CEA settings

Use this page to configure the Representational State Transfer (REST) interface and the computer-telephony integration (CTI) gateway to enable Communications Enabled Applications (CEA). A CTI application manages the event flow that is generated by the telephony switch, IP PBX, during the life cycle of a call.

To view this administrative console page, click Servers > Server Types > WebSphere application servers > server_name > Communications Enabled Applications (CEA).

Enable communications service

Specifies to enable or disable the communications service for this server or cluster. Disabling the field prevents the service from starting and saves system resources.

Context root

Specifies the context root of the REST interface. Use this field to assign a different context root to the REST interface.

The context root is combined with the defined servlet mapping for the REST interface to compose the full URL that users type to make a REST request. For example, if the context root is /gettingstarted and the servlet mapping is CommServlet/call, then the URL is http://host:port/gettingstarted/CommServlet/call.

Virtual host

Specifies the name of the virtual host to which the REST interface is currently mapped.

Expanding the menu list displays a list of the defined virtual hosts. To change a mapping, select a different virtual host from the list.

Maximum hold time

Specifies the time in seconds in which a GET /event call to the REST interface waits for new or changed data or status before timing out.

Data Type Integer
Default 30
Use SIP CTI (ECMA TR/87) gateway for telephony access

Select this option to use the SIP CTI gateway for telephony access.

Host name or IP address

Specifies the address or fully qualified domain name, FQDM, of the CTI gateway to be connected to by the CEA service.

Data Type string
Default localhost
Port

Specifies the port of the CTI gateway to be connected to by the CEA service.

Data Type integer
Default 5060
Protocol

Specifies the protocol to be used when connecting to the CTI, TR/87, gateway. The default value is TCP.

Extract user name from request

When enabled, an attempt is made to extract the user name from the HTTP request. If the name cannot be extracted, the Superuser name is used. This name is used when opening a new TR/87 session to the CTI gateway.

Superuser name

Specifies the name that is used when opening a new TR/87 session to the configured CTI gateway. This requires that the CTI gateway be configured with a superuser account that is used to create phone calls on behalf of all end users.

Data Type string
Default ceauser
Use a third-party Web services provider for telephony access

Select this option to specify a third-party Web services provider for telephony access. Instead of using SIP CTI, this approach uses a third-party service that has implemented specific Web services to utilize a different method to connect to the telephony infrastructure.

Third-party Web services provider's WSDL

The URL path pointing to a third-party Web services provider's WSDL. If a value is specified, the SIP CTI gateway is not used.



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