Problem: “Cannot find the file..." error message when trying to view online Help (Windows platform)

For Windows platforms, when using Netscape as your default browser, the following error message may result: “Cannot find the file '<filename>.html' (or one of its components). Make sure the path and filename are correct and that all required libraries are available."

The problem is due to an incorrect setting for HTML file association. The solution is the following:
  1. Click My Computer, click Tools, select Folder Options, and click File Types tab
  2. Select “Netscape Hypertext Document"
  3. Click Advanced button, select open, click Edit button
  4. Enter NSShell in the Application: field (not the Application Used to Perform Action: field), and click OK


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Last updated: September 10, 2012 09:00 AM EDT
File name: ttrb_cantfind.html