Getting fixes

A product fix might be available to resolve your problem. You can determine what fixes are available by launching a query from the Web search page:
  1. Expand Searching knowledge bases in the lefthand frame and select the Web search page for your product.
  2. From the Select document type drop-down list, select Downloads and fixes.
  3. Complete any other fields as desired, then click the Submit icon. This launches a search of the "live" support knowledge base on the IBM Web site.
  4. From the list of download documents returned by your search, click the name of a fix to read its description and to optionally download the fix.
Visit Recommended Updates to view a comprehensive list of recommended updates for WebSphere Application Server releases, along with a list of previously delievered updates.

Tip: Receive a custom e-mail each week with important news about the IBM® products you select. My Support e-mail can now include technotes, release notes, education, and more. If you already receive weekly e-mails, update your profile today with the new options!

About My Support:



Get to My Support from any Support page




If you are new to My Support, register





Note: Use your e-mail address as your "IBM ID".










Update your profile to select new products
To select products for your weekly e-mail:
  1. Open the Edit Profile tab and click on Add Products.
  2. Choose product category, such as Software.
  3. Choose product segment, such as Application Servers.
  4. Choose product sub-segment, such as Distributed Application & Web Servers .
  5. Click on products to be reported, such as IBM HTTP Server and WebSphere Application Server.
  6. Click Add .








Update your profile to include new content

To select content type for your weekly e-mail:
  1. Open the Subscribe to email tab.
  2. Update your e-mail address, as needed.
  3. Select types of documents to include in your e-mail:
    • We currently recommend the following:
      • Downloads and drivers
      • Flashes
      • Forums/discussion groups
      • Problem solving information
      • Product Information and publications
    • If you are already registered, Downloads and driver s and Flashes should already be selected.
  4. Click Update .
For each category, such as Personal Computing, Point of Sale, Software, and Server, you can select unique content types for your e-mail. For example, within Software , WebSphere Application Server frequently publishes valuable Technotes, Updates, Tools, Release notes and White papers.






Note: Currently Redbooks , PTF (Program Temporary Fix) cover letter, and Product support sites are not included in e-mails. Action will be taken to include these items in the future.



Register for other useful e-mails

Register to receive other useful e-mails each week:


See a sample e-mail

The following is an abridged example of a weekly e-mail:
  • This profile includes all document types, but only newly-published downloads were chosen for inclusion in the e-mail.

  • This customer receives notifications from the Application Server category on the following products:

    • WebSphere® Application Server - Distributed Application & Web Servers

    • WebSphere Application Server Enterprise - Distributed Application & Web Servers

Sample Notification:
Hello Lee,

The following technical information has been sent to you based on products you specified in your support profile.


Special Note:
Items marked with this symbol(**) are available to customers who have purchased an IBM support agreement.


IBM HTTP Server

Downloads and drivers

2004-09-24    V5.1.x cumulative fix for remote Web server plug-in
             
http://www.ibm.com/support/docview.wss?uid=swg24007227


   ****************

WebSphere Application Server

Downloads and drivers

2004-09-24    5.1.1.1: WebSphere Application Server Version 5.1.1 Cumulative Fix 1
             
http://www.ibm.com/support/docview.wss?uid=swg24007753

2004-09-24    V5.1.x cumulative fix for remote Web server plug-in
             
http://www.ibm.com/support/docview.wss?uid=swg24007227


   ****************


WebSphere Application Server for z/OS

Problem solving information

2004-09-24    Best Practice: Being too aggressive with your WLM policy can hurt WebSphere Application Server for z/OS  performance
             
http://www.ibm.com/support/docview.wss?uid=swg21179971



   ****************

WebSphere Edge Server

Problem solving information

2004-09-22    Possible security exposure with Caching Proxy regarding a DoS attack
             
http://www.ibm.com/support/docview.wss?uid=swg21173787


   ****************


IBM has sent this message to you at your request, based on settings you specified in your support profile. If you no longer wish to receive these messages, go to "My support" at
http://www.ibm.com/support/mysupport, select "Edit profile" in the left navigation bar, and change your "Mail preferences" at the bottom of the page.

For information about types of fixes, see the Software Support Handbook (techsupport.services.ibm.com/guides/handbook.html). For search help, visit the IBM Software Support Web site (www.ibm.com/software/support) and click Search tips.

(C) Copyright IBM Corporation 2002, 2004. All Rights Reserved.