Administrative console login fails when running in secure mode
Important: Applicable to WebSphere®
Application Server traditional
If you are running a WebSphere Application Server in secure mode, you might not be able to log on to the administrative console and receive the following message.
Unable to process login. Check user ID and password and try again.
This might occur even though the server was successfully started in secure mode by using the same user ID and password. This behavior is intermittent, and appears to be associated only with Microsoft Internet Explorer. To work around this problem, complete one of the following steps:
- From the main menu, select Preferences > General > Web Browsers. Select the Use external Web browser radio button and add Microsoft Internet Explorer as an external web browser by clicking the New button. In the Location field, browse or type the external directory where Microsoft Internet Explorer is installed and click OK.
- If you are using Microsoft Internet Explorer externally fails as well, try first to clear the browser cache by clearing the temporary internet files.
- If you still cannot log in to the administrative console with the external Internet Explorer, and you continue to get the message, select Preferences > General > Web Browser and add Mozilla, Netscape or Opera as an external web browser by clicking the New button. In the Location field, browse or type the external directory where Microsoft Internet Explorer is installed and click OK. When you are finished using the administrative console while the server is running in secure mode, you can reset your previous preferences.