Testing the remote or intranet help connection

If you use remote or intranet help and are having problems with your help content, such as missing some content, you can test the access to the help server.

About this task

Your product help system can retrieve content that is installed with the product and content from a remote server that runs an information center or from an intranet information center.
To check your connection to the information center, open the remote information center or the intranet information center and browse to the preferences page, for example, https://localhost:9443/help/remote/remotehelp.jsp. For example, the preferences for your remote information center might contain this information:
  • Host of publib.boulder.ibm.com.
  • Path of /infocenter/rqmhelp/v2r0.
  • Port of 9080.
Given that information, browse to https://Host:Port/Path/index.jsp, for example http://publib.boulder.ibm.com/infocenter/rqmhelp/v2r0/index.jsp. If the information center opens without errors using this method, verify the correct information is displayed on the help preferences page. If you are unable to open the information center, see your system administrator to troubleshoot your connection.

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