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Configure the IP PBX location.

Map Step 3 towards the goal: Receiving call notifications in Web applications

About this task

The following information must be configured on the server where the CEA system application is running.

Before you begin

Install and configure the IP PBX.

Procedure

  1. In the administrative console, click Servers > Server Types > WebSphere application servers > server_name > Communications Enabled Applications (CEA) .
  2. Use the CEA settings page to select the Use SIP CTI (ECMA TR/87) gateway for telephony access option and configure the following fields:
    Note: Set the following fields based on the server that is running the PBX application.
    • Host name or IP address
    • Port - For the TCP Protocol, select the port SIP_DEFAULTHOST for the server that is running the PBX application.
    • Protocol (TCP)
    • Superuser name
    Avoid trouble Avoid trouble: The Feature Pack for CEA provides the ability to specify a Superuser name on the CEA settings panel. The superuser corresponds to a user, who is configured on the PBX, and has the ability to control any phone that is configured on the PBX. Also, the superuser has the ability to control multiple phones concurrently. This functionality, however, is not supported on every PBX. The Cisco PBX requires that you set a user name for each phone that you want to control. The Superuser name field on the CEA settings panel can only pass a single user name; therefore, it can only control a single device. To control multiple phones concurrently using the Cisco PBX, you must derive the user name from the user credentials for this PBX. To accomplish this task, ensure that the Extract user name from request check box is selected on the CEA settings panel. gotcha

What to do next

Restart the application server.

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Last updated: Jun 11, 2013 12:22:08 PM CDT
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