Tivoli Problem Management KB File Detail


ascomm.kb

File Description

Procedures

None

Functions

None

Events

None


attach.kb

File Description

Procedures

None

Functions

None

Events

None

Dialog Forms Called

attach.dfc[attach_call]


basecfg.kb

File Description

Procedures

None

Functions

RequestCoreConfig

Events

None

Dialog Forms Called

corecfg.dfc[base_configuration]


callapi.kb

File Description

Contains procedures and functions related to calls.

File Structure Notes

Procedures

RemoveDispatch

RequestCallDispatch

RequestCallRegister

RequestInquireCallHistory

RequestInquireDispatchCalls

TransferCall

WorkOnCallDispatch

Functions

DoCallHistoryInquiry

DoCallInquiry

DoCRContactInquiry

DoCRInventoryInquiry

DoDispatchInquiry

DoTransfer

DoWorkWithProblem

GetDefaultTransferProbCode

InquireCallHistories

InquireDispatchCalls

QueryCallData

StartCall

Events

None

Dialog Forms Called

callhist.dfc[call_history_inquiry]

callhist.dfc[workwithcalls]

calls.dfc[call_registration]

calls.dfc[dispatchcall]

dispatch.dfc[dispatch_inquiry]

dispatch.dfc[newtransferform]

dispatch.dfc[workwithdispatch]


callhist.kb

File Description

Contains routines for handling call history functionality

File Structure Notes

Procedures

BuildFlatCallHistString

SetCallHistoryInquiryRange

Functions

None

Events

CallHistoryAEVEvent

CallHistoryInquiryEvent

CallHistoryMainEvent

Dialog Forms Called

callhist.dfc[callform]

callhist.dfc[viewcallform]

flatten.dfc[flatten_call_history]


calls.kb

File Description

Contains the routines used to map data from one source to another source.

File Structure Notes

This knowledgebase is a common file but is meant to be called from the TSD application server.

Procedures

ClearScreen

SelectProblems

Functions

None

Events

CallEvent

Dialog Forms Called

calls.dfc[call_registration]


cbr.kb

File Description

Procedures

None

Functions

None

Events

None


closeglb.kb

File Description

Contains functions for Tivoli Problem Management.

File Structure Notes

This KB contains functions used in conjunction with Tivoli Problem Management. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.

Procedures

ADLCacheInit

ADLTerminateInstance

Functions

AddSolution

AssociateProbWithCall

PerformADLUpdate

UseSolution

Events

None


closure.kb

File Description

Contains functions for the Tivoli Problem Management closure.

File Structure Notes

This KB contains functions used in conjunction with Tivoli Problem Management. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.

Procedures

InitializeClosureServer

Main

ProcessClosureCompleted

Functions

AddSolution

CallOnlyRegister

CollectProbTransferInfo

CreateCallTransferData

CreateProblemTransferData

EA_CreateProblemTicket

EndPerformFreezeProblem

EndPerformQuickSolution

EndPerformTransferCall

EndPerformTransferProblem

EndSaveProblemState

InitialPerformFreezeProblem

InitialPerformQuickSolution

InitialPerformTransferCall

InitialPerformTransferProblem

InitialSaveProblemState

PerformSolveWith

ProcessASingleClosure

ProcessAssignedRecord

ProcessClosureRecord

ProcessMissedClosureRecords

TSDSendClosureToServer

UseSolution

Events

ClosureViewerEvent

LoginEvent

ProblemTransferEvent

Dialog Forms Called

problems.dfc[transferform]


cpcfg.kb

File Description

Procedures

None

Functions

RequestCallConfig

Events

None

Dialog Forms Called

callcfg.dfc[call_problem_settings]


daid.kb

File Description

This is the main diagnostic file for TPM.

File Structure Notes

The driving function in this KB is AllAidsEvent. Because Home Pages and HyprTrees are shared between TPM and EWEB, those events are handled in other event handlers, and they are delegated to from this one.

Procedures

DAID_CountDiags

DAID_RequestStartDiagnostics

PopHotNews

Functions

DAID_RequestAid

GetEntrypoint

GetWindowContext

TypeInContext

Events

AllAidsEvent

LoadEntryPoints

Dialog Forms Called

daid.dfc[adl_workwithaids]

daid.dfc[adl_workwithaids_content]

daid.dfc[all_aids]

daid.dfc[cmn_workwithaids]

daid.dfc[cmn_workwithaids_content]

daid.dfc[erm_workwithaids]

daid.dfc[erm_workwithaids_content]

daid.dfc[htn_workwithaids]

daid.dfc[htn_workwithaids_content]

daid.dfc[hyper_selectnode]

daid.dfc[workwithaids]

hyprtree.dfc[cbr]

hyprtree.dfc[cbr_content]

hyprtree.dfc[hypernode]

hyprtree.dfc[hypernode_content]

solution.dfc[desc_entry]


daid2t.kb

File Description

This file encapsulates the 2-tier implementation of Diagnostic Aids.

File Structure Notes

Procedures

None

Functions

AssembleSelect

DateClause

DetermineSelectList

ExactScimClause

FuzzyLocationClause

FuzzyScimClause

GenerateADLSCIMClause

GenerateCommonSelect

GenerateErrorSelect

GenerateHNSelect

GenerateHyperSelect

GroupClause

RequestAid2T

Events

None


daid3t.kb

File Description

This file encapsulates the 3-tier implementation of Diagnostic Aids.

File Structure Notes

Procedures

None

Functions

RequestAid3T

Events

None


diagapi.kb

File Description

Contains functions for the Tivoli Problem Management diagnostics.

File Structure Notes

This KB contains functions used in conjunction with Tivoli Problem Management. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.

Procedures

GetMultipleRoots

HyperNodetoSolution

InitializeHyperSolutionFields

Functions

DeleteHypernode

GetGotoNodes

GetHyperNodeWithID

Events

None

Dialog Forms Called

diagedit.dfc[multirootprompt]


diagcfg.kb

File Description

Procedures

None

Functions

RequestDiagConfig

Events

None

Dialog Forms Called

diagcfg.dfc[diagnostics_settings_nb]


diagetr.kb

File Description

Contains functions for the Tivoli Problem Management diagnostics.

File Structure Notes

This KB contains functions used in conjunction with Tivoli Problem Management. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.

Procedures

None

Functions

WorkWithEditTree

Events

None

Dialog Forms Called

diagedit.dfc[main_window]

diagedit.dfc[respedit]


dispatch.kb

File Description

This KB contains routines which handle the functionality for dispatching a call.

File Structure Notes

Procedures

SetDispatchInquiryRange

Functions

None

Events

DispatchEvent

DispatchEVEvent

Dialog Forms Called

dispatch.dfc[dispatchform]

dispatch.dfc[newtransferform]


dvwizard.kb

File Description

Procedures

None

Functions

None

Events

None

Dialog Forms Called

ddview.dfc[prob_result_list]

ddview.dfc[prob_xfer_result_list]

vwizard.dfc[intro_page]

vwizard.dfc[viewer_details_page]

vwizard.dfc[viewer_type_page]

vwizard.dfc[wiz_prob_transfer]

vwizard.dfc[wiz_problems]

vwizard.dfc[wizard_form]


eacalout.kb

File Description

Procedures

None

Functions

None

Events

None


eci.kb

File Description

This KB contains the system action calls for ECI integration.

File Structure Notes

Procedures

Initialize

Functions

ConfigureECI

PlaceECICall

WorkWithCallErrors

WorkWithCommentErrors

WorkWithECICalls

WorkWithECICustomers

WorkWithECIMessages

WorkWithStatusErrors

Events

None

Dialog Forms Called

eci_call.dfc[call_place]

eci_call.dfc[work_with_call_errors]

eci_call.dfc[work_with_comment_errors]

eci_call.dfc[work_with_eci_messages]

eci_call.dfc[work_with_status_errors]

eci_cfg.dfc[settings]

eci_cust.dfc[work_with_eci_customers]


escalout.kb

File Description

Procedures

None

Functions

None

Events

None


esconst.kb

File Description

Contains constants for the Tivoli Service Desk server.

File Structure Notes

This KB contains constants used in conjunction with the Tivoli Service Desk server. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.

Procedures

None

Functions

SAI_WDRegister

Events

None


esm_crm.kb

File Description

Procedures

None

Functions

CheckContactDefault

CheckLocationDefault

Events

None


ewadmin.kb

File Description

Procedures

None

Functions

None

Events

None

Dialog Forms Called

ewadmin.dfc[eweb_admin]


ewclient.kb

File Description

Contains code for web clients.

File Structure Notes

Procedures

None

Functions

None

Events

MainMenuEvent

Dialog Forms Called

ewclient.dfc[eweb_main]

ewclient.dfc[login]

ewclient.dfc[login_entry]

ewclient.dfc[new_account]

ewclient.dfc[request_inquiry]

ewclient.dfc[splash]

ewclient.dfc[work_with_requests]


ewdaid.kb

File Description

Procedures

None

Functions

None

Events

None

Dialog Forms Called

ewdaid.dfc[adlworkwithaids]

ewdaid.dfc[workwithaids]


homepage.kb

File Description

This KB contains the functions for working with and editing Home Pages.

File Structure Notes

Procedures

None

Functions

None

Events

HomePageEvent

Dialog Forms Called

homepage.dfc[editform]

homepage.dfc[homepageform]

homepage.dfc[imagemanage]


hyperapi.kb

File Description

Procedures

None

Functions

None

Events

None


hyprtree.kb

File Description

Procedures

None

Functions

None

Events

None

Dialog Forms Called

hyprtree.dfc[hypertree_page]


merge.kb

File Description

Procedures

None

Functions

None

Events

None

Dialog Forms Called

merge.dfc[merge_test]


pa_evnt.kb

File Description

Contains all the event handlers for the Problem Management administration utilities. This includes the euipment definitions, Call/Problems configuration, diagnostic configuration, contact configuration, and core problem management configuration.

File Structure Notes

This KB is used by the Problem Management Administrator action group. It is parsed when the pa_prof.kb is parsed as a build.

Procedures

LoadAllActions

Functions

None

Events

CallProblemConfigurationEvent

ComponentsAEVEvent

ComponentsMainEvent

CoreConfigurationEvent

DiagnosticConfigurationEvent

ItemsAEVEvent

ItemsMainEvent

ModulesAEVEvent

ModulesMainEvent

SystemsAEVEvent

SystemsMainEvent

Dialog Forms Called

callcfg.dfc[callcodeform]

callcfg.dfc[causeform]

callcfg.dfc[problemactionform]

callcfg.dfc[problemcodeform]

callcfg.dfc[problemtypeform]

callcfg.dfc[severitylevelform]

corecfg.dfc[columnform]

corecfg.dfc[counterform]

equip.dfc[editcomponents]

equip.dfc[edititems]

equip.dfc[editmodules]

equip.dfc[editsystems]


pa_gbls.kb

File Description

Procedures

None

Functions

None

Events

None


pa_gcnst.kb

File Description

Procedures

None

Functions

None

Events

None


pa_prof.kb

File Description

..

File Structure Notes

Procedures

None

Functions

None

Events

None


pa_recrd.kb

File Description

Procedures

None

Functions

None

Events

None


pa_svcs.kb

File Description

Procedures

TextSetEnabled

Functions

None

Events

None

Dialog Forms Called

equip.dfc[workwithcomponents]

equip.dfc[workwithitems]

equip.dfc[workwithmodules]


pc_evnt.kb

File Description

This KB contains event handlers for ECI integration.

File Structure Notes

Procedures

None

Functions

None

Events

ConfigureECIEvent

CustomerAEVEvent

CustomerMainEvent

ECICallStatusEvent

ECICallStatusInquiryEvent

ECICommentsAEVEvent

ECIMessagesAEVEvent

ECIStatusAEVEvent

PlaceCallEvent

StatusHistoryEvent

WWCallErrorsMainEvent

WWCommentsErrorsMainEvent

WWECICallsMainEvent

WWECICommentsEvent

WWMessagesMainEvent

WWStatusErrorsMainEvent

Dialog Forms Called

eci_call.dfc[call_place]

eci_call.dfc[eci_call_status]

eci_call.dfc[eci_comments]

eci_call.dfc[eci_messages]

eci_call.dfc[eci_status]

eci_call.dfc[status_history]

eci_call.dfc[work_with_eci_comments]

eci_cust.dfc[eci_customer]


pc_mon.kb

File Description

This KB contains the ECI Integration monitor.

File Structure Notes

Procedures

ECIMonitor

Functions

None

Events

None


pc_recrd.kb

File Description

This KB contains type declarations for ECI integration.

File Structure Notes

This KB contains only record declarations and must not include any KB that does not strictly declare data types. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.

Procedures

None

Functions

None

Events

None


pc_svcs.kb

File Description

This KB contains miscellaneous subprograms for ECI integration.

File Structure Notes

Procedures

AddProblemHistoryAndDisplayMessage

AddProblemHistoryForECI

AddProblemHistoryForECI_Call

Functions

AddAllCallElements

AddECI_Call

AddECI_Comments

AddECI_Customer

AddECI_Message

AddECI_Status

ArchiveECI

BuildWhereString

CloseConnection

CloseQueue

ConfirmECI_Customer

ConfirmOrAddECI_Customer

ConstructECIMessage

CustomerInquiry

DeleteECI_Call

DeleteECI_Comments

DeleteECI_Status

ECI_CallStatusInquiry

ECI_Out_QueueSize

ECIDateToPrettyDate

ECILogon

ECITimeToPrettyTime

ECIToClosure

EnqueueCall

EnqueueECI_Comments

EnqueueECI_Status

EnqueueMessage

GetECIDate

GetECITime

GetStatus_Desc

Left0Pad

OpenConnection

OpenQueueForGet

OpenQueueForPut

ParseAndAddMessage

ParseECIMessage

PrettyDateToECIDate

QueueGet

QueuePut

Rejected

RemoveNonnumeric

ReplaceECI_Comments

ReplaceECI_Status

RightSpacePad

SelectCustomer

UpdateAllCallElements

UpdateECI_Call

UpdateECI_CommentsErrorCode

UpdateForResolution

ValidatePhoneNum

Events

None

Dialog Forms Called

eci_call.dfc[status_inquiry]

eci_cust.dfc[eci_customer_inquiry]

eci_cust.dfc[work_with_eci_customers]


pd_evnt.kb

File Description

Contains functions for Tivoli Problem Management.

File Structure Notes

This KB contains functions used in conjunction with Tivoli Problem Management. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.

Procedures

None

Functions

None

Events

AidAEVEvent

AidInquiryEvent

AidMainEvent

ChooseAidEvent

DictionaryAEVEvent

DictionaryMainEvent

EventMakeHyperButton

InquiryDictionaryEvent

PickNodeEvent

SolutionMainEvent

SolutionsInquiryEvent

Dialog Forms Called

dctnry.dfc[dictionaryform]

dctnry.dfc[learn]

search.dfc[fulcrum_inq]

solution.dfc[addremoveconcepts]

solution.dfc[solutionsform]

solution.dfc[viewsolutionsform]

solution.dfc[workwithsolutions]


pd_gcnst.kb

File Description

Procedures

None

Functions

None

Events

None


pd_prof.kb

File Description

Procedures

None

Functions

None

Events

None


pd_recrd.kb

File Description

Procedures

None

Functions

None

Events

None


pd_svcs.kb

File Description

Contains services functions for Tivoli Problem Management Diagnostics.

File Structure Notes

This KB contains functions used in conjunction with Tivoli Problem Management. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.

Procedures

AID_TextCreateSearchString

AidtoSolution

InvalidateKeyWordList

SOL_TextCreateSearchString

Functions

DeleteDiagnosticAid

DoCommonProblemInquiry

DoErrorMessageInquiry

DoHotNewsInquiry

DoSolutionsInquiry

InquireDictionary

InquireSolutions

Events

None

Dialog Forms Called

common.dfc[aidnotebook]

dctnry.dfc[dictionary_inquiry]

dctnry.dfc[workwithdictionary]

diagwin.dfc[picknode]

error.dfc[aidnotebook]

hotnews.dfc[aidnotebook]

solution.dfc[chooseaid]

solution.dfc[solutions_inquiry]

solution.dfc[workwithsolutions]


pe_evnt.kb

File Description

..

File Structure Notes

Procedures

None

Functions

None

Events

NotifyOptionsEvent

NotifyTypeAEEvent

NotifyUserGroupAEEvent

Dialog Forms Called

notify.dfc[notification_options]

notify.dfc[notifytypeform]

notify.dfc[notifyusergroupform]


pe_gcnst.kb

File Description

Procedures

None

Functions

None

Events

None


pe_recrd.kb

File Description

Procedures

None

Functions

None

Events

None


pe_svcs.kb

File Description

Procedures

None

Functions

None

Events

None


picktran.kb

File Description

This file handles TPM transfer of problems.

File Structure Notes

Procedures

None

Functions

None

Events

PickTransferTargetSubEvent

Dialog Forms Called

notify.dfc[notification_params]


pntrpts.kb

File Description

Procedures

PaintReports

Functions

None

Events

None


probapi.kb

File Description

Contains procedures and functions related to problems.

File Structure Notes

Procedures

CreateProblemWindow

DestroyProblemWindow

GiveProblemWindowFocus

RequestProblemInquiry

SaveState

Functions

DoProblemInquiry

DoTransferInquiry

GetNextProblemId

InquireProblems

ProblemWindowWithFocus

Events

ProblemEvent

ProblemInquiryEvent


probhist.kb

File Description

Procedures

WorkWithProblemHistories

Functions

None

Events

ProblemHistoryMainEvent

Dialog Forms Called

resume.dfc[workwithprobhist]


pr_prof.kb

File Description

Procedures

None

Functions

None

Events

None


pvew_rec.kb

File Description

Procedures

None

Functions

None

Events

None


p_adl.kb

File Description

Procedures

AdaptAPIInit

ADLCacheInit

ADLTerminateInstance

DoADLMatch

DoADLMatchSecure

InitializeArrays

Functions

PerformADLUpdate

Events

None


p_gconst.kb

File Description

Procedures

None

Functions

None

Events

None

Dialog Forms Called

common.dfc[diagtest]


p_print.kb

File Description

This KB provides the reporting functionality from TPM.

File Structure Notes

Procedures

PrintProblems

Functions

None

Events

PrintProblemEvent

Dialog Forms Called

p_print.dfc[print]


p_record.kb

File Description

Contains all Records for the TPM product.

File Structure Notes

This KB contains only record declarations and must not include any KB that does not strictly declare data types. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.

Procedures

None

Functions

None

Events

None


p_string.kb

File Description

Contains the routines used to map data from one source to another source.

File Structure Notes

This knowledgebase is a common file but is meant to be called from the TSD application server.

Procedures

None

Functions

LangReplaceTerms

Events

None


p_svcs.kb

File Description

This KB contains commonly used routines for Tivoli Problem Management. These are routines that are used by more than one continent of functionality. An example includes determining if the user should have rights to a button on a dialog box.

File Structure Notes

Procedures

ConvertToLocalDateTime

CreateInfoWork

EquipAPIInit

InitializeTPM

Functions

AddProblemHistoryRecord

AllowAnonymousCallers

AllowMultipleCallReg

AssociateProbWithCall

CheckCurrentSite

ConfirmEnd

CreateBroadcastProbChangeWork

DefaultCallCode

DefaultSeverity

DoMultipleSessions

GetAidDialogFileName

GetDefaultCloseProbCode

GetDefaultGroupID

GetDefaultOpenProbCode

GetHostNames

GetNextProbHistTime

GetProblemRTSites

GetQueuedRemoteWork

IsRemoteTransferViable

IsSiteQualifiedIDRemote

IsSolutionActivated

IsTransferLocalForNONSiteIDProb

PrependSiteID

ProblemTrans

QueryCallCodes

QueryCauses

RemoveRemoteWorkTask

RequestProblemUpdate

RequestPullRemoteProblemBack

TextIsEnabled

TextIsInstalled

UpdateUserOnTransfer

UseDescriptionAsStatus

WasCallCreatedByEA

WasProbCreatedByEAOrANewProb

Events

None


resume.kb

File Description

..

File Structure Notes

Procedures

LookUpClientWindowHandle

Functions

None

Events

ResumeEvent

RTStatusMainEventHandler

Dialog Forms Called

resume.dfc[resume_notebook]

rtstatus.dfc[rt_trans_info]


rsadlc.kb

File Description

Procedures

None

Functions

None

Events

None


rta.kb

File Description

Contains procedures for the Tivoli Problem Management Distributed Data Manager. Specifically, this KB contains functions to process messages from the Tivoli Service Desk server.

File Structure Notes

This KB contains procedures used in conjunction with Distributed Data Management. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.

Procedures

completionFailure

InitializeTransferAgent

ProcessAssignedRecord

ProcessIncomingWork

ProcessMissedLWRecords

ProcessMissedRTRecords

ProcessRejectedMessage

ProcessRemoteWorkRecord

SendCompletion

TAMain

Functions

GetSiteConnection

GetSiteIndex

PostDDMDataToSite

PostRemoteWorkRequest

ProcessATask

ProcessRemoteCompletion

ValidateSite

Events

TransferAgentEvent

Dialog Forms Called

ta.dfc[transfer_agent_win]


rtapi.kb

File Description

This KB contains the system action calls for ECI integration.

File Structure Notes

Procedures

RequestInquireSites

RequestRemTransConfig

RTAPIInit

Functions

CreateRTConfigDialog

DoSiteInquiry

ExpandProblemIDToken

InquireSites

IsProblemLocal

RetrieveLocalSiteID

Events

None

Dialog Forms Called

rtcfg.dfc[remtrans_options]

rtsites.dfc[rt_site_inquiry]

rtsites.dfc[rt_sites_nb]


rtbulk.kb

File Description

Contains procedures for the Tivoli Problem Management Distributed Data Manager. Specifically, this KB contains functions to process bulk transfers to remote sites.

File Structure Notes

This KB contains procedures used in conjunction with Distributed Data Management. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.

Procedures

BrowseGroups

BrowseUsers

MoveAllLeft

MoveAllRight

MoveAllSitesLeft

MoveLeft

MoveRight

MoveSiteLeft

Functions

BulkRemoteProblemTransfer

BulkRemoteSolutionTransfer

GetLastSiteUpdate

SelectProblems

Events

BulkStatusEvent

BulkTransferEvent

BulkTransferSolutionEvent

Dialog Forms Called

rtbulk.dfc[bulk_sol_transfer]

rtbulk.dfc[bulk_status]

rtbulk.dfc[bulk_transfer]


rtcfg.kb

File Description

Procedures

None

Functions

None

Events

RemTransMainEventHandler


rtcustom.kb

File Description

Contains procedures for the Tivoli Problem Management Distributed Data Manager. Specifically, this KB contains functions to allow customizations for specific remote transfers.

File Structure Notes

This KB contains procedures used in conjunction with Distributed Data Management. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.

Procedures

TransactionCompleted

TransactionReceived

Functions

None

Events

None


rtpanel.kb

File Description

Procedures

AcceptNewSiteInfo

RTPanel

Functions

GetControlTables

RequestControlTables

Events

RemoteWorkDataEvent

RTPanelEvent

WaitingEvent

Dialog Forms Called

rtpanel.dfc[ddm_control_panel]

rtpanel.dfc[remote_work_data]

rtpanel.dfc[wait_dlg]


rtsites.kb

File Description

Procedures

SearchSites

Functions

SelectLocalSite

SiteDisplayAEV

SiteDisplayInquiry

SynchUsersAndGroups

UpdateLocalSite

Events

SiteMainEventHandler

Dialog Forms Called

rtsites.dfc[rt_site_edit]

rtsites.dfc[rt_site_inquiry]


rtsrvin.kb

File Description

Contains procedures for the Tivoli Problem Management Distributed Data Manager. Specifically, this KB contains functions to process incoming messages from remote sites.

File Structure Notes

This KB contains procedures used in conjunction with Distributed Data Management. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.

Procedures

ChangeUserOrGroup

InitializeAutoNotificationInfo

ProcessCallAttachment

ProcessCallTransfer

ProcessChangeLocation

ProcessChangeOrganization

ProcessChangeSOLUTION

ProcessChangeUserOrGroup

ProcessControlTables

ProcessControlTablesRequest

ProcessDeleteLOCATION

ProcessDeleteOrganization

ProcessDeleteSOLUTION

ProcessDeleteUserOrGroup

ProcessFailedControlTables

ProcessFailedUpdate

ProcessProblemChange

ProcessProblemStatus

ProcessProblemTransfer

ProcessProblemUpdateRequest

ProcessSynchUsersGroups

ProcessTransferBackReq

Functions

AddComponent

AddItem

AddModule

AddSystem

AutoAddSCIM

IsComponentLocal

IsItemLocal

IsModuleLocal

IsSCIMLocal

IsSystemLocal

ProcessPeople

SetProblemCode

UnpackageCall

UnpackageProblem

Events

None


rtsrvout.kb

File Description

Contains procedures for the Tivoli Problem Management Distributed Data Manager. Specifically, this KB contains functions to process outgoing messages to remote sites.

File Structure Notes

This KB contains procedures used in conjunction with Distributed Data Management. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.

Procedures

AttachRemoteCall

BroadProbChange

DeleteRemoteLOCATION

DeleteRemoteOrganization

DeleteRemoteSOLUTION

DeleteRemoteUserOrGroup

ReplicateLocation

ReplicateOrganization

ReplicateRemoteUserOrGroup

ReplicateSOLUTION

ReqProblemUpdate

RequestControlTables

RequestTransferBack

SendControlTables

SendInfoData

SendProblemUpdate

SynchUsersAndGroups

TransferCall

TransferProblem

Functions

CreateRemoteCallTransferWork

CreateRemoteProbTransferWork

PackageCall

PackageProblem

ScrubWorkForProblem

Events

None


rttypmap.kb

File Description

Procedures

None

Functions

None

Events

None


runrpts.kb

File Description

Procedures

RunReportsHelper

Functions

None

Events

None


scimcach.kb

File Description

This file contains all logic for retrieving SCIM from the database or application server and caches the lists whenever possible.

File Structure Notes

Procedures

ASGiveComponent

ASGiveItem

ASGiveModule

ASGiveSCIM

ASGiveSystem

ASLoadComponent

ASLoadItem

ASLoadModule

ASLoadProblemCodes

ASLoadSystem

AssociateProblemType

DeleteComponent

DeleteItem

DeleteModule

DeleteProblemCode

DeleteProblemType

DeleteSeverityLevel

DeleteSystem

ForceTo3t

GetSCIMLevel

InsertComponent

InsertItem

InsertModule

InsertProblemCode

InsertProblemType

InsertSeverityLevel

InsertSystem

LoadComponent

LoadItem

LoadModule

LoadProblemCodes

LoadProblemType

LoadSeverityLevels

LoadSystem

UnCacheSCIM

Functions

ASGetSCIM

AssociatedProblemType

FindComponent

FindItem

FindModule

FindProblemType

FindSystem

GetMetaPos

GetRecordPos

QueryAndFilterSystems

QueryComponents

QueryItems

QueryModules

QueryProblemCodes

QueryProblemTypes

QuerySeverityLevels

QuerySystems

QuerySystemsByOrgs

Events

SCIM_Cache_Event


servpack.kb

File Description

Procedures

None

Functions

None

Events

None


solpurge.kb

File Description

This KB contains the code for the Solutions Purge utility.

File Structure Notes

Procedures

Main

PurgeSolutions

ReadConfig

WriteConfig

Functions

DoSolPurge

RunUnAttended

SolutionSelection

Events

CommandHelpEvent

ConfigEvent

MainEvent

Dialog Forms Called

solpurge.dfc[about]

solpurge.dfc[command_help]

solpurge.dfc[sol_purge_config]

solpurge.dfc[warning]


tivint.kb

File Description

Procedures

None

Functions

None

Events

None

Dialog Forms Called

tivint.dfc[frm_tiv_password]

tivint.dfc[frm_tiv_rc]

tivint.dfc[frm_tiv_rc_admin]

tivint.dfc[frm_tiv_swdist]


tpm.kb

File Description

..

File Structure Notes

Procedures

initialize

Functions

None

Events

None


tpmddv.kb

File Description

Contains all custom Wizard form handlers for the data viewer.

File Structure Notes

This knowledgebase contains functions that are called from within the Data Viewer Wizard event. They contain processing that manages the last window of the wizard for designated viewers.

Procedures

WizProblem

Functions

None

Events

None


tpmmcs.kb

File Description

Procedures

None

Functions

None

Events

None


tpm_bpr.kb

File Description

This KB provides the brief reporting function from TPM.

File Structure Notes

Procedures

BprReportMain

Initialization

PrintReportBody

PrintReportTitle

ProcessRecord

ResetValuesInArray

UpdateArrayValues

Functions

None

Events

None


tpm_dpr.kb

File Description

This KB provides the detailed reporting function from TPM.

File Structure Notes

Procedures

Initialization

PrintReportBody

PrintReportTitle

ProcessRecord

ProcessWorkHist

ReportMain

ResetValuesInArray

UpdateArrayValues

Functions

CountWorkHist

Events

None


trans.kb

File Description

Procedures

None

Functions

None

Events

None


watchdog.kb

File Description

Procedures

None

Functions

None

Events

None

Dialog Forms Called

watchdog.dfc[already_running]

watchdog.dfc[watchdog]


workhist.kb

File Description

Contains procedures and functions to work with work history.

File Structure Notes

Procedures

processRetString

WorkWithWorkHistories

Functions

AddWorkHistoryRecord

DeleteWorkHistoryRecord

SplitString

UpdateWorkHistoryRecord

Events

FlatEvent

WorkHistoryMainEvent

Dialog Forms Called

resume.dfc[workwithwork]

resume.dfc[workwithwork_form]


wwcp.kb

File Description

Procedures

None

Functions

None

Events

None


wwequip.kb

File Description

Procedures

None

Functions

WorkWithEquipment

Events

None

Dialog Forms Called

equip.dfc[workwithsystems]


wwerror.kb

File Description

Procedures

None

Functions

None

Events

None


wwesc.kb

File Description

Procedures

None

Functions

WorkWithEscalationProfile

Events

None

Dialog Forms Called

escprof.dfc[escalation]


wwhn.kb

File Description

Procedures

None

Functions

None

Events

None


wwhyper.kb

File Description

Procedures

None

Functions

None

Events

None


wwsol.kb

File Description

Contains functions for the Tivoli Problem Management solutions.

File Structure Notes

This KB contains functions used in conjunction with Tivoli Problem Management. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.

Procedures

None

Functions

WorkWithSolutions

Events

None


wwthes.kb

File Description

Procedures

None

Functions

None

Events

None