Copyright
General
Why do I see extra service instance managers (SIMs) when the session manager (SSM) is recovering?
How does the repository service work?
What Symphony daemons/processes are running on my cluster?
Why did service package deployment fail?
Can I run older versions of Symphony clients and CLI on the grid?
Will I have any problem if antivirus software is installed with Symphony on the machine?
Why do CLI and GUI display local host IP address as 127.0.0.1 on Linux?
Why are there two different file versions listed in the Windows binary Properties dialog?
Why did the PMC/PLC/Purger services restart after logon/logoff?
Can a Windows host name contain '_' characters?
Resource Management
Why is the number of resources allocated to my application lower than what I expect?
Why is the number of guaranteed resources for my application lower than what I expect?
Why doesn't the session manager start?
How does EGO determine resource allocation when multiple consumers with equal share ratios require the same resource?
Why is a consumer under-allocated when exclusive allocation is enabled?
Why are some sessions not getting their deserved resources while other sessions are overusing resources?
Why do the session's "demanded", "assigned", or "deserved" slot counts not correspond to the session's task count when viewing "soamview session -a", "soamview app -l", or the Platform Management Console output?
What is the impact if the SSM for an application is too busy to respond to a reclaim request?
Cluster Administration
Why won't (components of) my cluster start?
What is the difference between "egosh ego shutdown all" and "egoshutdown"?
What is the difference between "egosh ego start" and "egostartup"?
Why can my host not dynamically join the cluster?
Which host is running the session director, GUI, and repository server?
Why does the "egoconfig mghost shared_top" command require a shared location?
How can I modify the master host or master candidate list for my cluster?
Why are session director and repository service still there after I ran "egosh ego shutdown all"?
Why does EGO still use the configurations in old <service_name>.xml file even after I have it updated?
Why do I get an "Unable to open file ego.conf" error when I try to use "sudo egosh ego start" to start the cluster?
How many CLIs can I run at the same time?
Why does Oracle report an "ORA-01450: maximum key length (3215) exceeded" message when I rebuild the index online?
why do I get strange output messages when I use wildcards for task tag or session tag without "" on Linux?
Why isn’t the Hosttype updated if I reinstall my compute host with a different OS?
Application Development and Testing
Java and .NET API: Why does my session end up in the ABORTED state even though my client has finished normally?
C++ API: Do I have to keep the TaskInputHandle that is returned by the Session::sendTaskInput(...) method?
What is the correct way to use SoamFactory initialization and uninitialization?
How can I optimize my use of the SessionCallback (asynchronous task retrieval)?
C++ API: Why does my application have a memory leak after calling the Session::sendTaskInput() method?
Where should I put service initialization code?
What happens if a client terminates unexpectedly and does not get a chance to call the close() API for session cleanup?
How do I debug my service application?
C++ API: How do I set the thread stack size limit?
What is the API threading model used for when using a session callback?
What is the correct way to use SoamFactory initialization and uninitialization?
How do I explicitly clean up the connection in the client code?
What are the best practices for using the Symphony API in a server application or daemon process?
What do the deployment errors mean?
What happens when a client temporarily loses the connection to Symphony?
Can I access legacy COM components from my application?
Why do I get error message "java: symbol lookup error..." when I run a Java client with IBM Java 1.6(SR5) on Linux?
How do I generate a web service proxy class for my Symphony C# web client?
Message "Could not load file or assembly 'Platform.Symphony.Soam.Net_64.dll" displays when trying to run .NET application
My application was compiled with Visual Studio 2010. Why does it fail to run on some Windows hosts?
How do I complete the on-boarding process after an error interrupts the on-boarding wizard for Visual Studio?
Cluster Configuration
Where are the SD.xml and other system service configuration files?
How can I change the port number for the Platform Management Console so that it runs at a different address?
Application Configuration
How can I get my Symphony DE machine to submit workload to a Symphony grid?
Why is my application disabled when I register a new application?
Do I have to modify the paths in the application profile when I switch to a shared directory using egoconfig mghost <shared_top>'?
How can I configure my application to only accept resources/hosts that match a particular requirement?
Do I need any special settings to run my application if the application is compiled with ICC8.1?
How does the SSM calculate the boundary condition for AvailableVirtualAddressSpace on 32-bit RHEL?
Performance
What do I do if the Platform Management Console (WEBGUI) is not accessible under heavy load?
What are the effects of Background Applications on Symphony on all hosts? (Windows)
Why does the WEBGUI service restart automatically when high memory usage is observed?
Security
Why does the command line ask me for username and password again after I already did soamlogon?
How do I configure SSH so that I am not always prompted for a password?
How do I change the Admin password?
Why do I get a "Security library initialization failed" message when I log on to a RHEL5 host?
Windows: How do I change the password for the OS cluster admin user?
Windows: How do I change the password for the workload execution user?
Running and Monitoring Workload
Why won't my service start?
Why are there blocked hosts for my application?
Why can't I view completed session or task information in the CLI or the Platform Management Console?
I have several clients connected with the same application. Why do I get two different exceptions when I disable the application?
Why is my task still running even after I suspended its owning session?
Will a session be closed/aborted if it becomes inactive for a certain time?
Why are so many of my tasks pending?
After aborting or suspending a session, the SSM dies. Why is the session still open after the SSM recovers?
How do I find the URL for the Platform Management Console?
Why is my session director not recovering like I want it to?
How are port numbers configured and how do I change them?
Why are tasks running on my master host?
Why can't I run symping on the command console when I can run it on the Platform Management Console?
Why does Symphony report task input, task output, and common data sizes that are larger than my actual data sizes?
Why does session recovery fail after the SSM dies?
Why does the SSM remain at a critical memory level when there is enough available memory and not much unfinished workload?
Why is my session demanding fewer or more resources than required for all of its pending tasks?
What happens if one service wants to block the host while there are still other services running tasks on the same slot?
My cluster is large and some SIMs are failing to connect to the SSM with error “-64”. How do I configure the system to avoid this problem?
Why doesn’t my client reconnect to the SSM after SSM failover?
Installation
Unix: Why do I have to set the CLUSTERADMIN environment variable before running an .rpm or .bin installer?
Windows: After I run the uninstaller, why does the operating system still have reference to Symphony items in the Windows services and in the registry?
Windows: What are the minimum privileges required to install Symphony?
Are administrator permissions required to install Symphony on Windows 2003 and newer versions?
When installing Symphony on top of a running EGO cluster, there are errors in the GUI tomcat log, how serious is it?
PMC doesn't start after installing Symphony
Upgrade
My activation or deactivation has failed and has left my cluster in an inconsistent state. How do I recover from this?
How do I activate or deactivate the upgrade in a cluster where some master candidate hosts are unavailable?
How do I activate the upgrade on a subset of the hosts in a cluster?
Do I need to back up the cluster configuration before activating the upgrade?
Why do I encounter the error "Authentication failed" when I select an option even though I have already authenticated?
Why does activation require the cluster to be up and all master and master candidates status are ok?
Does the Session Director (SD) service have to be running when I am deactivating the upgrade?
Do the plc and purger services need to be running if I want the PERF database schema to be updated automatically when I am activating the upgrade in the cluster?
How do I ensure that applications are disabled before I deactivate the upgrade?
Why can't I find the latest versions of Symping and Symexec applications after I have activated the upgrade?
Why am I unable to locate the host model for my IBM Cell Blade after activating the upgrade?
Why can't I successfully activate the upgrade when files that are unnecessary in my cluster are missing?
Why does my attempt to activate the upgrade fail due to a missing file, when the file is actually present?
Why doesn't the PMC display all updated features correctly after I have activated the upgrade?
Why isn’t the background of the Platform logo updated on the PMC after upgrading the cluster to 5.1?
Why do all the host attributes values display "-" after I upgrade my scavenge-ready host to 5.1?
Logging and Log Files
What are the error domains in the Symphony logs?
How do I clean up log files while the system is running?
I deleted a log file and no new log file was created. What should I do?
What are the Symphony loggers?
Where are the Symphony log files? How do I read them?
How can I change the location of SOAM logs?
How do I change Symphony logging properties both statically and dynamically?
Why do all my SIM processes use the same SIM log file, such as sim.hostA.appA.0.log?
Why is my exit code, which is set in the service instance before it exits, not logged correctly in the SIM log file on Unix platforms?