Testing the remote help connection

If you are having problems with your help content, such as missing some content, you can test the connection to the help server.

About this task

Your product help system can retrieve content that is installed with the product and content from a remote server that runs an information center. The information center for your product has the most current help content. When your product is configured to retrieve content from a remote information center, the contents of the information center can be accessed by clicking Help > Help Contents to open your help system.

Procedure

  1. With your product open, click Help > Preferences or Windows > Preferences depending on your version of the help. The Preferences window opens.
  2. Expand Help, and click Content.
  3. Ensure that the web address for your product information center is in the list of available information centers and that the address entry is enabled. If your information center is not listed, complete these steps:
    1. Click New. The Add new information center dialog box opens.
    2. In Name, enter a name for the remote help site.
    3. In URL, enter the address for your remote help site. 
    4. Click OK
  4. Select the entry for your product information center.
  5. Click Test Connection. If the connection fails, verify that your Internet connection is working by using an Internet browser to navigate to the help information center for your product.

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