Task: Provide Asset Feedback |
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In this task, feedback is provided on a specific Reusable Asset or on the Repository. |
Disciplines: Asset-Based Development |
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Purpose
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To deliver insight and the effects of using the asset back to the asset owners or to benefit other potential Asset
Consumers.
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To have a channel for communicating to repository administrators any issues with the repository.
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Relationships
Roles | Primary Performer:
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Inputs | Mandatory:
| Optional:
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Outputs |
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Main Description
There are several forms of asset feedback. Some are quantitative, and some are qualitative. To offer feedback, the
asset is generally selected first in the Repository and then the feedback is given. In general you don't have to use
the asset in order to give feedback, but it certainly influences the quality of the feedback.
Some forms of feedback include:
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Rating system: this is a well-known form of feedback where stars or some other icon is used; it is great for quick
glances but lacks the descriptive power of other forms.
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Comments: this is providing textual description of experiences with an asset, and is generally given in a single
direction.
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Discussions: discussion threads or forums provide a community approach to addressing feedback.
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Problems or Issues: this is more formal feedback where a problem number may be retrieved and the asset development
team tracks the submitted issue and responds with future releases of the asset.
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Surveys: these are sent to the Asset Consumer asking them to fill out the questions and reply.
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Steps
Identify Form of Feedback
Select the type of feedback that meets your purpose. |
Provide Feedback
In general, the feedback should be captured in the Repository, where you can track the relationship of the feedback to
assets, Asset Consumers, feedback providers, and so forth. If a Problem or Issue is submitted, then these relationships are
even more important as the asset owners, producers, and other teams involved with authoring the asset plan are notified of
the problem and create plans for addressing the issue. |
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More Information
Licensed Materials - Property of IBM
© Copyright IBM Corp. 1987, 2012. All Rights Reserved.
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