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Before contacting IBM(R) Software Support with a problem, refer to the IBM Software Support site by accessing the following Web address:
http://www.ibm.com/software/support
To access Tivoli(R) support, click the Tivoli support link at the bottom right of the page.
If you want to contact IBM Software Support, see the IBM Software Support Guide at the following Web site:
http://techsupport.services.ibm.com/guides/handbook.html
The guide provides information about how to contact IBM Software Support, depending on the severity of your problem, and the following information:
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