Role: Trainer
This role educates and coaches end users on specific topics about the product.
Relationships
Main Description
This role is responsible for delivering training to users in order to prepare them to use the product (result of the project) and become proficient in using the product, in such a way that the project team can transfer the ownership of the product to the customer.
Properties
Multiple Occurrences
Optional
Planned
Staffing
SkillsA person performing this role needs to have excellent verbal and non-verbal communication skills, and the ability to teach concepts and ideas, and illustrate them with real-life examples preferably based on his or her own experience.
Assignment ApproachesSome companies have in-house trainers, some prefer to hire training companies to deliver the training needed by a project or enterprise.
Key Considerations

Training may be first delivered to a test audience so the trainer can collect feedback and make adjustments to the training material before rolling out the training to other users.

For scalability purposes, training may be delivered to other trainers first, who will then educate a large population of end users.