Task: Define Training and User Support Approach
Make recommendations on the most appropriate training and user support strategies. Estimate and plan the development and implementation of the identified strategies.
Purpose
The main purpose of this task is to understand enough about the business environment and end-user job/task performance goals such that recommendations on the most appropriate training and user support strategies can be made to the customer. This task is also used for estimating and planning the development and implementation of the identified strategies.
Relationships
RolesPrimary: Additional: Assisting:
InputsMandatory:
  • None
Optional: External:
  • None
Outputs
Main Description
This task involves an early assessment of the customer's business goals and job/task performance needs in order to identify the training and user support strategies that can best satisfy customer requirements. Technology-based strategies, such as Web-Based Training (WBT) or context-sensitive Electronic Performance Support Solutions (EPSS), are among the many strategies considered in the assessment. This task also involves developing a high level plan for the recommended approach that outlines the process, major tasks, schedule, skill levels, and estimated resources required to implement the training and user support strategies identified.
Properties
Multiple Occurrences
Event Driven
Ongoing
Optional
Planned
Repeatable