Tivoli Service Desk 6.0 Developer's Toolkit Tools and Utilities Guide

Chapter 8: Configuring the GUI Server

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Introduction

Assumptions

Before you configure the GUI server, you need to have done the following:

Maintenance Tasks

A dynamic configuration

Depending on how many TSD applications you configure for browser use, GUI servers can be very busy executing user requests. You may need to adjust the amount of GUI servers available or to increase their client capacity, or both. The following are tasks you may need to perform after the initial configuration:

Monitoring activity

After establishing your master and GUI servers, it is important that you monitor activity to estimate peaks or surges in connections. Even with load balancing enabled, GUI servers can experience high activity that slows transactions and refuses clients trying to connect.

Note: Studying user activity can help you adjust the amount of space on your servers or increase the number of GUI servers.

After accessing the GUI Server Administration utility, use the following procedure to view connection information.

  1. Choose the Monitoring tab.
  2. Choose Connections. A connections log file appears containing the following items:
  1. When you are finished viewing the information, choose Close.

Creating more GUI servers

To create more GUI servers, you must install TSD Developer's Toolkit on the machine that is to be the new GUI server. (For more information, see The Developer's Toolkit Integrated Developement Environment.) After installing TSD Developer's Toolkit, access the GUI Server Administration utility and use the following procedure to create more GUI servers:

  1. From the GUI Servers tab, type the name of the new GUI server in the GUI Server Name box.
  2. Type the number of clients the GUI server can maintain in the Maximum # of Clients box.
  3. Choose Add.

Updating application parameters

Application parameters are primarily used to implement connections to multiple application servers. For example, if you have customers that use different languages, you may want to create an application server for each language: one server to request data from a French database, another for a German database, and so on. In this situation, you should create parameters that direct users to connect to the application server and port number specific to their language.

Note: Although parameters are primarily used for multiple application servers, they can be used for any purpose.

After you access the GUI Server Administration utility, use the following procedure to update application parameters:

  1. Choose the Parameters tab.
  2. From the Application box, select the application for which you want to update the parameters .
  3. Type new information for a parameter and choose Update to apply the information to the application.

Deleting application parameters

After you access the GUI Server Administration Utility, use the following procedure to delete application parameters:

  1. Choose the Parameters tab.
  2. From the Application box, select the application for which you want to delete the parameters .
  3. Select a parameter in the list box and choose Delete.

Tivoli Service Desk 6.0 Developer's Toolkit Tools and Utilities Guide

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