Routines for rtsrvout.kb


AttachRemoteCall

File Name

rtsrvout.kb

Syntax

AttachRemoteCall ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )

Parameters

RemoteCompletionRecord: Information on whether the remote work was completed or not.

RemoteWorkRecord: Information on what remote work needs to be done.

RemoteTaskRecord: Information on each site that needs to be sent the remote work.

Returns

Nothing

Side Effects

None

Description

Attaches a call to a remote problem.

Dialog Forms Called

None


CreateRemoteCallTransferWork

File Name

rtsrvout.kb

Syntax

CreateRemoteCallTransferWork ( REF ClosureData: ClosureRecord )

Parameters

ClosureRecord: Call Closure Record

Returns

Integer for success of posting of the remote work

Side Effects

None

Description

Creates remote work for a call transfer.

Dialog Forms Called

None


CreateRemoteProbTransferWork

File Name

rtsrvout.kb

Syntax

CreateRemoteProbTransferWork ( REF ClosureData: ClosureRecord, VAL prevProbCode: STRING )

Parameters

ClosureRecord: Problem Closure Record

PrevProbCode:

Returns

Integer for success of posting of the remote work

Side Effects

None

Description

Creates remote work and work history for a problem transfer.

Dialog Forms Called

None


DeleteRemoteLOCATION

File Name

rtsrvout.kb

Syntax

DeleteRemoteLOCATION ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )

Parameters

RemoteCompletionRecord: Information on whether the remote work was completed or not.

RemoteWorkRecord: Information on what remote work needs to be done.

RemoteTaskRecord: Information on each site that needs to be sent the remote work.

Returns

Nothing

Side Effects

None

Description

Deletes locations from remote sites.

Dialog Forms Called

None


DeleteRemoteOrganization

File Name

rtsrvout.kb

Syntax

DeleteRemoteOrganization ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )

Parameters

RemoteCompletionRecord: Information on whether the remote work was completed or not.

RemoteWorkRecord: Information on what remote work needs to be done.

RemoteTaskRecord: Information on each site that needs to be sent the remote work.

Returns

Nothing

Side Effects

None

Description

Delete Organizations from remote sites.

Dialog Forms Called

None


DeleteRemoteSOLUTION

File Name

rtsrvout.kb

Syntax

DeleteRemoteSOLUTION ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )

Parameters

RemoteCompletionRecord: Information on whether the remote work was completed or not.

RemoteWorkRecord: Information on what remote work needs to be done.

RemoteTaskRecord: Information on each site that needs to be sent the remote work.

Returns

Nothing

Side Effects

None

Description

Deletes solutions from remote sites.

Dialog Forms Called

None


DeleteRemoteUserOrGroup

File Name

rtsrvout.kb

Syntax

DeleteRemoteUserOrGroup ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )

Parameters

RemoteCompletionRecord: Information on whether the remote work was completed or not.

RemoteWorkRecord: Information on what remote work needs to be done.

RemoteTaskRecord: Information on each site that needs to be sent the remote work.

Returns

Nothing

Side Effects

None

Description

Deletes users/groups/people from remote sites.

Dialog Forms Called

None


PackageCall

File Name

rtsrvout.kb

Syntax

PackageCall (REF CompletionData: RemoteCompletionRecord, REF CallPackageData: CallPackageRecord )

Parameters

RemoteCompletionRecord: Information on whether the remote work was completed or not.

RemoteWorkRecord: Information on what remote work needs to be done.

RemoteTaskRecord: Information on each site that needs to be sent the remote work.

Returns

TRUE if successful FALSE if not.

Side Effects

None

Description

Packages a Call record for a remote transfer.

Dialog Forms Called

None


ReplicateLocation

File Name

rtsrvout.kb

Syntax

ReplicateLocation ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )

Parameters

RemoteCompletionRecord: Information on whether the remote work was completed or not.

RemoteWorkRecord: Information on what remote work needs to be done.

RemoteTaskRecord: Information on each site that needs to be sent the remote work.

Returns

Nothing

Side Effects

None

Description

Replicates Locations to remote locations.

Dialog Forms Called

None


ReplicateOrganization

File Name

rtsrvout.kb

Syntax

ReplicateOrganization ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )

Parameters

RemoteCompletionRecord: Information on whether the remote work was completed or not.

RemoteWorkRecord: Information on what remote work needs to be done.

RemoteTaskRecord: Information on each site that needs to be sent the remote work.

Returns

Nothing

Side Effects

None

Description

Replicates organization information to remote sites.

Dialog Forms Called

None


ReplicateRemoteUserOrGroup

File Name

rtsrvout.kb

Syntax

ReplicateRemoteUserOrGroup ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )

Parameters

RemoteCompletionRecord: Information on whether the remote work was completed or not.

RemoteWorkRecord: Information on what remote work needs to be done.

RemoteTaskRecord: Information on each site that needs to be sent the remote work.

Returns

Nothing

Side Effects

None

Description

Replicates user/group/people information to remote sites.

Dialog Forms Called

None


ReplicateSOLUTION

File Name

rtsrvout.kb

Syntax

ReplicateSOLUTION ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )

Parameters

RemoteCompletionRecord: Information on whether the remote work was completed or not.

RemoteWorkRecord: Information on what remote work needs to be done.

RemoteTaskRecord: Information on each site that needs to be sent the remote work.

Returns

Nothing

Side Effects

None

Description

Replicates Solutions to remote sites.

Dialog Forms Called

None


ReqProblemUpdate

File Name

rtsrvout.kb

Syntax

None

Parameters

RemoteCompletionRecord: Information on whether the remote work was completed or not.

RemoteWorkRecord: Information on what remote work needs to be done.

RemoteTaskRecord: Information on each site that needs to be sent the remote work.

Returns

Nothing

Side Effects

None

Description

Processes user request for remote problem update.

Dialog Forms Called

None


RequestControlTables

File Name

rtsrvout.kb

Syntax

RequestControlTables ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )

Parameters

RemoteCompletionRecord: Information on whether the remote work was completed or not.

RemoteWorkRecord: Information on what remote work needs to be done.

RemoteTaskRecord: Information on each site that needs to be sent the remote work.

Returns

Nothing

Side Effects

None

Description

Sends request for remote control tables for rtpanel.

Dialog Forms Called

None


RequestTransferBack

File Name

rtsrvout.kb

Syntax

RequestTransferBack ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )

Parameters

RemoteCompletionRecord: Information on whether the remote work was completed or not.

RemoteWorkRecord: Information on what remote work needs to be done.

RemoteTaskRecord: Information on each site that needs to be sent the remote work.

Returns

Nothing

Side Effects

None

Description

Sends request to remote site to transfer a problem back.

Dialog Forms Called

None


ScrubWorkForProblem

File Name

rtsrvout.kb

Syntax

None

Parameters

The problem ID to scrub.

Returns

1 if successful < 1 if DB error

Side Effects

None

Description

Removes any Remote Work and Remote Tasks that are not appropriate for a problem that has been transferred to a remote site.

Dialog Forms Called

None


SendControlTables

File Name

rtsrvout.kb

Syntax

SendControlTables ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )

Parameters

RemoteCompletionRecord: Information on whether the remote work was completed or not.

RemoteWorkRecord: Information on what remote work needs to be done.

RemoteTaskRecord: Information on each site that needs to be sent the remote work.

Returns

Nothing

Side Effects

None

Description

Sends control tables to remote site for rtpanel.

Dialog Forms Called

None


SendInfoData

File Name

rtsrvout.kb

Syntax

SendInfoData( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )

Parameters

RemoteCompletionRecord: Information on whether the remote work was completed or not.

RemoteWorkRecord: Information on what remote work needs to be done.

RemoteTaskRecord: Information on each site that needs to be sent the remote work.

Returns

Nothing

Side Effects

None

Description

Sends request for transfer of Data from the INFO server to the OS/390 Host.

Dialog Forms Called

None


SendProblemUpdate

File Name

rtsrvout.kb

Syntax

SendProblemUpdate ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )

Parameters

RemoteCompletionRecord: Information on whether the remote work was completed or not.

RemoteWorkRecord: Information on what remote work needs to be done.

RemoteTaskRecord: Information on each site that needs to be sent the remote work.

Returns

Nothing

Side Effects

None

Description

SendProblemUpdate Sends an updated problem to a requesting remote site.

Dialog Forms Called

None


SynchUsersAndGroups

File Name

rtsrvout.kb

Syntax

SynchUsersAndGroups ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )

Parameters

RemoteCompletionRecord: Information on whether the remote work was completed or not.

RemoteWorkRecord: Information on what remote work needs to be done.

RemoteTaskRecord: Information on each site that needs to be sent the remote work.

Returns

Nothing

Side Effects

None

Description

Replicates user/groups/people to remote locations and requests that information back to "synchronize" these tables between sites.

Dialog Forms Called

None


TransferCall

File Name

rtsrvout.kb

Syntax

TransferCall ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )

Parameters

RemoteCompletionRecord: Information on whether the remote work was completed or not.

RemoteWorkRecord: Information on what remote work needs to be done.

RemoteTaskRecord: Information on each site that needs to be sent the remote work.

Returns

Nothing

Side Effects

None

Description

Transfers a call to a remote location.

Dialog Forms Called

None


TransferProblem

File Name

rtsrvout.kb

Syntax

TransferProblem ( REF CompletionData: RemoteCompletionRecord, VAL RWData: RemoteWorkRecord, VAL RTData: RemoteTaskRecord )

Parameters

RemoteCompletionRecord: Information on whether the remote work was completed or not.

RemoteWorkRecord: Information on what remote work needs to be done.

RemoteTaskRecord: Information on each site that needs to be sent the remote work.

Returns

Nothing

Side Effects

None

Description

Transfers problems to remote locations.

Dialog Forms Called

None