Troubleshooting if a problem is related to the workbench or the application server
If you encounter errors or problems when you are running your application on the server by using the development workbench, try reproducing the problem by using only the tools that are provided by the application server without the use of the development workbench. For example, to reproduce the problem on WebSphere® Application Server, try installing and publishing the enterprise (EAR) application by using only the administrative console, see the Installing enterprise application files with the console topic available in the information center for WebSphere Application Server.
If you can reproduce the error or problem by using only the tools of the application server without using the development workbench, the problem most likely is isolated to the application server. To diagnosis the problem further, see the publications and the support resources available for the application server.
If the problem is not reproducible by using only the tools of the application server, you can further diagnose the problem with the development workbench. You can try to resolve the problem by searching through the product knowledge bases at the IBM Support website.