Task: Specify User Support Requirements
Decide what kind of user documentation and support materials will be required
Purpose
To decide what kind of user documentation, help text, on-line tutorials, and other support materials will be provided.
Relationships
Roles
Primary:
Analyst
Additional:
Assisting:
Inputs
Mandatory:
None
Optional:
[Business Design]
[Technical Specification]
Education and Training Strategy
External:
None
Outputs
User Support Specifications
Main Description
Try to reuse as much existing documentation as possible from any reused assets.
The output is an outline version of the user support materials themselves.
Steps
Decide on the approach to user support materials
Identify the documents and components to be produced
Decide on the technologies to be used
Acquire documentation tools
Properties
Multiple Occurrences
Event Driven
Ongoing
Optional
Planned
Repeatable
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