Strategy: Deliver on Customer Requirements
Improve the ability to deliver on high value customer requirements.
Relationships
Main Description

Description

Deliver high value, high priority features needed by the customer.

Symptoms

Symptoms that indicate the need to deliver better on customer requirements include the following:

  • Missed delivery claims and contract penalties.
  • Unplanned follow up deliveries.
  • Unused function.
  • Customer dissatisfaction due to postponed key enhancement.
  • Large amounts of post-delivery support.
  • High number of features that have not been used.
  • High cost of engineering (development integration and test).
  • Key SMEs tied up in task forces to fix late changes.

Solutions

The following solutions help to deliver better on customer requirements: