IBM Tivoli Software IBM Tivoli Software

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Obtaining fixes

A product fix might be available to resolve your problem. You can determine what fixes are available for your IBM(R) software product by checking the product support Web site:

  1. Go to the IBM Software Support Web site (http://www.ibm.com/software/support).
  2. Under Products A - Z, select your product name. This opens a product-specific support site.
  3. Under Self help, follow the link to All Updates, where you will find a list of fixes, fix packs, and other service updates for your product. For tips on refining your search, click Search tips.
  4. Click the name of a fix to read the description and optionally download the fix.

To receive weekly e-mail notifications about fixes and other news about IBM products, follow these steps:

  1. From the support page for any IBM product, click My support in the upper-right corner of the page.
  2. If you have already registered, skip to the next step. If you have not registered, click register in the upper-right corner of the support page to establish your user ID and password.
  3. Sign in to My support.
  4. On the My support page, click Edit profiles in the left navigation pane, and scroll to Select Mail Preferences. Select a product family and check the appropriate boxes for the type of information you want.
  5. Click Submit.
  6. For e-mail notification for other products, repeat Steps 4 and 5.

For more information about types of fixes, see the Software Support Handbook (http://techsupport.services.ibm.com/guides/handbook.html).


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