If you are having problems installing the Web server
plug-ins for WebSphere® Application Server, read the
"Troubleshooting Web server plug-ins installation and removal" topic.
If you are having problems installing your WebSphere Application
Server product, follow these steps to resolve the problem:
- Follow the steps that are outlined in Troubleshooting installation.
- Browse the relevant log files for clues:
- The main installation log file: app_server_root/logs/log.txt.
- The profile creation log for creating the profile: app_server_root/logs/manageprofiles/profile_name_create.log.
- IBM® HTTP Server log:
- IHS_root/logs/install/log.txt if
the installation completed
- user_temp/ihslogs/log.txt if
the installation was interrupted, or user_temp/ihslogs/log_date_stamp.time_stamp.txt if
installation finishes but is unsuccessful or for some other reason
cannot be copied to IHS_root/logs/install/log.txt
- The log files produced when the default application .ear file
is installed are: app_server_root/profiles/profile_name/logs/defaultapp_config.log and
app_server_root/profiles/profile_name/logs/defaultapp_deploy.log.
- Other logs for other applications for a profile in the app_server_root/profiles/profile_name/logs directory.
- Verify that you have installed the correct level of dependent
software, such as operating system version and revision level, by
reviewing the Supported hardware and software Web page.
If none of these steps solves the problem, check
to see if the problem is identified and documented using the links
in "Installation component troubleshooting tips". If you do not see
a problem that resembles yours, or if the information provided does
not solve your problem, contact IBM support
for further assistance.
For current information available from IBM Support
on known problems and their resolution, see the IBM Support page.
IBM Support has documents that can save you time
gathering information needed to resolve this problem. Before opening
a PMR, see the IBM Support page.