TPM End-User Web Help

Table of Help Topics

 


Logging In

If this is the first time you've tried to login to solve your problems, you can have the capabilities of one of the following types of users:

Note: Even if you have the capabilities of a new account, you can always log on as an anonymous user.

 

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Logging Out

To log out and end your session, simply choose Logout from the Menu Options pane.

 

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Becoming a New User

Entering information on this page will create a new account for you. This may allow you to have more capabilities than an anonymous user, but depends on the administrator maintaining this site. You don't have to provide information in all the fields, however information for the following fields is required:

Note: You may want to include your phone number if you want to allow a customer service representative contact you more quickly regarding an urgent problem.

After you've entered the information, choose Register. You should receive a confirmation page and an e-mail with a password unique to your account.

 

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Password Reminder

Do the following if you've forgotten your password:

  1. Type your e-mail address in the Email Address box.
  2. Choose Submit Email Address.
    Result: Your password will be sent to you by e-mail.

 

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Your Home Page

The home page is valuable mostly for registered users who have a current account. This is because a history of your submitted problems and their current status is displayed according to your userid and password. Since anonymous users do not have an established account they do not have a password.

Note: Functionality may vary depending on the administrator of this site.

Use one of the following procedures (depending on the type of user you are) to make use of your home page.

Using the Home Page for Registered Users

After you've logged in, your home page will appear with the following information:

 

Using the Home Page for Anonymous Users

After you've logged in, your home page will appear with the Menu Options pane where you will have different tools and maintenance features, such as the following:

 

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Submitting a Problem

Do the following to submit a problem:

  1. Classify your problem in the System box.
  2. Describe your problem in the Type the Description text box.
  3. Choose Submit Problem.
    Result: You should soon receive a confirmation of your request with an associated identification number.

Note: If you are an anonymous user you can only submit a problem if you enter your e-mail address. Your e-mail address is necessary to send you a confirmation that your request has been received and to provide you with a reference number for your request so you can check the status at a later time.

 

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Solving Your Problem

This page contains many diagnostics for you to gain more insight (or even a solution) to your problem. Review the descriptions for each diagnostic and choose which one(s) would be helpful for you.

 

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Searching for Problems

Many problems have already been solved and are ready for you to view. Use the following steps to view problems:

  1. If you already have a specific problem you're looking for (this would most likely be one of your own that you've submitted), type the ID in the Unique Problem ID box.
    Note: You should leave this field blank if you want to find the most amount of information regarding your problem.
  2. From the Additional Problem Information area, use the combo box to categorize the System related to the problem.
  3. From the Additional Problem Information area, use the combo box to search for a particular Status type related to your problem.
    Note: To view already solved problems, you should select the "Closed" status type.
  4. From the Problem Open Date Range area, use the combo boxes to select a Begin Date and End Date to narrow the results of your search to a specific period of time.
  5. Choose Search.
    Result: The View Problem page appears with the results of your search.
  6. From the Problem ID column, select any of the problem ID links to view more detail about a specific problem found in your search.

 

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Viewing Problems

You've reached this page so you can view more detail about a particular problem. Information on this page includes the following:

After viewing this information, you can select from the following options to change or view more detail about the specific problem.

 

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Configuring Your User Information

Use this page to update changes in your account information. Besides changing any of the name information, you can also change the following:

After changing the e-mail, name, or phone number information, choose Save Changes.

After changing your password, choose Change Password.

 

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