Relationships

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Modifies |
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Main Description
This role is responsible for delivering training to users in order to prepare them to use the product (result of the
project) and become proficient in using the product, in such a way that the project team can transfer the ownership of the
product to the customer. |
Staffing
Skills | A person performing this role needs to have excellent verbal and non-verbal communication skills, and the ability to teach
concepts and ideas, and illustrate them with real-life examples preferably based on his or her own experience. |
Assignment Approaches | Some companies have in-house trainers, some prefer to hire training companies to deliver the training needed by a project
or enterprise. |
Key Considerations
Training may be first delivered to a test audience so the trainer can collect feedback and make adjustments to the
training material before rolling out the training to other users.
For scalability purposes, training may be delivered to other trainers first, who will then educate a large population
of end users.
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