g IBM HTTP Server help: Troubleshoot

Troubleshoot

 

What to do first

  1. Check that you have the right level of browser. You must have Netscape Navigator 4.06 or higher or Microsoft Internet Explorer 4.0 or higher.

    On HP, LINUX and SunOS: Netscape browser support does not include the functions necessary for running the IBM Administration Server GUI. You must run the client portion of the Administration Server on a different platform that supports Netscape browser 4.6. In addition, you must remove or comment out an Administration Server Directive from the admin.conf configuration file, #Deny Remote apmanageservers.

    To get to the Administration Server "Manage Servers" form from a remote browser, the admin.conf file must be modified. There is a directive in the admin.conf configuration file called "DenyRemote", which must be commented out.

  2. Ensure that you are running Java Development Kit 1.1.6 or the Java Runtime Environment 1.1.6. On Windows, the JRE installs automatically as part of the Global Security Kit. On AIX and Solaris, you must install the JDK or the JRE yourself.

  3. Check the error log to help you determine what the problem might be.

Using CAServlet Certificates to Access the Netscape Directory Server

When using LDAP with SSL to access the Netscape Directory Server, the Netscape Directory Server will be unable to make a secure connection if the certificate is signed using CAServlet. The Netscape Directory Server will give the following errors:

Error messages

Error messages that can be ignored

The following error messages may appear, but can be ignored:

Warning Messages

Security on Internet Explorer 5.01x

If IBM HTTP Server is using a Global Server ID for SSL transactions, a 40-bit encryption browser should be allowed a connection to a server at 128-bit encryption. This will not work for someone using Internet Explorer 5.01x. This can be fixed by adding the following directives to the IBM HTTP Server configuration file:

 
SSLCipherSpec 34
SSLCipherSpec 35
SSLCipherSpec 3A
SSLCipherSpec 33
SSLCipherSpec 36
SSLCipherSpec 39
SSLCipherSpec 32
SSLCipherSpec 31
SSLCipherSpec 30

Note: The directives must be added in the order shown.

Customer service and support

For help, see the WebSphere support page.

You can also contact the IBM Software Support Center (1-800-IBM-SERV in the US and Canada). For more information on software support services and contact numbers in other countries, refer to the Software Support Handbook.