Citizen Applies for Benefits

A citizen Mary applies for a benefit online. She has never been in receipt of benefits in the past and she is not recorded on the system.

  1. Mary completes an online application for benefits and enters the following information:
    • Name
    • Date of Birth
    • Gender
    • Phone Number
    • Email Address
    • Address
    • Income
    • Expenses
    • Employment
  2. Mary submits the application to the agency where it is determined that she is not registered on the system, using the search and match process, so she is automatically registered as a new person.
  3. Mary is registered as a person. The registration process captures name, date of birth, and gender which is the mandatory registration information required. The system creates the following person evidence records – name, birth and death and gender.
  4. An application case for benefits is then created for Mary and all of the evidence that she supplied on her online application is added to the application case. An application case is created automatically when the application is submitted, all the evidence captured on her application is mapped to the new application case, as configured using the Cúram Data Mapping Engine.
  5. Later that day, Mary arrives for an interview with Paul the intake worker and realizes that the date of birth she supplied on her application was typed incorrectly. Paul selects the birth and death evidence on the application case and edits the date of birth to the correct date and saves the details.
  6. Paul reviews the rest of the application case evidence and as everything is complete and in order, authorizes the program Mary applied for on the application. When the application is authorized, this triggers the evidence broker to share the application evidence based on its configurations. Note: Only the evidence that is required for the ongoing cases, for the programs being authorized, is activated and brokered at this point.
  7. Once the application is authorized, an integrated case is created automatically for Mary and a product delivery case is also automatically created for the program for which Mary has been approved. The evidence broker processing is triggered by the authorization of the application case. The brokering configuration determines what evidence needs to be shared and where it needs to be shared. In this case, the configuration is such that the sharing must occur between the integrated case and Mary's person record. All evidence types captured for Mary, are to be shared to the integrated case but only the following are configured for sharing to Mary's person record:
    • Name
    • Birth and Death
    • Gender
    • Phone Number
    • Email Address
    • Address

      This is because these details are more generic and typically apply to any case Mary is part of whereas the additional evidence types such as income, expenses and employment may only be appropriate for certain types of cases.

  8. The evidence broker shares the following evidence from the application case to the integrated case:
    • Name
    • Birth and Death
    • Gender
    • Phone Number
    • Email Address
    • Address
    • Income
    • Expenses
    • Employment
  9. The evidence broker then shares the following evidence from the application case to Mary's person record:
    • Name
    • Birth and Death
    • Gender
    • Phone Number
    • Email Address
    • Address
  10. The integrated case is set to auto accept and auto activate the evidence so the evidence shared from the application case to the integrated case is now active.
  11. The evidence that is brokered to Mary's person tab is automatically managed as follows:
    • The phone number, email address and address evidence are added to Mary's person tab.
    • As name, gender and birth and death evidence already exist on Mary's person tab, the system processes as follows:
      • For each evidence record, the system performs a check to determine if the incoming evidence matches with any already held.
      • As the gender and name evidence already held on Mary's person tab, contains the same data as the incoming records, the system treat these as identical and makes no attempt to update the records already held.
      • The birth and death information record shared from the application case does not match what is held (as this was changed on the application case when Mary came in for her application interview). In order to determine if the existing record should be updated, the system compares the date both evidences were received. In this case, as the application case update to the birth and death evidence is more recent, the system updates the birth and death evidence record. Note that any user viewing this evidence record will be able to see the update history.

.

Parent topic: End to End Evidence Scenarios