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Verify that the telephony system is functioning correctly.

Map Step 9 towards the goal: Setting up and using a Feature Pack for CEA demonstration environment

Before you begin

Download, install, and configure the free X-Lite softphone.

Procedure

  1. Using the customer softphone, WebSphere® Application Server, Express Talk Basic, enter sip:CSR@hostname,where hostname is the host name or address of the application server that is running the sample IP PBX application, for example: sip:CSR@localhost.
  2. Click Dial.
  3. After the customer service representative softphone (X-Lite) rings, click Line 1 or the green Dial button (on the customer service representative softphone).
  4. After verifying that a connection is present, click the red Hang Up button on each phone.

What to do next

Simulate customer service interactions to verify the setup and explore the basic features of the CEA widgets.

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Last updated: Jun 11, 2013 12:22:08 PM CDT
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