Integration with Tivoli Change Management
Integration with Tivoli Problem Management
Tivoli Asset Management provides the ability to associate a person with one or more Tivoli Problem Management contacts. This allows Tivoli Problem Management and Tivoli Asset Management to function as integrated applications in a situation where an operations support person, such as a network specialist, can serve as the contact for a whole group of people.
Some KB files from Common are used in Tivoli Change Management. Therefore, customizations or configuration changes that you make to Common can affect Tivoli Change Management.
Feature | File | Event | Use in Tivoli Change Management |
Location Manager dialog box | i_browsr.kb i_br_hid.kb i_browsr.df i_locate.kb i_locate.df |
BrowserMainEvent I_LocationEvent |
General table of the Change dialog box Find Change dialog box |
Tivoli Problem Management contacts are uniquely identified by a contact ID for a location. Because assets are physically located in one spot and can be used by one or more people, the concept of a contact cannot be used in Tivoli Asset Management.
Locations in Tivoli Asset Management can be made â˜visibleâ™ to the Tivoli Problem Management user during call registration by selecting the Visible check box when adding a location using the Location Manager dialog box. The hierarchical location information maintained by Tivoli Asset Management has no effect on the use of location information by Tivoli Problem Management.
Feature | File | Event | Use in Tivoli Change Management |
Organization Manager dialog box | i_browsr.kb i_br_hid.kb i_browsr.df i_org.kb i_orgmem.df |
BrowserMainEvent OrgMemberEvent |
General, Cost, and Approvals tabs of the Change dialog box Find Change dialog box General and Approvals tabs of the Model dialog box Find Model dialog box |
Some of the processing within Tivoli Change Management shares functionality with Tivoli Asset Management. Tivoli Asset Management also uses .kb files from Tivoli Change Management. Therefore, customizations or configuration changes that you make to Tivoli Asset Management may affect Tivoli Change Management.
The following sections describe the areas of Tivoli Asset Management that are used by Tivoli Change Management. Before customizing Tivoli Asset Management, you should review this information to determine how your customizations could affect Tivoli Change Management. Each section contains a table that lists the integration points between the applications.
Feature | File | Event | Use in Tivoli Change Management |
Add/Edit/View Asset dialog box | i_asset.kb i_asset2.df |
AEVAssetEvent | Asset tab of the Change dialog box |
Find Asset dialog box | i_asset.kb i_asset2.df |
AssetQBEEvent | Asset tab of the Change dialog box |
Asset Selection Criteria dialog box | i_report.kb i_report.df i_asset.kb i_asset2.df |
ReportAEV WWAssetsEvent |
Asset tab of the Change dialog box |
Change requesters can associate an asset with a change by specifying an asset effect. Inventory effects enable users to add, update, or delete assets and update the database automatically upon completion of a change. Tivoli Asset Management users can view associated problems from the Problems tab in the Add/Edit/View Asset dialog box.
Feature | File | Event | Use by Tivoli Asset Management |
Associated Changes | r_api.kb -or- rchg_ww.kb rchg_wf.kb rchg_bf.kb |
All (Tivoli Change Management functionality called by Tivoli Asset Management must be called through a wrapper routine found in r_api.kb.) |
View button from the Changes tab in the Add/Edit/View Asset
dialog box View button from the changes list invoked from the Asset dialog box |
Integration with Tivoli Asset Management occurs during the call registration process
when the user chooses the Inventory browse button. This launches a query in Tivoli Asset
Management to search for all assets associated with the Tivoli Problem Management contact
selected in the Call Registration dialog box.
In order to list all assets the contact is responsible for, the Tivoli Problem Management
contact must be associated with the people who use the assets. Tivoli Problem Management
contacts can be associated with Tivoli Asset Management people automatically through the
Batch Update utility, or manually from Tivoli Asset Managementâ™s Person dialog box.
If assets associated with the Tivoli Problem Management contact are found, the help desk analyst sees a list of assets from Tivoli Asset Management. The analyst can select an asset to associate with the problem call, or view additional details about the asset. If an analyst selects an asset, Tivoli Asset Management populates the Call Registration dialog boxâ™s Component Information.
Component information is filled in only when the selected assetâ™s category is mapped to the Tivoli Problem Management SCIM. If no assets are associated with the Tivoli Problem Management contact, no assets are found and the Asset Inquiry (Find) dialog box appears. The help desk analyst can specify search criteria to find the desired asset.
The structure of the asset Category Manager can differ from the Tivoli Problem Management SCIM. However, you can manually map asset categories to the SCIM. Any asset associated with a mapped category automatically maps to the corresponding Tivoli Problem Management SCIM selected during the call registration process.
Help desk analysts can associate an asset with a problem during the call registration process. Tivoli Asset Management users can view associated problems from the Problems tab in the Add/Edit/View Asset dialog box.