IBM Support Assistant User Guide
Service Component
What's it for?
With the Service component you can submit a help request to IBM in the form of a Problem
Management Record (PMR). The IBM Support Assistant provides an enhanced form of request
submission:
- You can send the service request to IBM electronically - right from your IBM
product
- You can get faster results because important system data is sent to IBM along with
the service request.
The Service component brings you the following tasks to help you submit an enhanced service
request:
- Collect system data
- Submit service request
- Send system data.
To access the Service component, click on the Service tab in the IBM Support Assistant.