Roadmap: How to Adopt the Developing User Support and Training Practice
This roadmap describes how to adopt the Developing User Support and Training Practice, which helps organizations develop the materials needed to support the successful deployment of a solution.
Main Description

Getting Started

Begin by defining the appropriate approach for training and user support (e.g. web-based training, classroom instruction, mentoring). The approach is based on the organization's business goals and job/ task performance requirements.

Next, draft a plan for developing the education and support materials. This plan will be refined throughout the project lifecycle. Include a description of the deliverables and the required roles and responsibilities for their development.

It is important to pilot the training and support materials in order to gain feedback on their effectiveness. Adjust as needed prior to full deployment. The actual rollout of training will need to be tailored based on the type of training being conducted. In this practice, the tasks assume a classroom-based approach utilizing a Train the Trainer method to bring additional instructors up to speed.