If you encounter an error message, you can find more information
about it by searching for it in the help system. The error messages
are typically displayed in alphabetical order of the message ID.
Messages are provided in either the log or the console window,
depending on how the product is configured. If you experience problems
with your deployment, application logging can potentially be used
to self-diagnose the problem or used to provide the support organization
with additional information about your problem. The log4j logging is
configurable through
log4j.properties. Log messages
are viewable through the console window, through rolling log files,
or through a log feed accessible by:
- If you are running a secure connection, access the log feed from
this location: https://<host>:9443/jazz/service/com.ibm.team.repository.common.internal.IFeedService?category=SystemLog,
where host is your host name.
- If you are not running a secure connection, access the log feed
from this location: http://<host>:9080/jazz/service/com.ibm.team.repository.common.internal.IFeedService?category=SystemLog
where host is your host name.
- For more in-depth information on logging please visit (jazz.net
account required): https://jazz.net/wiki/bin/view/Main/CrashKitFAQ.
Error message IDs are composed of a prefix, a number, and a message
type. The prefixes are:
- AQXxx - Rational® Quality Manager,
where xx is component information that aides the support and
development teams
- CRCQP - Rational Team Concert Enterprise
Extensions for Power
- CRHTC - Rational Team Concert for
Z
- CRJAZ - Jazz™ repository
- CRJZS - Jazz Team Server
- CRJZZ - Rational Team Concert for
Z
- CRRRC - Rational Requirements Composer
- CRRRD - Rational Reporting Data Warehouse
- CRRRE - Rational Reporting ETL
- CRRRS - Rational Requirements Composer Server
- CRRRW - Rational Requirements Composer Web
interface
- CRRTC - Rational Team Concert
To get more information about an error message:
- In the error message, copy the message ID, which is a 10-character
ID that is located with the error message.
- Open the help system by clicking .
- Paste the message ID into the Search field. Click Search.