Administrative console does not start even though installation completes

This topic discusses problems that you can encounter when you attempt to access the console.

What kind of problem are you having?

If you can bring up the browser page, but the administrative console behavior is inconsistent, error prone, or unresponsive, try upgrading your browser. Older browsers might not support all the features of the administrative console.

IBM® Support has documents and tools that can save you time gathering information needed to resolve problems as described in Troubleshooting help from IBM. Before opening a problem report, see the Support page:

An Internal Server Error, Page cannot be found, 404, or similar error occurs trying to view the administrative console

Here are some steps to try if you are unable to view the administrative console:
  • Verify that the application server that supports the administrative console is up and running. For a base configuration, the administrative console is deployed by default on server1.

    Before viewing the administrative console, you must run the startServer Qshell script. For more information on starting the server, see Starting an application server.

  • If you are using the deployment manager for a multi-node configuration, run the startManager command. For more information, see Starting and stopping the deployment manager.
  • View the SystemOut.log file for the application server or the deployment manager to verify that the server that supports the administrative console started.
  • Check the Web address you use to view the console. By default, this address is http://server_name:9060/ibm/console, where server_name is the host name.
  • If you are browsing the administrative console from a remote machine, try to eliminate connection, address and firewall issues by pinging the server machine from a command prompt, using the server name in the Web address.
  • If you have never been able to access the administrative console see iSeries installation troubleshooting tips.

An Unable to process login. Check user ID and password and try again. error occurs when trying to access the administrative console page

This error indicates that security is enabled for WebSphere Application Server, and that the user ID or password supplied is either not valid or not authorized to access the console.

To access the console:
  • If you are the administrator, use the ID defined as the security administrative ID. This ID is stored in the WebSphere Application Server security.xml file.
  • If you are not the administrator, ask the administrator to enable your ID for the administrative console.

The directory paths in the administrative console contain strange characters

Directory paths that are used for class paths or resources specified in an assembly tool, in configuration files, or elsewhere that contain strange characters when they are viewed in the administrative console might result from the Java run time interpreting a backslash (\) as a control character.

To resolve this problem, modify Windows-style class paths by replacing occurrences of single back slashes to two. For example, change c:\MyFiles\MyJsp.jsp to c:\\MyFiles\\MyJsp.jsp.




Related tasks
Troubleshooting administration
iSeries installation troubleshooting tips
Starting and stopping the deployment manager
Reference topic Reference topic    

Terms and conditions for information centers | Feedback

Last updatedLast updated: Aug 30, 2013 10:47:11 PM CDT
http://www14.software.ibm.com/webapp/wsbroker/redirect?version=pix&product=was-nd-iseries&topic=rtrb_consoleprobs
File name: rtrb_consoleprobs.html