Fixing proxy and firewall issues

If you use remote help to access product help content from a web-based information center through a proxy server, you must manually configure the proxy settings.

Before you begin

You must have this information about your proxy server:

About this task

The procedure for configuring your proxy settings depends on your browser. In the following procedure, you configure proxy settings in Mozilla Firefox.

Procedure

  1. In the Firefox browser menu bar, click Tools > Options.
  2. Click the Advanced option, and then click the Network tab.
  3. On the Network page, click Settings.
  4. On the Connection Settings page, select Manual proxy configuration, and then add your proxy server information.
  5. Click OK on the Connections setting page, and then OK on the Network page.

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