Description
Deliver high value, high priority features needed by the customer.
Symptoms
Symptoms that indicate the need to deliver better on customer requirements include the following:
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Missed delivery claims and contract penalties.
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Unplanned follow up deliveries.
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Unused function.
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Customer dissatisfaction due to postponed key enhancement.
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Large amounts of post-delivery support.
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High number of features that have not been used.
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High cost of engineering (development integration and test).
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Key SMEs tied up in task forces to fix late changes.
Solutions
The following solutions help to deliver better on customer requirements:
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