Tivoli Service Desk 6.0 Developer's Toolkit Tools and Utilities Guide
Before you configure the GUI server, you need to have done the following:
Depending on how many TSD applications you configure for browser use, GUI servers can be very busy executing user requests. You may need to adjust the amount of GUI servers available or to increase their client capacity, or both. The following are tasks you may need to perform after the initial configuration:
After establishing your master and GUI servers, it is important that you monitor activity to estimate peaks or surges in connections. Even with load balancing enabled, GUI servers can experience high activity that slows transactions and refuses clients trying to connect.
Note: Studying user activity can help you adjust the amount of space on your servers or increase the number of GUI servers.
After accessing the GUI Server Administration utility, use the following procedure to view connection information.
- Connections types, by the administrator, clients, or other GUI servers
- Date and time of the connections
- Connection port accessed
- Identification of the network user making the connection
To create more GUI servers, you must install TSD Developer's Toolkit on the machine that is to be the new GUI server. (For more information, see The Developer's Toolkit Integrated Developement Environment.) After installing TSD Developer's Toolkit, access the GUI Server Administration utility and use the following procedure to create more GUI servers:
Application parameters are primarily used to implement connections to multiple application servers. For example, if you have customers that use different languages, you may want to create an application server for each language: one server to request data from a French database, another for a German database, and so on. In this situation, you should create parameters that direct users to connect to the application server and port number specific to their language.
Note: Although parameters are primarily used for multiple application servers, they can be used for any purpose.
After you access the GUI Server Administration utility, use the following procedure to update application parameters:
After you access the GUI Server Administration Utility, use the following procedure to delete application parameters:
Tivoli Service Desk 6.0 Developer's Toolkit Tools and Utilities Guide
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