Working with the WebSphere DataPower XC10 Appliance log files

The log files associated with WebSphere® DataPower® XC10 Appliance are stored on the appliance. The viewable logs can be viewed directly from the appliance using the user interface or they can be downloaded to your local file system for review.

Before you begin

You must be assigned the Appliance administration permission to perform these steps.

About this task

Log data is stored directly on the appliance. You can provide the trace.zip file to the IBM® Support team.

Procedure

  1. Navigate to Appliance > Troubleshooting and expand Logging. The log data is stored on the appliance. By expanding the Logging section, you have access to the available logs using the log viewer and also be able to download the available logs to your file system for additional review.
  2. Click View current error file to view the error log or click View current trace file to view trace log. A new Web browser window is opened for the log viewer. The log viewer is used to view the trailing 10 lines of the log you selected. New log entries are appended into the log viewer as they occur. The log viewer has several actions that control the behavior of the log viewer.
    1. Click Pause to stop new log entries from being appended. This action is only available if the log viewer is accepting new entries.
    2. Click Restart for new entries to be appended. This action is only available if the log viewer is not accepting new entries.
    3. Click Clear to clear all the data from the log viewer. This action is available whether the log viewer is accepting new entries or if it is not accepting new entries.
  3. Click Download log files to save all the available logs to your file system. If you need to view information regarding events that have already happened, then you must use this link. A window is presented allowing you to open the compressed file or save it to your file system. The trace.zip file contains all the log files to provide to the support team.
  4. In the Configure trace levels section, you can view or modify the trace levels. You can edit the trace levels for the Administrative Console or the Data Grid. For the administrative console, you can change the output of the default logger to one of the following trace levels:
    • OFF
    • SEVERE
    • WARNING
    • INFO
    • FINE
    1. Add a trace string. Click Add trace setting and enter in a valid trace string. The trace level for a new trace string is set to INFO by default.
    2. Remove a trace string Click the remove icon (remove icon) next to a trace string to remove that trace string.
    3. Modify a trace level. Click the trace level and select a new trace level in the drop-down menu. Click Save to commit the new trace level for the specified trace string.

Results

After you have completed these steps, you have reviewed all the available log data.