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This document describes the warehouse pack, version 1.3.0.3 for IBM(R) Tivoli Enterprise Console(R), Version 3.9. This warehouse pack is created for IBM Tivoli(R) Data Warehouse, Version 1.2.0.2
With this warehouse pack, you can store and maintain information about events. You can also use this information to create reports. Using this reporting function requires that you install and configure Tivoli Data Warehouse and the Tivoli Enterprise Console warehouse pack.
The Installing and Configuring Tivoli Data Warehouse document provides the following information:
This document provides the following information specifically for the Tivoli Enterprise Console warehouse pack:
This guide is for people who do any of the following activities:
Administrators and installers should have the following knowledge or experience:
Additionally, report designers and warehouse pack creators should have the following knowledge or experience:
This section lists publications in the Tivoli Data Warehouse library and other related documents. It also describes how to access Tivoli publications online and how to order Tivoli publications.
The following sets of documentation are available to help you understand, install and manage this warehouse pack
The following documents are available in the IBM Tivoli Enterprise Console library:
Provides information about supported adapters, including how to install and configure these adapters.
Provides details about IBM Tivoli Enterprise Console commands, predefined tasks that are shipped in the task library, and the environment variables that are available to tasks that run against an event.
Describes how to install, upgrade, and uninstall the IBM Tivoli Enterprise Console product.
Provides release-specific information that is not available until just before the product is sent to market.
Describes how to develop rules and integrate them for event correlation and automated event management.
Provides reference information about the IBM Tivoli Enterprise Console rule sets.
Provides an overview of the IBM Tivoli Enterprise Console product and describes how to configure and use the IBM Tivoli Enterprise Console product to manage events.
Describes how to develop your own event adapters that are tailored to your network environment and the specific needs of your enterprise. This reference also describes how to filter events at the source.
The following documents are available in the Tivoli Data Warehouse library. The library is available online, as described in Accessing publications online:
Provides late-breaking information about Tivoli Data Warehouse and lists hardware requirements and software prerequisites.
Describes how Tivoli Data Warehouse fits into your enterprise, explains how to plan for its deployment and gives instruction. It contains maintenance procedures and troubleshooting information.
Provides information about connecting an application to Tivoli Data Warehouse. This book is for application programmers who use Tivoli Data Warehouse to store and report on their application data, data warehousing expers who import Tivoli Data Warehouse data into business intelligence applications and customers who put their local data in Tivoli Data Warehouse. This document is available only from the IBM Web site.
Lists the messages generated by Tivoli Data Warehouse and describes the corrective actions you should take.
The following sections describe additional publications to help you understand and use Tivoli Data Warehouse.
IBM Redbooks are developed and published by the IBM International Technical Support Organization, the ITSO. They explore integration, implementation and operation of realistic customer scenarios. The following Redbooks contain information about Tivoli Data Warehouse:
Provides a broad understanding of Tivoli Data Warehouse. Some of the topics that are covered are concepts, architecture, writing your own extract, transform, and load processes (ETLs), and best practices in creating data marts.
Describes the necessary planning you must complete before you can deploy Tivoli Data Warehouse. The guide shows how to apply these planning steps in a real-life deployment of a warehouse pack using IBM Tivoli Monitoring. It also contains frequently used Tivoli and DB2 commands and lists troubleshooting tips for Tivoli Data Warehouse.
The DB2 library contains important information about the database and data warehousing technology provided by IBM DB2, DB2 Data Warehouse Center and DB2 Warehouse Manager. Refer to the DB2 library for help in installing, configuring administering and troubleshooting DB2, which is available on the following IBM Web site:
http://www.ibm.com/software/support.
After you install DB2, its library is also available on your system.
The following DB2 documents are particularly relevant for people working with Tivoli Data Warehouse:
Guides you through the planning, installation, migration (if necessary), and setup of a partitioned database system using the IBM DB2 product on Microsoft(R) Windows.
Guides you through the planning, installation, migration (if necessary), and setup of a partitioned database system using the IBM DB2 product on UNIX.
Covers the details of implementing your database design. Topics include creating and altering a database, database security, database recovery, and administration using the Control Center, which is a DB2 graphical user interface.
Provides information on how to build and maintain a data warehouse using the Data Warehouse Center.
Provides information on how to install the following Warehouse Manager components: Information Catalog Manager, warehouse agents, and warehouse transformers.
Provides advanced installation considerations, and guides you through the planning, installation, migration (if necessary), and set up of a platform-specific DB2 client. This supplement also contains information on binding, setting up communications on the server, the DB2 GUI tools, DRDA(R) AS, distributed installation, the configuration of distributed requests, and accessing heterogeneous data sources.
Lists the messages and codes issued by DB2, the Information Catalog Manager, and the Data Warehouse Center, and describes the actions you should take.
The Tivoli Software Glossary includes definitions for many of the technical terms related to Tivoli software. The Tivoli Software Glossary is available at the following Tivoli software library Web site:
http://publib.boulder.ibm.com/tividd/glossary/tivoliglossarymst.htm
The publications CD or product CD contains the publications that are in the product library. The format of the publications is PDF, HTML, or both.
IBM posts publications for this and all other Tivoli products, as they become available and whenever they are updated, to the Tivoli Software Information Center Web site. The Tivoli Software Information Center is located at the following Web address:
http://publib.boulder.ibm.com/tividd/td/tdprodlist.html
You can order many Tivoli publications online at the following Web site:
http://www.elink.ibmlink.ibm.com/public/applications/
publications/cgibin/pbi.cgi
You can also order by telephone by calling one of these numbers:
In other countries, contact your software account representative to order Tivoli publications.
Accessibility features help users with a physical disability, such as restricted mobility or limited vision, to use software products successfully. For the warehouse pack, you use the interfaces of IBM DB2 and the reporting tool. See those documentation sets for accessibility information.
IBM Software Support provides assistance with product defects.
Before contacting IBM Software Support, your company must have an active IBM software maintenance contract, and you must be authorized to submit problems to IBM. The type of software maintenance contract that you need depends on the type of product you have:
If you are not sure what type of software maintenance contract you need, call 1-800-IBMSERV (1-800-426-7378) in the United States or, from other countries, go to the contacts page of the IBM Software Support Handbook on the Web (http://techsupport.services.ibm.com/guides/contacts.html) and click the name of your geographic region for phone numbers of people who provide support for your location.
Follow the steps in this topic to contact IBM Software Support:
When you report a problem to IBM, you are asked to supply a severity level. Therefore, you need to understand and assess the business impact of the problem you are reporting. Use the following criteria:
Severity 1 | Critical business impact: You are unable to use the program, resulting in a critical impact on operations. This condition requires an immediate solution. |
Severity 2 | Significant business impact: The program is usable but is severely limited. |
Severity 3 | Some business impact: The program is usable with less significant features (not critical to operations) unavailable. |
Severity 4 | Minimal business impact: The problem causes little impact on operations, or a reasonable circumvention to the problem has been implemented. |
When explaining a problem to IBM, be as specific as possible. Include all relevant background information so that IBM Software Support specialists can help you solve the problem efficiently. To save time, know the answers to these questions:
You can submit your problem in one of two ways:
If the problem you submit is for a software defect or for missing or inaccurate documentation, IBM Software Support creates an Authorized Program Analysis Report (APAR). The APAR describes the problem in detail. Whenever possible, IBM Software Support provides a workaround for you to implement until the APAR is resolved and a fix is delivered. IBM publishes resolved APARs on the IBM product support Web pages daily, so that other users who experience the same problem can benefit from the same resolutions.
For more information about problem resolution, see Searching knowledge bases and Obtaining fixes.
If you have a problem with your IBM software, you want it resolved quickly. Begin by searching the available knowledge bases to determine whether the resolution to your problem is already documented.
IBM provides extensive documentation that can be installed on your local machine or on an intranet server. You can use the search function of this information center to query conceptual information, instructions for completing tasks, reference information, and support documents.
Tip: Update your information center with the latest support information.
If you cannot find an answer to your question in the information center, search the Internet for the latest, most complete information that might help you resolve your problem. To search multiple Internet resources for your product, expand the product folder in the navigation frame to the left and select Support on the Web. From this topic, you can search a variety of resources including:
A product fix might be available to resolve your problem. You can determine what fixes are available for your IBM software product by checking the product support Web site:
To receive weekly e-mail notifications about fixes and other news about IBM products, follow these steps:
For more information about types of fixes, see the Software Support Handbook (http://techsupport.services.ibm.com/guides/handbook.html).
Information centers typically include one or more support information plug-ins. These plug-ins add IBM technotes and other support documents to the information center. The following steps describe how to update your support information plug-ins:
User groups provide software professionals with a forum for communicating ideas, technical expertise, and experiences related to the product. They are located on the Internet, and are available using standard news reader programs. These groups are primarily intended for user-to-user communication, and are not a replacement for formal support.
To access a newsgroup, use the instructions appropriate for your browser.
IBM Tivoli Enterprise Console
news://news.software.ibm.com/ibm.software.tivoli.enterprise-console
IBM Tivoli NetView(R) for UNIX and IBM Tivoli NetView for Windows
news://news.software.ibm.com/ibm.software.tivoli.netview-unix-windows
The section provides information about terminology, typeface conventions, and operating system-dependent commands that are used in this guide.
This section provides information about terminology that is used in this guide.
This guide uses the following typeface conventions:
This guide uses the UNIX convention for specifying environment variables and for directory notation.
When using the Windows command line, replace $variable with %variable% for environment variables and replace each forward slash (/) with a backslash (\) in directory paths. The names of environment variables are not always the same in Windows and UNIX. For example, %TEMP% in Windows is equivalent to $tmp in UNIX.
This document uses the following special characters to define the command syntax:
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