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About this guide

This document describes the warehouse pack, version 1.3.0.3 for IBM(R) Tivoli Enterprise Console(R), Version 3.9. This warehouse pack is created for IBM Tivoli(R) Data Warehouse, Version 1.2.0.2

Note:
This document only provides supplemental information that is specific to the Tivoli Enterprise Console warehouse pack. It must be used in conjunction with the information that is provided for Tivoli Data Warehouse.

With this warehouse pack, you can store and maintain information about events. You can also use this information to create reports. Using this reporting function requires that you install and configure Tivoli Data Warehouse and the Tivoli Enterprise Console warehouse pack.

The Installing and Configuring Tivoli Data Warehouse document provides the following information:

This document provides the following information specifically for the Tivoli Enterprise Console warehouse pack:

Who should read this guide

This guide is for people who do any of the following activities:

Administrators and installers should have the following knowledge or experience:

Additionally, report designers and warehouse pack creators should have the following knowledge or experience:

Publications

This section lists publications in the Tivoli Data Warehouse library and other related documents. It also describes how to access Tivoli publications online and how to order Tivoli publications.

The following sets of documentation are available to help you understand, install and manage this warehouse pack

IBM Tivoli Enterprise Console library

The following documents are available in the IBM Tivoli Enterprise Console library:

Tivoli Data Warehouse Library

The following documents are available in the Tivoli Data Warehouse library. The library is available online, as described in Accessing publications online:

Related Publications

The following sections describe additional publications to help you understand and use Tivoli Data Warehouse.

IBM Redbooks

IBM Redbooks are developed and published by the IBM International Technical Support Organization, the ITSO. They explore integration, implementation and operation of realistic customer scenarios. The following Redbooks contain information about Tivoli Data Warehouse:

IBM DB2, DB2 Data Warehouse Center and DB2 Warehouse Manager Library

The DB2 library contains important information about the database and data warehousing technology provided by IBM DB2, DB2 Data Warehouse Center and DB2 Warehouse Manager. Refer to the DB2 library for help in installing, configuring administering and troubleshooting DB2, which is available on the following IBM Web site:

http://www.ibm.com/software/support.

After you install DB2, its library is also available on your system.

The following DB2 documents are particularly relevant for people working with Tivoli Data Warehouse:

The Tivoli Software Glossary includes definitions for many of the technical terms related to Tivoli software. The Tivoli Software Glossary is available at the following Tivoli software library Web site:

http://publib.boulder.ibm.com/tividd/glossary/tivoliglossarymst.htm

Accessing publications online

The publications CD or product CD contains the publications that are in the product library. The format of the publications is PDF, HTML, or both.

IBM posts publications for this and all other Tivoli products, as they become available and whenever they are updated, to the Tivoli Software Information Center Web site. The Tivoli Software Information Center is located at the following Web address:

http://publib.boulder.ibm.com/tividd/td/tdprodlist.html

Note:
If you print PDF documents on other than letter-sized paper, select the Fit to page check box in the Adobe Acrobat Print dialog. This option is available when you click File --> Print. Fit to page ensures that the full dimensions of a letter-sized page print on the paper that you are using

Ordering Publications

You can order many Tivoli publications online at the following Web site:

http://www.elink.ibmlink.ibm.com/public/applications/
publications/cgibin/pbi.cgi

You can also order by telephone by calling one of these numbers:

In other countries, contact your software account representative to order Tivoli publications.

Accessibility features help users with a physical disability, such as restricted mobility or limited vision, to use software products successfully. For the warehouse pack, you use the interfaces of IBM DB2 and the reporting tool. See those documentation sets for accessibility information.

Contacting IBM Software Support

IBM Software Support provides assistance with product defects.

Before contacting IBM Software Support, your company must have an active IBM software maintenance contract, and you must be authorized to submit problems to IBM. The type of software maintenance contract that you need depends on the type of product you have:

If you are not sure what type of software maintenance contract you need, call 1-800-IBMSERV (1-800-426-7378) in the United States or, from other countries, go to the contacts page of the IBM Software Support Handbook on the Web (http://techsupport.services.ibm.com/guides/contacts.html) and click the name of your geographic region for phone numbers of people who provide support for your location.

Follow the steps in this topic to contact IBM Software Support:

  1. Determine the business impact of your problem.
  2. Describe your problem and gather background information.
  3. Submit your problem to IBM Software Support.

Determine the business impact of your problem

When you report a problem to IBM, you are asked to supply a severity level. Therefore, you need to understand and assess the business impact of the problem you are reporting. Use the following criteria:

Severity 1 Critical business impact: You are unable to use the program, resulting in a critical impact on operations. This condition requires an immediate solution.
Severity 2 Significant business impact: The program is usable but is severely limited.
Severity 3 Some business impact: The program is usable with less significant features (not critical to operations) unavailable.
Severity 4 Minimal business impact: The problem causes little impact on operations, or a reasonable circumvention to the problem has been implemented.

Describe your problem and gather background information

When explaining a problem to IBM, be as specific as possible. Include all relevant background information so that IBM Software Support specialists can help you solve the problem efficiently. To save time, know the answers to these questions:

Submit your problem to IBM Software Support

You can submit your problem in one of two ways:

If the problem you submit is for a software defect or for missing or inaccurate documentation, IBM Software Support creates an Authorized Program Analysis Report (APAR). The APAR describes the problem in detail. Whenever possible, IBM Software Support provides a workaround for you to implement until the APAR is resolved and a fix is delivered. IBM publishes resolved APARs on the IBM product support Web pages daily, so that other users who experience the same problem can benefit from the same resolutions.

For more information about problem resolution, see Searching knowledge bases and Obtaining fixes.

Searching knowledge bases

If you have a problem with your IBM software, you want it resolved quickly. Begin by searching the available knowledge bases to determine whether the resolution to your problem is already documented.

Search the information center on your local system or network

IBM provides extensive documentation that can be installed on your local machine or on an intranet server. You can use the search function of this information center to query conceptual information, instructions for completing tasks, reference information, and support documents.

Tip: Update your information center with the latest support information.

Search the Internet

If you cannot find an answer to your question in the information center, search the Internet for the latest, most complete information that might help you resolve your problem. To search multiple Internet resources for your product, expand the product folder in the navigation frame to the left and select Support on the Web. From this topic, you can search a variety of resources including:

Obtaining fixes

A product fix might be available to resolve your problem. You can determine what fixes are available for your IBM software product by checking the product support Web site:

  1. Go to the IBM Software Support Web site (http://www.ibm.com/software/support).
  2. Under Products A - Z, select your product name. This opens a product-specific support site.
  3. Under Self help, follow the link to All Updates, where you will find a list of fixes, fix packs, and other service updates for your product. For tips on refining your search, click Search tips.
  4. Click the name of a fix to read the description and optionally download the fix.

To receive weekly e-mail notifications about fixes and other news about IBM products, follow these steps:

  1. From the support page for any IBM product, click My support in the upper-right corner of the page.
  2. If you have already registered, skip to the next step. If you have not registered, click register in the upper-right corner of the support page to establish your user ID and password.
  3. Sign in to My support.
  4. On the My support page, click Edit profiles in the left navigation pane, and scroll to Select Mail Preferences. Select a product family and check the appropriate boxes for the type of information you want.
  5. Click Submit.
  6. For e-mail notification for other products, repeat Steps 4 and 5.

For more information about types of fixes, see the Software Support Handbook (http://techsupport.services.ibm.com/guides/handbook.html).

Updating support information

Information centers typically include one or more support information plug-ins. These plug-ins add IBM technotes and other support documents to the information center. The following steps describe how to update your support information plug-ins:

  1. Go to the IBM Software Support Web site (www.ibm.com/software/support).
  2. Under Products A - Z, select your product name. This opens a product-specific support site.
  3. Under Search support for this product, type the keyword phrase: com.ibm.support. Click the Download check box, and click Submit.
  4. Check the search results for updates to support information plug-ins. All support information plug-ins follow the naming convention, "com.ibm.support.product.doc." If an update is available, select it from the list and view the download instructions.
  5. Save the attached zip file to a temporary location on your hard drive.
  6. Unzip the downloaded file, making sure that you retain the subfolders.
  7. From the location where you unzipped the file, copy the support information plug-in folder to your Eclipse plug-ins folder. For example, if your IBM software product is installed at c:\IBM\WebSphere\, copy the updated plug-in folder (com.ibm.support.product.doc) to c:\IBM\WebSphere\eclipse\plugins.
  8. To see the updated support information, start the information center (or shut it down and restart it), and expand the Support information node in the navigation tree.

Participating in newsgroups

User groups provide software professionals with a forum for communicating ideas, technical expertise, and experiences related to the product. They are located on the Internet, and are available using standard news reader programs. These groups are primarily intended for user-to-user communication, and are not a replacement for formal support.

To access a newsgroup, use the instructions appropriate for your browser.

IBM Tivoli Enterprise Console

news://news.software.ibm.com/ibm.software.tivoli.enterprise-console

IBM Tivoli NetView(R) for UNIX and IBM Tivoli NetView for Windows

news://news.software.ibm.com/ibm.software.tivoli.netview-unix-windows

Conventions used in this guide

The section provides information about terminology, typeface conventions, and operating system-dependent commands that are used in this guide.

Terminology

This section provides information about terminology that is used in this guide.

Typeface conventions

This guide uses the following typeface conventions:

Bold
Italic
Monospace

Operating system-dependent variables and paths

This guide uses the UNIX convention for specifying environment variables and for directory notation.

When using the Windows command line, replace $variable with %variable% for environment variables and replace each forward slash (/) with a backslash (\) in directory paths. The names of environment variables are not always the same in Windows and UNIX. For example, %TEMP% in Windows is equivalent to $tmp in UNIX.

Note:
If you are using the bash shell on a Windows system, you can use the UNIX conventions.

Command line syntax

This document uses the following special characters to define the command syntax:

[ ]
Identifies an optional argument. Arguments not enclosed in brackets are required.
...
Indicates that you can specify multiple values for the previous argument.
|
Indicates mutually exclusive information. You can use the argument to the left of the separator or the argument to the right of the separator. You cannot use both arguments in a single use of the command.
{ }
Delimits a set of mutually exclusive arguments when one of the arguments is required. If the arguments are optional, they are enclosed in brackets ([ ]).
Notes:
  1. The maximum number of characters in an argument is 256.
  2. Enclose argument values that have embedded spaces with either single or double quotation marks.

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