Testing a help connection

If you are having problems with your help content, such as missing content, test the connection to the help server.

About this task

Your product help system can retrieve the content that is installed with the product and the content that comes from a remote server that runs an information center. The information center has the most current help content. When your product is configured to retrieve content from an information center, you can access the contents of the information center by clicking Help > Help Contents.

Procedure

  1. In a browser, open the Help Administration page by typing a URL that is in this format: http://server:port/help-name/updater/admin.jsp
  2. Click the Remote help configuration tab.
  3. In the list of available information centers, find the connection for your product information center. Ensure that the address entry is enabled. If your information center is not listed, complete these steps:
    1. Click New.
    2. In the "Add new information center" window, enter a Name for the help and the URL to the information center; as shown in this example:
      Add an information center window
    3. To ensure that the URL is valid, click Test Connection.
    4. Click OK to save the changes.
    5. In the table, verify that the new connection is enabled.
  4. Select the row of the connection to test.
  5. Click Test Connection.

Results

If the connection fails, verify that your connection is accessible from your computer by entering the URL in a browser.

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