Activity: Develop Remaining Support Material [within Scope]
This activity produces the collateral needed to effectively deploy the product to its users.
Extends: Develop Support Material
Work Breakdown Structure
Description

Support material covers the full range of information that will be required by the end-user to install, operate, use, and maintain the delivered system. It also includes training material for all of the various positions that will be required to effectively use the new system.

Staffing

Both the technical writer and course developer need to be articulate and adept at creating information, written or otherwise, that is relevant from an end-user perspective.

Usage
Usage Guidance

While this work might begin as early as the elaboration phase, it is generally conducted in construction and transition iterations. Within an iteration, it can start as soon as the first software build is produced.

Most software requires some level of support material to be provided with it. In exceptional cases, this material might be excluded from the deliverables in agreement with the project stakeholders.

Work Breakdown