ESCALATIONSETTINGSMain configuration window to set up escalation rules and defaults.
ESCALATIONTARGETThis is a subform used by the escalation form.
RULEFORMThis form appears when a rule is created and a target ( user or group ) is selected to recieve the notification for the escalation.
WORKWITHRULESThis is the form where an escalation rule is created.
This form displays the Escalation Rules inquiry dialog box.
NOTIFICATION_PARAMSMain configuration dialog box for setting up notification types and assigning a notification to a user or group.
NOTIFICATION_SENDThis form allows a notification to be sent to a person or group when a problem is transferred.
NOTIFYTYPEFORMThis is the form used to send a notification to a person or group.
NOTIFYUSERGROUPFORMThis is the form used to define types of notifications available within TSD.
PEOPLE_INFOThis is the form used to select a person or group's notification options.
USER_GROUP_INFOThis is a generic subform that is used when a notification is sent to a person. This is used for the magwin logic.
WORKWITHNOTIFYGROUPSThis subform is used when a notification is sent to a group.
WORKWITHNOTIFYTYPESThis subfom is used by the notification options form when configuring groups.
WORKWITHNOTIFYUSERSThis subfom is used by the notification options form when configuring notification types.
This subfom is used by the notification options form when configuring users.
BREACH_AEVThis form displays the Active SLA Inquiry dialog box.
CALENDAR_AEVAdd, Edit, View dialog box used to work with relationships between the Service Level Agreement terms and the tables in the database that can be processed under those terms.
CONFIG_SLAAdd, Edit, View dialog box used to work with calendars as they relate to SLA terms.
ENTRY_CONDITIONMain configuration dialog box for Service Level Agreements. This dialog box enables or disables SLA logging, and enables users to work with the relationships for the SLA terms.
REFERENCE_DETAILThis is a subform used by the SLA Term form. This allows the SLA Administrator to set up conditions which are required for an SLA term to be active.
SLA_ACTIONSThis is a generic subform used in the SLA_VIEW_NOTEBOOK form. This subform is loaded with the appropriate reference information when viewing an active SLA (for instance, the Problem dialog box is displayed for all terms that relate to Problems).
SLA_CALENDAR_VIEWAdd, Edit, View dialog box used to work with actions that are fired, based on the SLA Terms schedule of events.
SLA_DAYThis is the View dialog box for SLA calendars, and the Add dialog box used to create exception days.
SLA_MONITORAdd, Edit, View dialog box used to work with days as they relate to the SLA calendar.
SLA_SCHEDULEActive SLA View dialog box. This dialog box provides detail on records that are currently being processed according to the SLA rules.
SLA_TERMAdd, Edit, View dialog box for setting up events that can fire multiple actions based on the amount of time before the SLA record breaches.
SLA_VIEW_NOTEBOOKThis is the primary Add, Edit, View dialog box used to work with SLA terms.
TERM_CONDITIONSThis is a subform used by the SLA_MONITOR form. This form contains details about the SLA term under which the currently selected record exists.
TERM_DETAILSThis is the conditions tab of the SLA_TERM form. This tab enables an administrator to set up the SQL-based conditions which cause a record to enter or exit an SLA term.
TERM_NOTEBOOKThis is the term details tab of the SLA_TERM form. This tab enables the administrator to enter the calendar, amount of time before breach, the relationship for the term, and a schedule of events.
WW_CALENDARThis is the notebook subform used by the SLA_TERM form.
WW_DAYSThis is the dialog box used to select a calendar to work with or use.
WW_TERMSThis is the dialog box used to select a day to use, or for working with days.
WWBREACHThis form displays the working SLA terms.
WWSCHEDULEThis is a subform used by the CONFIGURE_SLA form. It enables the administrator to work with breach relationships.
This is a subform used by the SLA_TERM form.