Getting Started
Begin by defining the appropriate approach for training and user support (e.g. web-based training, classroom
instruction, mentoring). The approach is based on the organization's business goals and job/ task performance
requirements.
Next, draft a plan for developing the education and support materials. This plan will be refined throughout the
project lifecycle. Include a description of the deliverables and the required roles and responsibilities for their
development.
It is important to pilot the training and support materials in order to gain feedback on their effectiveness.
Adjust as needed prior to full deployment. The actual rollout of training will need to be tailored based on the type of
training being conducted. In this practice, the tasks assume a classroom-based approach utilizing a Train the
Trainer method to bring additional instructors up to speed.
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