Task: Specify User Support Requirements
Decide what kind of user documentation and support materials will be required
Disciplines: Deployment
Purpose
To decide what kind of user documentation, help text, on-line tutorials, and other support materials will be provided.
Relationships
RolesPrimary Performer: Additional Performers:
InputsMandatory:
  • None
Optional:
    Outputs
      Main Description
      Try to reuse as much existing documentation as possible from any reused assets.

      The output is an outline version of the user support materials themselves.
      Steps
      Decide on the approach to user support materials
      Identify the documents and components to be produced
      Decide on the technologies to be used
      Acquire documentation tools