For the latest version of this document, see http://www.ibm.com/support/docview.wss?rs=3668&uid=swg27013303.
For more information about InfoSphere Data Architect Version 7.5.2, see the product information center at http://publib.boulder.ibm.com/infocenter/rdahelp/v7r5/index.jsp.
For information about hardware and software requirements for installing the product, see the system requirements technote at http://www.ibm.com/support/docview.wss?rs=3668&uid=swg27014477.
For general instructions on how to install and update the product, see the Installation Guide. The Installation Guide is available from the installation launchpad, or on the Web at: http://publib.boulder.ibm.com/infocenter/rdahelp/v7r5/topic/com.ibm.datatools.rda.install.doc/topics/c_intro_product.html.
Follow the instructions in the download document at http://www.ibm.com/support/docview.wss?rs=3668&uid=swg24024605
For information about the APARs and other key customer requirements that were fixed in InfoSphere Data Architect, Version 7.5.2.1, see: http://www.ibm.com/support/docview.wss?rs=3668&uid=swg27017023.
Known problems are recorded in individual documents in the Support knowledge base at http://www.ibm.com/software/rational/support/. As problems are discovered and resolved, the knowledge base is updated and maintained with new information. By searching the knowledge base, you can quickly find workarounds or solutions to problems.
The following link opens a query of the support database for known problems and workarounds for InfoSphere Data Architect: http://www.ibm.com/support/search.wss?rs=3668&tc=SS9UM9+SSSRXA&rankprofile=8.
Linux users: There are known start up issues for the 7.5.x Architecture Management products on RedHat 5 Update 2 and SUSE Linux 10 operating systems. See the following technote for to learn how to resolve this problem: http://www-01.ibm.com/support/docview.wss?rs=3540&context=SS4JE2&dc=DB560&dc=DB520&uid=swg21338520
For contact information and guidelines or reference materials that you will need when you require support, read the IBM® Software Support Handbook at http://techsupport.services.ibm.com/guides/handbook.html.
For FAQs, lists of known problems and fixes, and other support information, visit the product support page for InfoSphere Data Architect at http://www.ibm.com/software/data/optim/support/.
For product news, events, and other information, visit the product home page for InfoSphere Data Architect at http://www.ibm.com/software/data/optim/data-architect/.
Before you contact IBM Software Support, gather the background information that you will need to describe your problem. When describing a problem to an IBM software support specialist, be as specific as possible and include all relevant background information so that the specialist can help you solve the problem efficiently. To save time, know the answers to these questions:
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