Tivoli Service Desk 6.0 Developer's Toolkit Tools and Utilities Guide

Preface

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Description

Developer's Toolkit is the development environment for the TSD Script programming language. Using Developer's Toolkit and other applications in the Tivoli Service Desk suite, you can develop Developer's Toolkit applications.

Developer's Toolkit provides features that enable your enterprise to:

This book provides an introduction to Developer's Toolkit as well as procedures for use, technical information, instructions for planning and installation. In some cases, instructions are given for performing tasks from the Developer's Toolkit graphical user interface (GUI) or from the command prompt.

Who Should Read This Book

The Tivoli Service Desk 6.0 Developer's Toolkit Tools and Utilities Guide should be used by people who configure, customize, or create applications, including TSD Script programmers and system administrators. Users of the book should have knowledge of the following:

What This Book Contains

The Tivoli Service Desk 6.0 Developer's Toolkit Tools and Utilities Guide contains the following chapters and appendices.

Other Books in This Library

In addition to this book, the Developer's Toolkit documentation set includes several other books that may help you.

Typeface Conventions

Several typeface conventions are used to call attention to different uses of text within the body of this book.

Bold is used for information that you must type exactly as shown in any instructive text.
Example: Type c:/dev.kb at the prompt.

Italics are used for new terms and values that you must provide.
Example: Type your ID in the ID box.

Monospace fonts are used for code examples.
Example:

else if x > y

Special Elements

This book uses icons as visual cues to help you locate special information--presented as notes, cautions, and tips--to further assist you as you use the book. These special elements are shown here.

Tip: Tips help you apply the information in the text to your implementation of Developer's Toolkit. They may include shortcuts or time-saving advice.

Note: Always read notes. Notes are important points that you should understand. They offer important information, and they explain special circumstances.

Caution: Always read cautions. Cautions alert you that data integrity could be at risk when performing a task or step.

New: New information describes features that are new to Developer's Toolkit. New information is identified by a margin note.

Product Name Acronyms

Tivoli Systems' product names are often referred to with acronyms.The table that follows shows the most common use of product name acronyms.

Product Name Acronym
Tivoli Service Desk TSD
Tivoli Problem Management TPM
Tivoli Asset Management TAM
Tivoli Change Management TCM
Tivoli Problem Management Network/System Management Gateway TPM NSM Gateway

Platform-specific Information

This document contains only one set of instructions for each task that you can do. If there are special considerations for a particular operating system, they are noted in the text. The screen captures for this guide are from the Windows 95 operating system.

Contacting Customer Support

For support inside the United States for this or any other Tivoli product, contact Tivoli Customer Support in one of the following ways:

For support outside the United States, refer to your Customer Support Handbook for support numbers in your country. The Customer Support Handbook is available online at http://www.support.tivoli.com

When you contact Tivoli Customer Support, be prepared to provide identification information for your company so that support personnel can assist you more readily.


Tivoli Service Desk 6.0 Developer's Toolkit Tools and Utilities Guide

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