Getting Started
Begin by identifying (or confirming) your organization's business objectives. Confirm that each objective is
quantifiable so that you can monitor your progress at achieving it. This information will drive the requirements for
your measurement system.
Review the concept of Multi-tiered Measurement. As you identify your objectives, identify measurements at
the business, operational, and practice levels. Work with stakeholders to prioritize the list of objectives and
measures at each level.
A measurement infrastructure is required to collect and report on the measurement data. Specify and
configure the hardware and software environment that will support the organization's performance measurement
system.
Common Pitfalls
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The adoption of a Performance Measurement program will require organizational change. It is critical that
the adopting organization's executive management be willing to embrace change and be committed to providing the
resources required to ensure the success of this endeavor.
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A business objective that cannot be measured cannot be met. Poorly defined business objectives or objectives not
tied to business performance result in wasted effort and cannot be evaluated as to whether the goal was ever met.
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Manual collection and reporting of measurement data will hinder adoption of the performance measurement
system. Automate these mechanisms to reduce the burden on project teams.
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