This topic applies only on the z/OS operating system.

IBM service call preparation

When you report a problem to IBM service, you will need to provide as much information as possible to help service personnel quickly resolve the problem.

The information you might need to send depends, in part, on the type of problem you have encountered, and includes the following items:
Additionally, IBM service might request you to:



Subtopics
IPCS VERBEXIT subcommand to display diagnostic data
Trace controls for IBM service
Dump controls for IBM service
Related tasks
Diagnosing problems (using diagnosis tools)
Reference topic    

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Last updated: Aug 29, 2010 10:43:27 PM CDT
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