Define the education deliverables
Obtain agreement on education work products, and set client expectations regarding the work products that should be
produced to support education and training. Show samples of education work products to the client to get an understanding
of the client's needs and expectations. Provide a definition of the electronic and hardcopy information that will be
produced to support the education tasks. |
Define the education and training responsibilities
Establish who will have the responsibility for providing the trainers and facilities, and for producing the education
materials. |
Develop end-user documentation plan
End-user documentation is developed primarily from the detailed scripting documents produced in the analysis and design
phases of the project. Establish an early understanding as to what is to be generated and by whom. Also determine what
end-user documentation is to be produced.
Specify the following:
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Compile the training and end-user procedure strategy document
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