Tivoli Service Desk Monitors DF File Detail


escprof.df

ESCALATION

Main configuration window to set up escalation rules and defaults.

ESCALATIONSETTINGS

This is a subform used by the escalation form.

ESCALATIONTARGET

This form appears when a rule is created and a target ( user or group ) is selected to recieve the notification for the escalation.

RULEFORM

This is the form where an escalation rule is created.

WORKWITHRULES

This form displays the Escalation Rules inquiry dialog box.


notify.df

NOTIFICATION_OPTIONS

Main configuration dialog box for setting up notification types and assigning a notification to a user or group.

NOTIFICATION_PARAMS

This form allows a notification to be sent to a person or group when a problem is transferred.

NOTIFICATION_SEND

This is the form used to send a notification to a person or group.

NOTIFYTYPEFORM

This is the form used to define types of notifications available within TSD.

NOTIFYUSERGROUPFORM

This is the form used to select a person or group's notification options.

PEOPLE_INFO

This is a generic subform that is used when a notification is sent to a person. This is used for the magwin logic.

USER_GROUP_INFO

This subform is used when a notification is sent to a group.

WORKWITHNOTIFYGROUPS

This subfom is used by the notification options form when configuring groups.

WORKWITHNOTIFYTYPES

This subfom is used by the notification options form when configuring notification types.

WORKWITHNOTIFYUSERS

This subfom is used by the notification options form when configuring users.


sla.df

ACTIVE_SLA_INQUIRY

This form displays the Active SLA Inquiry dialog box.

BREACH_AEV

Add, Edit, View dialog box used to work with relationships between the Service Level Agreement terms and the tables in the database that can be processed under those terms.

CALENDAR_AEV

Add, Edit, View dialog box used to work with calendars as they relate to SLA terms.

CONFIG_SLA

Main configuration dialog box for Service Level Agreements. This dialog box enables or disables SLA logging, and enables users to work with the relationships for the SLA terms.

ENTRY_CONDITION

This is a subform used by the SLA Term form. This allows the SLA Administrator to set up conditions which are required for an SLA term to be active.

REFERENCE_DETAIL

This is a generic subform used in the SLA_VIEW_NOTEBOOK form. This subform is loaded with the appropriate reference information when viewing an active SLA (for instance, the Problem dialog box is displayed for all terms that relate to Problems).

SLA_ACTIONS

Add, Edit, View dialog box used to work with actions that are fired, based on the SLA Terms schedule of events.

SLA_CALENDAR_VIEW

This is the View dialog box for SLA calendars, and the Add dialog box used to create exception days.

SLA_DAY

Add, Edit, View dialog box used to work with days as they relate to the SLA calendar.

SLA_MONITOR

Active SLA View dialog box. This dialog box provides detail on records that are currently being processed according to the SLA rules.

SLA_SCHEDULE

Add, Edit, View dialog box for setting up events that can fire multiple actions based on the amount of time before the SLA record breaches.

SLA_TERM

This is the primary Add, Edit, View dialog box used to work with SLA terms.

SLA_VIEW_NOTEBOOK

This is a subform used by the SLA_MONITOR form. This form contains details about the SLA term under which the currently selected record exists.

TERM_CONDITIONS

This is the conditions tab of the SLA_TERM form. This tab enables an administrator to set up the SQL-based conditions which cause a record to enter or exit an SLA term.

TERM_DETAILS

This is the term details tab of the SLA_TERM form. This tab enables the administrator to enter the calendar, amount of time before breach, the relationship for the term, and a schedule of events.

TERM_NOTEBOOK

This is the notebook subform used by the SLA_TERM form.

WW_CALENDAR

This is the dialog box used to select a calendar to work with or use.

WW_DAYS

This is the dialog box used to select a day to use, or for working with days.

WW_TERMS

This form displays the working SLA terms.

WWBREACH

This is a subform used by the CONFIGURE_SLA form. It enables the administrator to work with breach relationships.

WWSCHEDULE

This is a subform used by the SLA_TERM form.