Troubleshooting

Error messages

Should errors occur, check the log files; see Log files and log levels.

Blocked hosts

Worker hosts that fail to run moses32.exe are added to the blocked host list so no other tasks are dispatched to these hosts. To remove a host from the blocked host list, use the Platform Management Console in Symphony Workload >Monitor Workload, or use the command egosh alloc unblock.

Log files and log levels

Log files are written in %SOAM_HOME%\logs.

  • On the compute hosts you can find the log %SOAM_HOME%\logs\mosesint.service.log.

  • On the MoSes master you can find the log %SOAM_HOME%\logs\mosesint.client.log.

On the MoSes master, DEBUG level information is written to

 C:\MoSes\api.hostname.log
by default. To change the log level, set the environment variable MOSES_INT_LOGLEVEL=INFO or ALL on the MoSes master.

To change log levels for the integration layer on compute hosts, use the parameter MOSES_INT_LOGLEVEL in the application profile associated with the Symphony—MoSes wrapper service.