Tivoli Service Desk 6.0 Developer's Toolkit Script Programming Guide

Preface

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Description

Developer's Toolkit is the developement environment for the TSD Script programming language. Using Developer's Toolkit and other applications in the Tivoli Service Desk suite, you can develop Developer's Toolkit applications.

Developer's Toolkit provides features that enable your enterprise to review TSD Script syntax and the programming techniques required to access key areas of functionality.

This book provides an introduction to Developer's Toolkit as well as procedures for use, technical information, instructions for planning and installation.

In some cases, instructions are given for performing tasks from the Developer's Toolkit graphical user interface (GUI) or from the command prompt.

Who Should Read This Book

The Developer's Toolkit Script Programming Guide is written for users who configure, customize, or create applications at your site, including:

What This Book Contains

The Developer's Toolkit Programming Guide contains the following chapters.

Other Books in This Library

In addition to this book, the Developer's Toolkit documentation set includes several other books that may help you.

Typeface Conventions

Several typeface conventions are used to call attention to different uses of text within the body of this book.

Bold -- is used for information that you must type exactly as shown in any instructive text.

Example: Type c:/dev.kb at the prompt.

Italics -- are used for new terms and values that you must provide.

Example: Type your ID in the ID box.

Monospace -- fonts are used for code examples.

Example: else if x > y

Special Elements

This book uses icons as visual cues to help you find information. This section illustrates the icons and how they are used.

Tip: Tips help you apply the information in the text to the Developer's Toolkit. They may include shortcuts or time-saving advice.

Note: Always read notes. Notes are important points that you should understand. They offer important information, and they explain special circumstances.

Caution: Always read cautions. Cautions alert you that data integrity could be at risk when performing a task or step.

New: New information describes features that are new to Developer's Toolkit. New information is identified by a margin note.

Product Name Acronyms

Tivoli products are referred to by the following names throughout the documentation set:

Product name Referred to as
Tivoli Service Desk TSD
Tivoli Service Desk Developer's Toolkit TSD Developer's Toolkit
Tivoli Problem Management Distributed Data Manager TPM Distributed Data Manager or TPM DDM
Tivoli Problem Management TPM
Tivoli Change Management TCM
Tivoli Asset Management TAM
Network System Management Gateway NSM Gateway
Tivoli Problem Management Network System Management Gateway TPM NSM Gateway
Tivoli Problem Management Network System Management Commands TPM NSM Commands

Platform-specific Information

This document contains only one set of instructions for each task that you can do. If there are special considerations for a particular operating system, they are noted in the text. The screen captures for this guide are from the Windows 95 operating system.

Contacting Customer Support

For support inside the United States for this or any other Tivoli product, contact Tivoli Customer Support in one of the following ways:

For support outside the United States, refer to your Customer Support Handbook for support numbers in your country. The Customer Support Handbook is available online at http://www.support.tivoli.com

When you contact Tivoli Customer Support, be prepared to provide identification information for your company so that support personnel can assist you more readily.


Tivoli Service Desk 6.0 Developer's Toolkit Script Programming Guide

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