If you are having problems with your help content,
such as missing some content, you can test the connection to the help
server.
About this task
Your product help system can retrieve content
that is installed with the product and content from a remote server
that runs an information center. The information center for your product
has the most current help content. When your product is configured
to retrieve content from a remote information center, the contents
of the information center can be accessed by clicking to open your help system.
Procedure
- With your product open, click . The Preferences window
opens.
- Expand Help and click Content.
- Ensure that the connection for your product
information center is in the list of available information centers
and that the address entry is enabled. If your information center
is not listed, complete these steps:
- Click New.
- In the Add new information center window,
enter a Name for the help and provide the URL to
the information center. Example:
- Click Test Connection to ensure
that the URL is valid.
- Click OK to save the changes.
- Verify that the new connection displays in the table
as enabled.
- Select the row of the connection to test.
- Click Test Connection.
Results
If the connection fails, verify that your connection
is accessible from your computer by opening the URL in a browser.