Enhancement Request Trend
This guideline helps measuring the trend of enhancement requests.
Main Description

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The objective of this metric is to monitor the trend of enhancement requests received, approved and closed during project lifecycle. Generally the feedback is received from the various stakeholders in a mode of request. This metric also helps you inorder to adjust the project plan and detialed plan such as iteration plan according to the number of enhancement requests. 

Measurement Method

Total number of submitted enhancement requests

Total number of approved enhancement requests

Total number of resolved enhancement requests 

Measurement Analysis

When the enhancement request has been submitted, it may or may not be apporoved since approving all the enhancement requests can impact the project schedule. You need to investigate the criticality of implementing the request and the impact to the project schedule of approving the request. 

The enahancement request trend help you to observes the total number of enhancement requests, how many of them are approved and closed to help the team adjust the plans. The high number of enhancement requests can also indicate that there are a high risk of requirement churns or there may be issues with the understanding of project requirements among stakeholders. If most of enhancement requests are defects, you may have the problem with project quality and need to do detail analysis on the problem.

Use either trend chart overtime to shows the trends of enhancement requests. The following graph shows a sample for enhancement request trend monitoring by iteration. It may be usefule to categorize the request by criticality (low/medium/high).

Enhancement Request Trend

The total numbers of enhancement/change requests received, total number of requests approved and total number of closed request in iteration are shown. The idea is to identify the trend between total and approved, approved and closed plus total and closed.