Downloading help content

If you have your help configured for downloaded help content (local help) and you have an Internet connection, you can download help content from the help update site (ibm.com). If the help server does not have Internet access or the connection is slow or unreliable, you can use another connected computer to download a compressed file from the IBM Updater website at http://download.boulder.ibm.com/ibmdl/pub/software/rationalsdp/documentation/updatesites/. You can use media, such as a flash drive or a CD to transfer the downloaded help content to the help server.

Procedure

If you are not using an internet connection, follow these steps:

  1. If your help server does not have an internet connection or has a slow connection, you can get the help compressed file from the IBM Updater website at http://download.boulder.ibm.com/ibmdl/pub/software/rationalsdp/documentation/updatesites/.
    1. On a computer that has internet access, obtain the compressed help-content file for your product from IBM Updater website at http://download.boulder.ibm.com/ibmdl/pub/software/rationalsdp/documentation/updatesites/. The file name has the format prod_coden.n_updateSite.zip, where prod_code is the product code and n.n is the version number. Download this file to the computer.
    2. Move the updateSite.zip file to the location where the help WAR file is running, either the help server or the intranet server hosting the information center.
    3. Extract the file contents.
  2. On the help server, navigate to local host updater page, https://localhost:port/help-name/updater/updater.jsp.
    Tip: To find the help context root (server, port, and help-name), open the help from the product by clicking ? > Help contents. Your URL is https://server:port/help-name/index.jsp.
    Instead of server, use localhost or 127.0.0.1.
    Note: You need to be on the server that is hosting the help system.
    The Updater opens.
  3. If you are using the updateSite.zip file, click the Plus (+) icon in the Available Content pane, and add a name for this help source. For the URL, enter or browse to the location of the extracted updateSite.zip file and select the site.xml file. For example, if your extracted files are in the c:\myHelp directory, enter c:\myHelp\site\site.xml.
  4. When the download is completed, close the Updater. Verify the help by navigating to https://server:port/help-name/index.jsp. For example, navigate to https://myserver.com:9443/help/index.jsp or https://www.server.org:9443/clmhelp/index.jsp. The help content that you selected is installed on your computer.

Procedure

If you are using an internet connection, follow these steps:

  1. In the Sites List pane, select the product to download from and expand the version that you want. The product that you select is content from the information center on help update site (ibm.com).
  2. Select the help features to download. The list of features contains entries for the help that is available for download. Depending on your network connection speed, generating the list might take a few minutes. If the icon for the help feature is a page, that help feature is already installed. If the help feature has a check box, you can select it.
  3. Click Install. The help content is downloaded and installed. A progress bar opens and tracks the status of the download.
  4. When the download is completed, close the Updater. Verify the help by navigating to https://server:port/help-name/index.jsp. For example, navigate to https://myserver.com:9443/help/index.jsp or https://www.server.org:9443/clmhelp/index.jsp. The help content that you selected is installed on your computer.

Results

The help that you selected is installed on your help server and is available from your product.

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