To reduce the time that is required to resolve your problem, you can send trace and diagnostic information to IBM Support.
To submit diagnostic information to IBM Support:
Occasionally an IBM technical-support representative might ask you to download diagnostic tools or other files. You can use FTP to download these files.
Ensure that your IBM technical-support representative provided you with the preferred server to use for downloading the files and the exact directory and file names to access.
To download files from IBM Support: