring tab
Specify the different views available for monitoring.  These are: Customer waiting, All Store Customers or both. In addition determine the display format for shopping cart information and
the contents of customer profiles. Determine the ability of a Customer Service Representative to initiate help to a customer.
Customer profiles Determine the ability to view customer profiles. Depending on the capabilities of your Web site, your administrator might choose not to display customer profiles.
Shopping carts Determine the ability to view customers' shopping carts. Depending on the capabilities of your Web site, your administrator might choose not to display customers' shopping carts.
Session Specify a limit for the number of customers one Customer Service Representative can assist at one time.
Proxy Server
Require you to use a proxy server to access the customer care workspace. See your administrator for information about proxy server settings.

Related Concepts

Related Tasks

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