File Description
Procedures
None
Functions
None
Events
None
File Description
Procedures
None
Functions
None
Events
None
Dialog Forms Called
attach.dfc[attach_call]
File Description
Procedures
None
Functions
Events
None
Dialog Forms Called
corecfg.dfc[base_configuration]
File Description
Contains procedures and functions related to calls.
File Structure Notes
Procedures
Functions
Events
None
Dialog Forms Called
callhist.dfc[call_history_inquiry]
callhist.dfc[workwithcalls]
calls.dfc[call_registration]
calls.dfc[dispatchcall]
dispatch.dfc[dispatch_inquiry]
dispatch.dfc[newtransferform]
dispatch.dfc[workwithdispatch]
File Description
Contains routines for handling call history functionality
File Structure Notes
Procedures
Functions
None
Events
Dialog Forms Called
callhist.dfc[callform]
callhist.dfc[viewcallform]
flatten.dfc[flatten_call_history]
File Description
Contains the routines used to map data from one source to another source.
File Structure Notes
This knowledgebase is a common file but is meant to be called from the TSD application server.
Procedures
Functions
None
Events
Dialog Forms Called
calls.dfc[call_registration]
File Description
Procedures
None
Functions
None
Events
None
File Description
Contains functions for Tivoli Problem Management.
File Structure Notes
This KB contains functions used in conjunction with Tivoli Problem Management. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.
Procedures
ADLTerminateInstance
Functions
PerformADLUpdate
Events
None
File Description
Contains functions for the Tivoli Problem Management closure.
File Structure Notes
This KB contains functions used in conjunction with Tivoli Problem Management. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.
Procedures
Functions
CreateCallTransferData
CreateProblemTransferData
EndPerformQuickSolution
EndPerformTransferProblem
InitialPerformQuickSolution
InitialPerformTransferProblem
Events
ProblemTransferEvent
Dialog Forms Called
problems.dfc[transferform]
File Description
Procedures
None
Functions
Events
None
Dialog Forms Called
callcfg.dfc[call_problem_settings]
File Description
This is the main diagnostic file for TPM.
File Structure Notes
The driving function in this KB is AllAidsEvent. Because Home Pages and HyprTrees are shared between TPM and EWEB, those events are handled in other event handlers, and they are delegated to from this one.
Procedures
Functions
Events
Dialog Forms Called
daid.dfc[adl_workwithaids]
daid.dfc[adl_workwithaids_content]
daid.dfc[all_aids]
daid.dfc[cmn_workwithaids]
daid.dfc[cmn_workwithaids_content]
daid.dfc[erm_workwithaids]
daid.dfc[erm_workwithaids_content]
daid.dfc[htn_workwithaids]
daid.dfc[htn_workwithaids_content]
daid.dfc[hyper_selectnode]
daid.dfc[workwithaids]
hyprtree.dfc[cbr]
hyprtree.dfc[cbr_content]
hyprtree.dfc[hypernode]
hyprtree.dfc[hypernode_content]
solution.dfc[desc_entry]
File Description
This file encapsulates the 2-tier implementation of Diagnostic Aids.
File Structure Notes
Procedures
None
Functions
Events
None
File Description
This file encapsulates the 3-tier implementation of Diagnostic Aids.
File Structure Notes
Procedures
None
Functions
Events
None
File Description
Contains functions for the Tivoli Problem Management diagnostics.
File Structure Notes
This KB contains functions used in conjunction with Tivoli Problem Management. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.
Procedures
Functions
Events
None
Dialog Forms Called
diagedit.dfc[multirootprompt]
File Description
Procedures
None
Functions
Events
None
Dialog Forms Called
diagcfg.dfc[diagnostics_settings_nb]
File Description
Contains functions for the Tivoli Problem Management diagnostics.
File Structure Notes
This KB contains functions used in conjunction with Tivoli Problem Management. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.
Procedures
None
Functions
WorkWithEditTree
Events
None
Dialog Forms Called
diagedit.dfc[main_window]
diagedit.dfc[respedit]
File Description
This KB contains routines which handle the functionality for dispatching a call.
File Structure Notes
Procedures
Functions
None
Events
Dialog Forms Called
dispatch.dfc[dispatchform]
dispatch.dfc[newtransferform]
File Description
Procedures
None
Functions
None
Events
None
Dialog Forms Called
ddview.dfc[prob_result_list]
ddview.dfc[prob_xfer_result_list]
vwizard.dfc[intro_page]
vwizard.dfc[viewer_details_page]
vwizard.dfc[viewer_type_page]
vwizard.dfc[wiz_prob_transfer]
vwizard.dfc[wiz_problems]
vwizard.dfc[wizard_form]
File Description
Procedures
None
Functions
None
Events
None
File Description
This KB contains the system action calls for ECI integration.
File Structure Notes
Procedures
Functions
Events
None
Dialog Forms Called
eci_call.dfc[call_place]
eci_call.dfc[work_with_call_errors]
eci_call.dfc[work_with_comment_errors]
eci_call.dfc[work_with_eci_messages]
eci_call.dfc[work_with_status_errors]
eci_cfg.dfc[settings]
eci_cust.dfc[work_with_eci_customers]
File Description
Procedures
None
Functions
None
Events
None
File Description
Contains constants for the Tivoli Service Desk server.
File Structure Notes
This KB contains constants used in conjunction with the Tivoli Service Desk server. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.
Procedures
None
Functions
SAI_WDRegister
Events
None
File Description
Procedures
None
Functions
Events
None
File Description
Procedures
None
Functions
None
Events
None
Dialog Forms Called
ewadmin.dfc[eweb_admin]
File Description
Contains code for web clients.
File Structure Notes
Procedures
None
Functions
None
Events
MainMenuEvent
Dialog Forms Called
ewclient.dfc[eweb_main]
ewclient.dfc[login]
ewclient.dfc[login_entry]
ewclient.dfc[new_account]
ewclient.dfc[request_inquiry]
ewclient.dfc[splash]
ewclient.dfc[work_with_requests]
File Description
Procedures
None
Functions
None
Events
None
Dialog Forms Called
ewdaid.dfc[adlworkwithaids]
ewdaid.dfc[workwithaids]
File Description
This KB contains the functions for working with and editing Home Pages.
File Structure Notes
Procedures
None
Functions
None
Events
HomePageEvent
Dialog Forms Called
homepage.dfc[editform]
homepage.dfc[homepageform]
homepage.dfc[imagemanage]
File Description
Procedures
None
Functions
None
Events
None
File Description
Procedures
None
Functions
None
Events
None
Dialog Forms Called
hyprtree.dfc[hypertree_page]
File Description
Procedures
None
Functions
None
Events
None
Dialog Forms Called
merge.dfc[merge_test]
File Description
Contains all the event handlers for the Problem Management administration utilities. This includes the euipment definitions, Call/Problems configuration, diagnostic configuration, contact configuration, and core problem management configuration.
File Structure Notes
This KB is used by the Problem Management Administrator action group. It is parsed when the pa_prof.kb is parsed as a build.
Procedures
Functions
None
Events
Dialog Forms Called
callcfg.dfc[callcodeform]
callcfg.dfc[causeform]
callcfg.dfc[problemactionform]
callcfg.dfc[problemcodeform]
callcfg.dfc[problemtypeform]
callcfg.dfc[severitylevelform]
corecfg.dfc[columnform]
corecfg.dfc[counterform]
equip.dfc[editcomponents]
equip.dfc[edititems]
equip.dfc[editmodules]
equip.dfc[editsystems]
File Description
Procedures
None
Functions
None
Events
None
File Description
Procedures
None
Functions
None
Events
None
File Description
..
File Structure Notes
Procedures
None
Functions
None
Events
None
File Description
Procedures
None
Functions
None
Events
None
File Description
Procedures
Functions
None
Events
None
Dialog Forms Called
equip.dfc[workwithcomponents]
equip.dfc[workwithitems]
equip.dfc[workwithmodules]
File Description
This KB contains event handlers for ECI integration.
File Structure Notes
Procedures
None
Functions
None
Events
Dialog Forms Called
eci_call.dfc[call_place]
eci_call.dfc[eci_call_status]
eci_call.dfc[eci_comments]
eci_call.dfc[eci_messages]
eci_call.dfc[eci_status]
eci_call.dfc[status_history]
eci_call.dfc[work_with_eci_comments]
eci_cust.dfc[eci_customer]
File Description
This KB contains the ECI Integration monitor.
File Structure Notes
Procedures
Functions
None
Events
None
File Description
This KB contains type declarations for ECI integration.
File Structure Notes
This KB contains only record declarations and must not include any KB that does not strictly declare data types. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.
Procedures
None
Functions
None
Events
None
File Description
This KB contains miscellaneous subprograms for ECI integration.
File Structure Notes
Procedures
Functions
ConstructECIMessage
Events
None
Dialog Forms Called
eci_call.dfc[status_inquiry]
eci_cust.dfc[eci_customer_inquiry]
eci_cust.dfc[work_with_eci_customers]
File Description
Contains functions for Tivoli Problem Management.
File Structure Notes
This KB contains functions used in conjunction with Tivoli Problem Management. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.
Procedures
None
Functions
None
Events
Dialog Forms Called
dctnry.dfc[dictionaryform]
dctnry.dfc[learn]
search.dfc[fulcrum_inq]
solution.dfc[addremoveconcepts]
solution.dfc[solutionsform]
solution.dfc[viewsolutionsform]
solution.dfc[workwithsolutions]
File Description
Procedures
None
Functions
None
Events
None
File Description
Procedures
None
Functions
None
Events
None
File Description
Procedures
None
Functions
None
Events
None
File Description
Contains services functions for Tivoli Problem Management Diagnostics.
File Structure Notes
This KB contains functions used in conjunction with Tivoli Problem Management. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.
Procedures
Functions
Events
None
Dialog Forms Called
common.dfc[aidnotebook]
dctnry.dfc[dictionary_inquiry]
dctnry.dfc[workwithdictionary]
diagwin.dfc[picknode]
error.dfc[aidnotebook]
hotnews.dfc[aidnotebook]
solution.dfc[chooseaid]
solution.dfc[solutions_inquiry]
solution.dfc[workwithsolutions]
File Description
..
File Structure Notes
Procedures
None
Functions
None
Events
NotifyOptionsEvent
Dialog Forms Called
notify.dfc[notification_options]
notify.dfc[notifytypeform]
notify.dfc[notifyusergroupform]
File Description
Procedures
None
Functions
None
Events
None
File Description
Procedures
None
Functions
None
Events
None
File Description
Procedures
None
Functions
None
Events
None
File Description
This file handles TPM transfer of problems.
File Structure Notes
Procedures
None
Functions
None
Events
Dialog Forms Called
notify.dfc[notification_params]
File Description
Procedures
Functions
None
Events
None
File Description
Contains procedures and functions related to problems.
File Structure Notes
Procedures
RequestProblemInquiry
SaveState
Functions
ProblemWindowWithFocus
Events
ProblemEvent
File Description
Procedures
Functions
None
Events
Dialog Forms Called
resume.dfc[workwithprobhist]
File Description
Procedures
None
Functions
None
Events
None
File Description
Procedures
None
Functions
None
Events
None
File Description
Procedures
DoADLMatch
InitializeArrays
Functions
Events
None
File Description
Procedures
None
Functions
None
Events
None
Dialog Forms Called
common.dfc[diagtest]
File Description
This KB provides the reporting functionality from TPM.
File Structure Notes
Procedures
Functions
None
Events
Dialog Forms Called
p_print.dfc[print]
File Description
Contains all Records for the TPM product.
File Structure Notes
This KB contains only record declarations and must not include any KB that does not strictly declare data types. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.
Procedures
None
Functions
None
Events
None
File Description
Contains the routines used to map data from one source to another source.
File Structure Notes
This knowledgebase is a common file but is meant to be called from the TSD application server.
Procedures
None
Functions
LangReplaceTerms
Events
None
File Description
This KB contains commonly used routines for Tivoli Problem Management. These are routines that are used by more than one continent of functionality. An example includes determining if the user should have rights to a button on a dialog box.
File Structure Notes
Procedures
ConvertToLocalDateTime
Functions
GetDefaultGroupID
Events
None
File Description
..
File Structure Notes
Procedures
Functions
None
Events
Dialog Forms Called
resume.dfc[resume_notebook]
rtstatus.dfc[rt_trans_info]
File Description
Procedures
None
Functions
None
Events
None
File Description
Contains procedures for the Tivoli Problem Management Distributed Data Manager. Specifically, this KB contains functions to process messages from the Tivoli Service Desk server.
File Structure Notes
This KB contains procedures used in conjunction with Distributed Data Management. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.
Procedures
TAMain
Functions
Events
Dialog Forms Called
ta.dfc[transfer_agent_win]
File Description
This KB contains the system action calls for ECI integration.
File Structure Notes
Procedures
Functions
Events
None
Dialog Forms Called
rtcfg.dfc[remtrans_options]
rtsites.dfc[rt_site_inquiry]
rtsites.dfc[rt_sites_nb]
File Description
Contains procedures for the Tivoli Problem Management Distributed Data Manager. Specifically, this KB contains functions to process bulk transfers to remote sites.
File Structure Notes
This KB contains procedures used in conjunction with Distributed Data Management. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.
Procedures
Functions
BulkRemoteSolutionTransfer
Events
Dialog Forms Called
rtbulk.dfc[bulk_sol_transfer]
rtbulk.dfc[bulk_status]
rtbulk.dfc[bulk_transfer]
File Description
Procedures
None
Functions
None
Events
RemTransMainEventHandler
File Description
Contains procedures for the Tivoli Problem Management Distributed Data Manager. Specifically, this KB contains functions to allow customizations for specific remote transfers.
File Structure Notes
This KB contains procedures used in conjunction with Distributed Data Management. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.
Procedures
Functions
None
Events
None
File Description
Procedures
Functions
Events
Dialog Forms Called
rtpanel.dfc[ddm_control_panel]
rtpanel.dfc[remote_work_data]
rtpanel.dfc[wait_dlg]
File Description
Procedures
Functions
Events
SiteMainEventHandler
Dialog Forms Called
rtsites.dfc[rt_site_edit]
rtsites.dfc[rt_site_inquiry]
File Description
Contains procedures for the Tivoli Problem Management Distributed Data Manager. Specifically, this KB contains functions to process incoming messages from remote sites.
File Structure Notes
This KB contains procedures used in conjunction with Distributed Data Management. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.
Procedures
ChangeUserOrGroup
Functions
ProcessPeople
Events
None
File Description
Contains procedures for the Tivoli Problem Management Distributed Data Manager. Specifically, this KB contains functions to process outgoing messages to remote sites.
File Structure Notes
This KB contains procedures used in conjunction with Distributed Data Management. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.
Procedures
BroadProbChange
Functions
PackageProblem
Events
None
File Description
Procedures
None
Functions
None
Events
None
File Description
Procedures
Functions
None
Events
None
File Description
This file contains all logic for retrieving SCIM from the database or application server and caches the lists whenever possible.
File Structure Notes
Procedures
Functions
Events
File Description
Procedures
None
Functions
None
Events
None
File Description
This KB contains the code for the Solutions Purge utility.
File Structure Notes
Procedures
Functions
DoSolPurge
Events
Dialog Forms Called
solpurge.dfc[about]
solpurge.dfc[command_help]
solpurge.dfc[sol_purge_config]
solpurge.dfc[warning]
File Description
Procedures
None
Functions
None
Events
None
Dialog Forms Called
tivint.dfc[frm_tiv_password]
tivint.dfc[frm_tiv_rc]
tivint.dfc[frm_tiv_rc_admin]
tivint.dfc[frm_tiv_swdist]
File Description
..
File Structure Notes
Procedures
Functions
None
Events
None
File Description
Contains all custom Wizard form handlers for the data viewer.
File Structure Notes
This knowledgebase contains functions that are called from within the Data Viewer Wizard event. They contain processing that manages the last window of the wizard for designated viewers.
Procedures
WizProblem
Functions
None
Events
None
File Description
Procedures
None
Functions
None
Events
None
File Description
This KB provides the brief reporting function from TPM.
File Structure Notes
Procedures
Functions
None
Events
None
File Description
This KB provides the detailed reporting function from TPM.
File Structure Notes
Procedures
Functions
Events
None
File Description
Procedures
None
Functions
None
Events
None
File Description
Procedures
None
Functions
None
Events
None
Dialog Forms Called
watchdog.dfc[already_running]
watchdog.dfc[watchdog]
File Description
Contains procedures and functions to work with work history.
File Structure Notes
Procedures
Functions
Events
Dialog Forms Called
resume.dfc[workwithwork]
resume.dfc[workwithwork_form]
File Description
Procedures
None
Functions
None
Events
None
File Description
Procedures
None
Functions
WorkWithEquipment
Events
None
Dialog Forms Called
equip.dfc[workwithsystems]
File Description
Procedures
None
Functions
None
Events
None
File Description
Procedures
None
Functions
Events
None
Dialog Forms Called
escprof.dfc[escalation]
File Description
Procedures
None
Functions
None
Events
None
File Description
Procedures
None
Functions
None
Events
None
File Description
Contains functions for the Tivoli Problem Management solutions.
File Structure Notes
This KB contains functions used in conjunction with Tivoli Problem Management. This KB is dependent on TPM data tables and assumes that TPM tables will always be built even if the TPM code is not installed.
Procedures
None
Functions
WorkWithSolutions
Events
None
File Description
Procedures
None
Functions
None
Events
None