IBM Tivoli Software IBM Tivoli Software

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Problem

The following problem on the Tivoli License Manager agent is fixed by running this utility.

The Tivoli License Manager agent uses a system kernel extension to detect starting and stopping processes of applications. The kernel extension is downloaded from the runtime server when the agent first registers with the server. On selected Windows(R) platforms, and all AIX(R) and SUN platforms, under heavy processing and in exceptional circumstances, a system kernel panic could occur during the unload of the Tivoli License Manager agent kernel extension. An unload occurs when the agent code is uninstalled, upgraded, or reinstalled, by any method: Web registration, the installagent command, or the agent self-update option on the runtime server. An unload also occurs if a shell or a software distribution program such as the Software Distribution component of Tivoli Configuration Manager, runs the installagent command.

What happens in these exceptional circumstances is that the uninstall, upgrade, or reinstall process unloads the kernel extension before it has completed its current task. This can cause a kernel panic.

The supported agent platforms to which this problem applies are as follows:

Other supported agent platforms are NOT affected by the problem that this utility resolves, and the utility should not be run on agents running on them:


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