WebSphere Application
Server - Techdocs
This page provides a convenient starting point for querying Techdocs,
solving problems, downloading fixes, planning, learning, and communicating.
Technical
Resource Guide
This document suggests particular TechDocs, Redbooks, documentation sites, and
other resources identified as especially relevant to users of WebSphere Application
Server for the z/OS® operating
system.
IBM Support
Assistant
Looking for ways to simplify software support, reduce support costs
and improve your ability to resolve software problems inhouse quickly? If
so, we invite you to explore IBM Support Assistant.
IBM Support Assistant allows you to search
multiple knowledge repositories and gives you access to the latest product
information. You can choose to be guided through your problem symptoms or
view a complete listing of advanced tooling for analyzing everything from
logs to memory dumps. Using the IBM Support Assistant Workbench installed
on a local workstation running the Windows® or Linux® Intel® operating system, you can connect
to the IBM Support
Assistant Agent installed on a remote system running on the AIX®, Linux, Windows,
or Solaris operating system. You can use IBM Support Assistant to run automated,
symptom-specific data collectors. This data can then be attached to an IBM Service
Request so that you can get help from IBM Support.
WebSphere Application
Server - Support
This page provides a convenient starting point for querying technical
documents, solving problems, downloading fixes, planning, learning, and communicating.
IBM Support
has documents and tools that can save you time gathering information needed
to resolve problems, as described in
ctrb_gethelp.html.
Before opening a problem report, see the Support page:
Support - Recent updates
This document lists valuable resources and newly created content.
Support - Resource reference list
This document is an introduction to available documentation and educational
resources.
Support - Quick links
This document provides a reference of direct links to available documentation
and educational resources.
Support - Recommended fixes
This document provides a comprehensive list of recommended, generally
available (GA) fixes for IBM WebSphere Application Server releases.
Support - MustGather documents
MustGather documents aid in problem determination and save time resolving
Problem Management Records (PMRs). Collecting MustGather data early, even
before opening the PMR, helps IBM Support quickly determine if:
- Symptoms match known problems (rediscovery).
- There is a non-defect problem that can be identified and resolved.
- There is a defect that identifies a workaround to reduce severity.
- Locating root cause can speed development of a code fix.