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The objective of this metric is to monitor the trend of enhancement requests received, approved and closed
during project lifecycle. Generally the feedback is received from the various stakeholders in a mode of request. This
metric also helps you inorder to adjust the project plan and detialed plan such as iteration plan according to the
number of enhancement requests.
Measurement Method
Total number of submitted enhancement requests
Total number of approved enhancement requests
Total number of resolved enhancement requests
Measurement Analysis
When the enhancement request has been submitted, it may or may not be apporoved since approving all the enhancement
requests can impact the project schedule. You need to investigate the criticality of implementing the request and the
impact to the project schedule of approving the request.
The enahancement request trend help you to observes the total number of enhancement requests, how many of them are
approved and closed to help the team adjust the plans. The high number of enhancement requests can also indicate that
there are a high risk of requirement churns or there may be issues with the understanding of project requirements among
stakeholders. If most of enhancement requests are defects, you may have the problem with project quality and need to do
detail analysis on the problem.
Use either trend chart overtime to shows the trends of enhancement requests. The following graph shows a sample
for enhancement request trend monitoring by iteration. It may be usefule to categorize the request by criticality
(low/medium/high).
The total numbers of enhancement/change requests received, total number of requests approved and total number of closed
request in iteration are shown. The idea is to identify the trend between total and approved, approved and closed plus
total and closed.
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