File Name
Syntax
AttachRemoteCall ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )
Parameters
RemoteCompletionRecord: Information on whether the remote work was completed or not.
RemoteWorkRecord: Information on what remote work needs to be done.
RemoteTaskRecord: Information on each site that needs to be sent the remote work.
Returns
Nothing
Side Effects
None
Description
Attaches a call to a remote problem.
Dialog Forms Called
None
File Name
Syntax
CreateRemoteCallTransferWork ( REF ClosureData: ClosureRecord )
Parameters
ClosureRecord: Call Closure Record
Returns
Integer for success of posting of the remote work
Side Effects
None
Description
Creates remote work for a call transfer.
Dialog Forms Called
None
File Name
Syntax
CreateRemoteProbTransferWork ( REF ClosureData: ClosureRecord, VAL prevProbCode: STRING )
Parameters
ClosureRecord: Problem Closure Record
PrevProbCode:
Returns
Integer for success of posting of the remote work
Side Effects
None
Description
Creates remote work and work history for a problem transfer.
Dialog Forms Called
None
File Name
Syntax
DeleteRemoteLOCATION ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )
Parameters
RemoteCompletionRecord: Information on whether the remote work was completed or not.
RemoteWorkRecord: Information on what remote work needs to be done.
RemoteTaskRecord: Information on each site that needs to be sent the remote work.
Returns
Nothing
Side Effects
None
Description
Deletes locations from remote sites.
Dialog Forms Called
None
File Name
Syntax
DeleteRemoteOrganization ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )
Parameters
RemoteCompletionRecord: Information on whether the remote work was completed or not.
RemoteWorkRecord: Information on what remote work needs to be done.
RemoteTaskRecord: Information on each site that needs to be sent the remote work.
Returns
Nothing
Side Effects
None
Description
Delete Organizations from remote sites.
Dialog Forms Called
None
File Name
Syntax
DeleteRemoteSOLUTION ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )
Parameters
RemoteCompletionRecord: Information on whether the remote work was completed or not.
RemoteWorkRecord: Information on what remote work needs to be done.
RemoteTaskRecord: Information on each site that needs to be sent the remote work.
Returns
Nothing
Side Effects
None
Description
Deletes solutions from remote sites.
Dialog Forms Called
None
File Name
Syntax
DeleteRemoteUserOrGroup ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )
Parameters
RemoteCompletionRecord: Information on whether the remote work was completed or not.
RemoteWorkRecord: Information on what remote work needs to be done.
RemoteTaskRecord: Information on each site that needs to be sent the remote work.
Returns
Nothing
Side Effects
None
Description
Deletes users/groups/people from remote sites.
Dialog Forms Called
None
File Name
Syntax
PackageCall (REF CompletionData: RemoteCompletionRecord, REF CallPackageData: CallPackageRecord )
Parameters
RemoteCompletionRecord: Information on whether the remote work was completed or not.
RemoteWorkRecord: Information on what remote work needs to be done.
RemoteTaskRecord: Information on each site that needs to be sent the remote work.
Returns
TRUE if successful FALSE if not.
Side Effects
None
Description
Packages a Call record for a remote transfer.
Dialog Forms Called
None
File Name
Syntax
ReplicateLocation ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )
Parameters
RemoteCompletionRecord: Information on whether the remote work was completed or not.
RemoteWorkRecord: Information on what remote work needs to be done.
RemoteTaskRecord: Information on each site that needs to be sent the remote work.
Returns
Nothing
Side Effects
None
Description
Replicates Locations to remote locations.
Dialog Forms Called
None
File Name
Syntax
ReplicateOrganization ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )
Parameters
RemoteCompletionRecord: Information on whether the remote work was completed or not.
RemoteWorkRecord: Information on what remote work needs to be done.
RemoteTaskRecord: Information on each site that needs to be sent the remote work.
Returns
Nothing
Side Effects
None
Description
Replicates organization information to remote sites.
Dialog Forms Called
None
File Name
Syntax
ReplicateRemoteUserOrGroup ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )
Parameters
RemoteCompletionRecord: Information on whether the remote work was completed or not.
RemoteWorkRecord: Information on what remote work needs to be done.
RemoteTaskRecord: Information on each site that needs to be sent the remote work.
Returns
Nothing
Side Effects
None
Description
Replicates user/group/people information to remote sites.
Dialog Forms Called
None
File Name
Syntax
ReplicateSOLUTION ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )
Parameters
RemoteCompletionRecord: Information on whether the remote work was completed or not.
RemoteWorkRecord: Information on what remote work needs to be done.
RemoteTaskRecord: Information on each site that needs to be sent the remote work.
Returns
Nothing
Side Effects
None
Description
Replicates Solutions to remote sites.
Dialog Forms Called
None
File Name
Syntax
None
Parameters
RemoteCompletionRecord: Information on whether the remote work was completed or not.
RemoteWorkRecord: Information on what remote work needs to be done.
RemoteTaskRecord: Information on each site that needs to be sent the remote work.
Returns
Nothing
Side Effects
None
Description
Processes user request for remote problem update.
Dialog Forms Called
None
File Name
Syntax
RequestControlTables ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )
Parameters
RemoteCompletionRecord: Information on whether the remote work was completed or not.
RemoteWorkRecord: Information on what remote work needs to be done.
RemoteTaskRecord: Information on each site that needs to be sent the remote work.
Returns
Nothing
Side Effects
None
Description
Sends request for remote control tables for rtpanel.
Dialog Forms Called
None
File Name
Syntax
RequestTransferBack ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )
Parameters
RemoteCompletionRecord: Information on whether the remote work was completed or not.
RemoteWorkRecord: Information on what remote work needs to be done.
RemoteTaskRecord: Information on each site that needs to be sent the remote work.
Returns
Nothing
Side Effects
None
Description
Sends request to remote site to transfer a problem back.
Dialog Forms Called
None
File Name
Syntax
None
Parameters
The problem ID to scrub.
Returns
1 if successful < 1 if DB error
Side Effects
None
Description
Removes any Remote Work and Remote Tasks that are not appropriate for a problem that has been transferred to a remote site.
Dialog Forms Called
None
File Name
Syntax
SendControlTables ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )
Parameters
RemoteCompletionRecord: Information on whether the remote work was completed or not.
RemoteWorkRecord: Information on what remote work needs to be done.
RemoteTaskRecord: Information on each site that needs to be sent the remote work.
Returns
Nothing
Side Effects
None
Description
Sends control tables to remote site for rtpanel.
Dialog Forms Called
None
File Name
Syntax
SendInfoData( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )
Parameters
RemoteCompletionRecord: Information on whether the remote work was completed or not.
RemoteWorkRecord: Information on what remote work needs to be done.
RemoteTaskRecord: Information on each site that needs to be sent the remote work.
Returns
Nothing
Side Effects
None
Description
Sends request for transfer of Data from the INFO server to the OS/390 Host.
Dialog Forms Called
None
File Name
Syntax
SendProblemUpdate ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )
Parameters
RemoteCompletionRecord: Information on whether the remote work was completed or not.
RemoteWorkRecord: Information on what remote work needs to be done.
RemoteTaskRecord: Information on each site that needs to be sent the remote work.
Returns
Nothing
Side Effects
None
Description
SendProblemUpdate Sends an updated problem to a requesting remote site.
Dialog Forms Called
None
File Name
Syntax
SynchUsersAndGroups ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )
Parameters
RemoteCompletionRecord: Information on whether the remote work was completed or not.
RemoteWorkRecord: Information on what remote work needs to be done.
RemoteTaskRecord: Information on each site that needs to be sent the remote work.
Returns
Nothing
Side Effects
None
Description
Replicates user/groups/people to remote locations and requests that information back to "synchronize" these tables between sites.
Dialog Forms Called
None
File Name
Syntax
TransferCall ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )
Parameters
RemoteCompletionRecord: Information on whether the remote work was completed or not.
RemoteWorkRecord: Information on what remote work needs to be done.
RemoteTaskRecord: Information on each site that needs to be sent the remote work.
Returns
Nothing
Side Effects
None
Description
Transfers a call to a remote location.
Dialog Forms Called
None
File Name
Syntax
TransferProblem ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )
Parameters
RemoteCompletionRecord: Information on whether the remote work was completed or not.
RemoteWorkRecord: Information on what remote work needs to be done.
RemoteTaskRecord: Information on each site that needs to be sent the remote work.
Returns
Nothing
Side Effects
None
Description
Transfers problems to remote locations.
Dialog Forms Called
None