Using IBM Support Assistant

IBM® Support Assistant is a free troubleshooting application that helps you research, analyze, and resolve problems using various support features and tools. IBM Support Assistant enables you to find solutions yourself using the same troubleshooting techniques used by the IBM Support team, and it allows you to organize and transfer your troubleshooting efforts between members of your team or to IBM for further support.

About this task

IBM Support Assistant helps you diagnose problems with applications that are deployed to WebSphere® Application Server. You can track and organize troubleshooting activity, automate the collection of MustGather files, and use tools that analyze artifacts to understand the root cause of errors.

You can customize IBM Support Assistant by installing the problem determination tools that you need to troubleshoot various problems. For example, when the JVM runs out of memory, application threads hang, the JVM crashes, or if performance declines, you can use analysis tools to diagnose these problems.

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Last updated: April 17, 2014 10:32 PM CDT
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